Open positions


  • Manufacturing Technician

    The successful candidate will be responsible for improving and supporting manufacturing processes across the business to aid the Equipment Team within the Industrial Engineering department to deliver the introduction of new technologies and product lines.  

    Activities undertaken by the job holder are aligned to company objectives, specifically to create a manufacturing centre of excellence incorporating leading edge processes to assure competitive advantage.   

    The job holder will be expected to:

    • Work collaboratively as part of a cross functional team to aid in delivering projects and providing technical support to Operations function. 
    • Use statistical data and information to drive forward continuous improvement  
    • Actively pursue opportunities for training in specialist plant and equipment
    • To understand the current development in new technologies and their potential application to the business
    • Work closely with Operations, Quality and R&D to ensure processes are kept within specification 
    • Develop solid working relationships across all functions to promote knowledge sharing 
    • Support the formal investment proposals for purchase of equipment and modifications to existing processes/equipment 
    • Use a methodical approach to problem solving and solution evaluation to support project plans. For example, using tools such as Process Failure Mode and Effect Analysis (PFMEA), Root Cause Analysis (Ishikawa)
    • Ensure all plant is sustained to the highest standards and that value is extracted from all investments

    Candidates should have the following:

      1. Minimum qualification of HNC required 
      2. Skills and Knowledge in the following areas: 
        1. Manufacturing 
        2. Steel products processing  
        3. Project Management skills, 
        4. Health and Safety knowledge including understanding of regulations and standards,
        5. Analytical and problem-solving skills 
        6. Able to demonstrate a positive attitude and personal responsibility for driving change 
        7. Effective communicator and team player

        Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment

        To apply email with your CV and cover letter.

      3. Project Manager

        The role is part of the team responsible for the delivery of all new products to the business, and for the continuous improvement of products, processes and people. Activities are against the requirements of the New Product Introduction (NPI) and the Continuous Improvement (CIP) processes, the company operating procedures, and European and UK regulatory standards. The job holder is required to produce robust business cases and deliver projects to time, to specification and to cost, without compromising on quality. The successful job holder will be expected to liaise with both internal and external customers in a professional and effective manner.

        Required competencies:

        • Excellent communication skills: both written and verbal
        • Highly intelligent with the capability to digest information rapidly
        • An understanding of basic project management disciplines including the importance of following the critical path
        • Skilled problem solver with the ability to take the wider view
        • Able to perform well whilst working under pressure and to strict deadlines
        • Outgoing and confident personality with the skills to build and maintain positive working relationships quickly
        • Ability to communicate appropriately and effectively with colleagues from all levels within the business
        • Solid and reliable team player
        • The proven capability to run meetings and manage cross-functional teams effectively and efficiently
        • Well organised with time management and prioritisation skills
        • Ability to pay attention to detail at all times
        • Logically minded with the ability to analyse and evaluate information quickly and accurately
        • Ability to ask questions in order to determine correct information
        • Comfortable with decision making 
        • Flexible and robust with a ‘can-do’ attitude

        Candidates should hold a  degree in either Engineering, Science or French Language. they should have at least two years experience in a manufacturing environment.   Experience of Six Sigma, SAP and would be desirable. 


        To apply email with your CV and cover letter.

      4. Heating Systems Designer

        Reporting to the Design Service Manager the successful applicant will be required to create central heating designs for new build housing using Cymap and AutoCAD design software.  They will be expected to work within promised timescales using agreed design principles.

        Key Accountabilities include:

        • To work within a team in order to satisfy customer requirements
        • To capture correct and concise information on the drawing system
        • To apply customer services skills to ensure that all customers receive an appropriate supportive service
        • To ensure that the designs produced are compliant with internal standards and legislative requirements
        • To effectively manage revisions to designs as required
        • To provide technical design information to internal and external customers
        • To take ownership of design requests from inception to completion.

        Essential requirements include:

        • Well-practised customer service skills
        • Well proven communication skills
        • Knowledge of central heating design and design principles
        • Time management
        • Experience of using computer-based drawing systems
        • Able to interpret and enter data correctly and accurately
        • Experienced team player
        • Able to work on own initiative
        • Numerate and literate
        • Able to work consistently to timescales
        • A relevant recognised qualification to degree level or equivalent would be a distinct advantage as would experience of using Revit.

        Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.

        To apply email with your CV and cover letter.

