We’ve been recognised as a Company that Cares – backed by 57,000+ happy customers

We’re proud to say that Ideal Heating has been rated Excellent by Investor in Customers (IIC) – a top-tier endorsement that backs up what we’ve always believed – we’re a Company that Cares.

There’s something really satisfying about a job done right. A part sent on time. A warranty that just works. A customer who feels looked after, not left behind.

At Ideal Heating, we’ve always prided ourselves on keeping things simple, dependable, and human – for homeowners, installers, housing providers and more. Now, we’ve been officially recognised for doing just that.

What’s the award all about?

Investor in Customers is one of the UK’s leading customer experience experts. They don’t just hand out gold stars for looking good – they dig into the real detail. Their process includes independent surveys with real customers, employees, and partners to understand how businesses actually deliver on service.

It’s a proper look under the customer experience bonnet – and we’re chuffed with the results.

Our scores in a nutshell:

• Understanding customer needs: 9.06

• Meeting those needs: 9.19

• Delighting customers: 8.81

• Engendering loyalty: 9.00

• Overall score: 9.02 out of 10

That puts us up there with the best in the business. Not just in heating, but across all sectors.

Why does this matter?

Because when you choose Ideal – as an installer, landlord, or homeowner – you’re trusting us to be reliable, helpful, and easy to deal with. This award shows we’re not just saying the right things; we’re doing them.

From WhatsApp chat and virtual assistant support, to our real-life customer service teams who answer the phone with a proper Yorkshire hello, we’re here to help however you get in touch.

We’re also proud of the tools we’ve built to make life easier:

• Friendly, knowledgeable engineers who turn up when they say they will

• Reminders and first-time fixes that save you hassle

• Installer Connect, Premier Club and a new MCS scheme coming soon – making it easier for more people to get certified and start fitting heat pumps with confidence

Service with heart.

The assessor summed it up better than we ever could:

“What sets Ideal apart is not just what it does – but how it does it. With heart, discipline, and a clear understanding that different customers have different needs.”

That means a lot to us. Because customer experience isn’t one team’s job – it’s everyone’s. And whether we’re designing a heat pump or sorting a spare part, we’re thinking about you at every step.

We’ll keep pushing to be even better. That includes big things coming soon (watch this space), and continuing to grow the service, tools, and support you’ve told us make a difference.

But for now – thank you for trusting us, choosing us, and helping us earn this recognition.

It means the world.

That’s Ideal.