      5. Commercial Platform Analyst

        The successful applicant will manage Commercial systems platforms for business units providing internal and external service support. They will also be expected to develop, implement and maintain relevant Commercial usage policies.

        Key Accountabilities :

        • Collaborate with other Platform managers, Product managers/specialists and Business leads to prepare development plans based on business goals, strategic alignment, and input from stakeholders.
        • Develop and implement plans for integrating with SAP & Salesforce, intranets, portals, and websites.
        • Provide a cohesive link between the IT & Business functions that use Commercial Platforms.
        • Lead development projects; engage with external partners as required to meet agreed objectives.
        • Ensure maximum benefit is delivered from Commercial applications by ensuring business users are highly capable.
        • Provide on-going presentations, training & knowledge transfer to the business.
        • Maintaining a good understanding of the organization’s goals and objectives.
        • Control and prioritising demand to Business needs.
        • Effective communication to relevant Business Users across the change cycle.
        • Maintain a high level of credibility within the business user community at all levels, through demonstrating good understanding of IT systems and effective communication.
        • Maintain understanding and knowledge of relevant business processes and technologies.
        • Continuously seek for opportunities to improve Business relationships.
        • Identifying any problems with the current business model and designing solutions.

        Essential requirements include:

        • A minimum of two years’ experience in a Commercial IT arena with proficient knowledge in Commercial IT platforms 
        • Demonstrable experience of successfully managing IT change programmes
        • Knowledge of Salesforce Platforms will be advantageous but not essential
        • Experience in gathering, analysing, and meeting business requirements.
        • Efficient in MS-Office
        • Experience working in a team-oriented, collaborative environment
        • Excellent written, oral, and interpersonal communication skills
        • Highly self-motivated and directed, with keen attention to detail.

        It would be desirable to have previous experience with a CRM ‘type’ Systems (SAP, Salesforce, Dynamics…), experience working within a Sales & Marketing environment and an understanding of basic project management principles

        Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment. 

        To apply email with your CV and cover letter.

      6. External Affairs and Policy Manager

        Reporting to the Head of Product Management – Domestic – this role will be key in interpreting relevant updates in policy and regulation in order to effectively communicate this information to key stakeholders within the business.

        Role and Responsibilities

        • Monitoring for relevant updates in policy and regulation
        • Interpreting relevant updates in policy and regulation 
        • Maintenance of policy roadmap
        • Regular attendance at industry body meetings 
        • Coordination and consolidation of information from industry bodies
        • Preparation and submission of responses to Government and Industry consultations in collaboration with the relevant stakeholders within GAUK
        • Assisting in, and coordination, the development of GAUK positioning papers in relation to relevant policy
        • Communication of policy developments and impacts within GAUK and, where relevant, to customers 
        • Maintain a sound knowledge of relevant technology 

        Knowledge and skills 

        • Educated to degree level, first class or 2:1, in a relevant subject.
        • Knowledge in Energy efficiency, heat and building policy.
        • Knowledge of government processes and public affairs.
        • Able to develop objective and evidence-based positions on policy.
        • Excellent organisational skills, with the ability to prioritise and meet tight deadlines.
        • Exceptional communication and presentation skills 
        • Be able to translate complex technical and policy issues into easy to understand information
        • Be a self starter with the ability to work with minimum supervision
        • Ability to prioritise tasks and manage own time. 
        • Good influencing skills with a confident approach

        Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment. 


        To apply email with your CV and cover letter.

      7. Development Engineer

        Reporting to the Development Manager, the successful job holder will be responsible for working on NPI and engineering change programmes.

        The job holder will be expected to:

        • Maintain a sound theoretical approach to technology and demonstrate practical application of engineering knowledge in planning and specifying activities and problem solving/solution evaluation.
        • Promote innovation and advancement in technology and participate in specified research, design, and development.
        • Complete activities in full, to time and cost to meet the requirements of the programme.
        • Contribute to continuous improvement, ensuring ongoing review of technology, processes, and outcomes.
        • Collaborate with third party expertise / contracts as required to meet NPI and CIP programmes.
        • Be responsible for ongoing continuous professional development of own competencies and highlight skills and support for development of engineering competencies, to meet programme requirements and support effective and efficient resource deployment.
        • Communicate information and knowledge to support effective decision making.
        • Develop and maintain constructive relationships with colleagues.
        • Undertake supplier liaison against the requirements of the vendor management process.
        • Build understanding of customers and markets and work with others to improve customer service.

        Essential requirements include:

        • Awareness of effective planning and implementation of design and development activity.
        • Strong analytical and critical reasoning skills, and implementation of solutions.
        • Team player with excellent communication and networking skills with strong drive and self-motivation.
        • Plumbing and engineering skills to enable construction and operation of a simple gas appliance test rig against specific requirements.
        • Knowledge of the principles of combustion in gas fired appliances.
        • Knowledge of the principles of refrigeration cycles (thermodynamic heat pump cycles).
        • Ability to balance competing priorities and drive issues to completion.
        • Awareness of markets and customers.
        • Flexible and robust with a ‘can do’ attitude
        • Comfortable with decision making
        • Able to perform well whilst working under pressure and to strict deadlines
        • Logically minded with the ability to analyse and evaluate information quickly and accurately


        Applicants should have an HNC/Degree in an Engineering related discipline and the knowledge and understanding of engineering principles in relevant technology and competence centre fields to fulfil the requirement of the role. They should have a strong background in product development and / or continuous improvement in a technical/engineering discipline. Sound IT skills are a pre-requisite. 

        Knowledge of refrigeration systems is a desirable, as is the knowledge and understanding of regulations and standards related to gas appliances and general awareness of regulations and standards in all areas.

        Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment. This vacancy is being managed for us by Emmerson Kitney. If you wish to be considered please forward your full CV to Joe Makin

        To apply email with your CV and cover letter.

      8. Production / Warehouse Operatives

        We are always looking for hard working, enthusiastic production operatives to join our team. We operate an annualised calendar, which means that you can expect to work either 4 or 5 days a week (Monday – Friday only) on a shift based system. Full training will be given and there are generous payrates available.

        •  Assembling Central Heating Boilers using component parts
        •  Working as part of a team
        • Contributing ideas to the team towards improvement
        • Contributing to Health and Safety within the team
        • Ensuring that housekeeping standards are always adhered to (5S)

        Candidates should have:

        • Previous experience within an assembly line (desirable)
        • Able to comprehend written English. (essential)
        • Able to commit to a working pattern that will include shift work (essential)   
        • Able to work as part of a team (essential)
        • Committed to achieving excellent levels of attendance and punctuality (essential)
        • Able to communicate well  (essential)
        • Demonstrable ability to follow procedures (desirable)
        • Committed to achieving the highest standards of quality (essential)

        A Forklift truck license would be particularly advantageous.

        To apply for this role please contact our retained agency, Quality Personnel on 01482 211600 or email

        To apply email with your CV and cover letter.

      9. Customer Service Representative

        To be an ambassador for the Company dealing with a variety of customers’ calls that are made into the business. Promoting service excellence at all times, thereby supporting the continued business growth, using service as a differentiator.

        Job Responsibilities and Major Activities

        • Work within a team to manage inbound and outbound call centre activity
        • Capturing correct and concise information onto the computer system
        • To apply customer service skills to ensure that all customers receive an appropriate supportive service, whilst recognizing that at times some customers may be distressed.
        • To adhere to the call escalation procedure to ensure that the appropriate level of service is offered to customers
        • To confidently demonstrate a working knowledge of heating systems to enable telephone resolution to applicable situations, in order to minimize engineer call outs.
        • To correctly assign feedback calls via the customer survey portal in order to drive customer excellence.
        • Take ownership of the call and undertake the relevant tasks to complete the customer’s requirements fully

        Qualifications and Experience

        • Well practised customer service skills, preferably obtained in a call centre environment
        • Well proven communication skills 
        • Time Management 
        • Experience of using computer based systems 
        • Able to enter Data correctly and accurately 
        • Experienced team player 
        • Able to work on initiative 
        • Numerate and literate. 
        • To communicate with internal customers in order to drive customer service excellence. 
        • Able to work well under pressure 
        • NVQ 2 qualification in customer service is desirable.

        To apply for this position please forward your application, including your full CV, to

        To apply email with your CV and cover letter.


      • Commercial Estimator

        To provide support to the Ideal Commercial external sales team (including Sales Agents) by providing them with customer estimates and other associated duties.  This will be an office based role and their will also be a requirement to support the Commercial Product Management team and the Commercial Brand Manager as required. This role will enable the successful candidate to gain a significant insight into the business which in turn could lead to excellent development and / or progression opportunities.

        Key Accountabilities:
        • Liaising with the Ideal Commercial Sales Team (including their agents) to provide bespoke quotations as required, to cover Commercial Boilers, Ancillaries and Engineer commissioning
        • Compile quotations by referencing product codes and utilising the SAP system
        • Applying technical and product knowledge in order to provide accurate information
        • Ensuring that information provided is accurate, comprehensive and timely
        • To respond professionally to all queries ensuring that customer’s needs are fully met
        • Building relationships with key stakeholders in order to improve efficiencies and communication
        • Supporting the Commercial Marketing Team as required with projects
        • Supporting the Product Marketing Team as required
        • In time, assist with the process for Product Specification

        Essential requirements include:
        • Excellent communication skills, both written and verbal
        • Numerate and literate
        • Ability to manage own time and to prioritise work
        • Able to work on own initiative 
        • Experience of using Excel and Word
        • Able to enter Data correctly and accurately
        • Able to communicate with internal customers in order to drive customer service excellence.   
        • Able to work well under pressure
        • Excellent interpersonal skills
        • Able to recognise problems and recommend solutions

        Experience in an estimator role or knowledge of the plumbing/heating sector would be a distinct advantage.

        Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment

        To apply email with your CV and cover letter.

      OX, SO/PO and East London E / SE

      • Diagnostic Service Engineers

        Department:             Customer Service

        As part of Ideal’s ongoing strategy to provide a Best in Class level of Customer Service we are looking to further increase the level of Service Engineers nationally,  ensuring we continue to have a support platform that provides a consistent level of service delivery to all our customers, which is a key differentiator within the market. 

        We are looking to recruit Qualified Engineers in the following  postcode areas: OX, SO/PO and East London E / SE 

        Applications are welcomed from time served Engineers who have attained NVQ Level III status, Gas Safe registered with current ACS qualifications for gas fired boilers, both Domestic and Commercially qualified applicants will be considered.

        Candidates should be:

        • Enthusiastic and committed
        • Able to display an excellent work ethic
        • Positive, flexible and adaptable with a ‘can do’ attitude
        • Ambassadors for the Ideal Brand
        • Aware of the importance of Health and Safety
        • Experienced with heating systems and controls
        • Well organised and able to work accurately and efficiently
        • Familiar with hand held technology
        • Holders of a full Driving Licence

        Candidates should reside on patch or be prepared to relocate at own expense.
        Applicants should display behaviours in line with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.

        To apply email with your CV and cover letter.

        To apply email with your CV and cover letter.

      100 years of innovation

      Ideal Boilers was established in 1906 and we are proud of our 100 years of experience in heating and engineering innovation and in 2015 we became part of the Groupe Atlantic UK & ROI division. We have grown considerably since 1906 and in 2017 we produced over 400,000 boilers from our Hull manufacturing site. We take great pride in the products we produce, with a variety of our ranges winning awards over the years.


      Ideal Boilers as a business strives to achieve the below values. These values should feed into every aspect of our business culture, as they make up part of our ideology

      • Learning


        We respond to change quicker than our competitors; we are adept at transforming our capabilities.

      • Badge Innovation


        We lead rather than follow and are committed to driving business value by doing things differently.

      • Disciplined Approach


        We maintain a highly diligent approach to underpin our drive for excellence and innovation.

      • Integrity


        We will uphold the highest standards and remain resolute in representing our business well at all times by communicating openly and delivering promises.

      • Excellence


        We want to be recognized for delivering best in class products and service, and provide an outstanding experience for all our customers.

      We believe in our Ideal family

      We enhance many statutory benefits including holiday entitlement, maternity and paternity pay. We also reward our longest serving employees with additional annual leave and gifts when they reach milestone anniversary years.

      • Badge Pension


        We offer a competitive company pension scheme for all our employees at Ideal. 

      • Badge Local Discount

        Local Discounts

        We offer a range of discounts with companies in the Hull area including retailers & builders' merchants.

      • Badge Staff Sales

        Staff Sales

        All employees can enjoy staff discount on our products as well as others in our Group.

      • Badge Enhanced Benefits

        Employee Development

        We believe in investing in our people and have our own training programme Ignite which offers personalised development planning.

      • Badge Health Cover

        Healthcare Cover

        We operate a ‘cash back’ scheme through BHSF which can help towards the cost of a wide variety of medical and health treatments.