Open positions

Hull

  • Software Developer x 2 roles

    The successful candidates will be expected to work effectively as an extension to the Commercial Teams across the UK Division (Marketing, Sales & Service).  This will involve close liaison with our current in-house development team to ensure adherence to standards. They will be responsible for developing new and supporting existing business critical applications/intranet sites. They will be expected to see past the ‘as is’ and improve/adapt existing systems to make them more robust

    Key Challenges:

    • To adopt a division-wide approach to all activities with the ability to adapt a flexible approach when dealing with personnel across different Business units.
    • To be self-motivated and proactive with the ability to interact effectively with other business users and partners.
    • Challenge business requirements to ensure cohesion and consistency.
    • Effective knowledge sharing and collaboration with other members of the team.
    • To maintain a high level of credibility within the business user community at all levels, through demonstrating good understanding of IT systems & effective communication.
    • Able to manage key activities under time constraints
    • To be able to quickly understand legacy systems and support them accordingly
    • High-level of awareness of Commercial needs and Challenges within the business

    Essential requirements include:

    • 3+ Years’ experience of .NET
    • A strong understanding of web fundamentals
    • A strong understanding of OOP principles
    • A passion for implementing robust scalable solutions
    • Demonstrable delivery of Applications using the above technologies
    • Basic SQL scripting appreciation or knowledge (CRUD)
    • Degree Educated on BSc level or higher or equivalent
    • Knowledge of - C# / .NET / .NET Core, JavaScript, CSS and HTML
    • Efficiency in MS-Office
    • Flexibility+
    • MVC / Web API
    • Windows Services
    • REST

    The following are desirable:

    • Azure / AWS
    • Low Code (eg. Mendix)
    • GIT
    • REACT
    • Jira
    • Salesforce.com experience and integration
    • MySQL database knowledge
    • Experience of working in a SCRUM team or other Agile development methods.
    • Understanding of Microservices.
    • Good understanding of security best practices.
    • Planning and estimating project durations.

    To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

  • Data Specialist

    The successful candidate will be expected to maintain a high level of credibility within the business user community, through demonstrating good understanding of IT systems, its data, and using effective communication. They will be required to maintain understanding & knowledge of relevant business processes & technologies and implement KPI’s that demonstrate role performance & success.

    The candidate will be expected to

    • Be responsible primarily for the integrity & management of Commercial data, ensuring the highest level of data accuracy is maintained, ensuring maximum benefit and return is delivered from our IT systems.
    • Engage with external partners to meet objectives and deliverables, as defined by Senior Management.
    • Work closely with functional data coordinators to ensure necessary changes to master data are implemented (eg. Product & Customer hierarchies, Customer Groups & Structures etc).
    • Support the integration efforts for merging data from different platforms.
    • Assist in the development of data management policies and procedures.
    • Support ETL routines to ensure a manageable ETL/data infrastructure for BI systems.
    • Work with project managers to ensure relevant data meets business requirements for project completion.
    • Troubleshoot technical & data issues across platforms.
    • Work with cross departmental teams to define metrics, guidelines, and strategies for effective use of data.

    Candidates should have the following:

    • A graduate or post graduate university degree in the field of computer science, mathematics, or statistics, and/or equivalent work experience.
    • A minimum of 2 years’ experience in Data Management techniques and tools.
    • Comfortable manipulating and analysing high volumes of data from varying sources.
    • Knowledge of applicable data privacy practices and laws.
    • Experience with tier-one applications & databases such as Oracle, MS SQL Server, SAP etc.
    • Understanding of data architectures, relational database structures, theories, principles, & practices.
    • Experience working in and supporting project teams.
    • Strong data management skills
    • Good customer-facing skills & communication skills
    • Proficient in O365 tools including analytics
    • Exceptional analytical, data & problem-solving abilities
    • Experience working in a team-oriented, collaborative environment

    The following are desirable:

    • Knowledge of data visualisation tools (such as Power/BI); ability to write SQL queries
    • Able to design & develop dashboarding solutions
    • SQL development experience
    • ERP knowledge beneficial; SAP & Salesforce will be advantageous
    • Data modelling & database design.
    • Experience of using data lakes and working with cloud analytical platforms (AWS/Azure/Google).



    To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

  • Customer Loyalty Executive

    This is a role within the existing Connect Loyalty Team, within the Marketing Department. You will be responsible for customer support for Ideal's customer loyalty programmes. As a key customer contact, duties will include helping and supporting loyal customers through various channels, including telephone, email, and website. Tasks will include resolving customer issues, registering products, working with reward suppliers, general administration, and daily reporting. Exceptional customer service skills and a polite telephone manner are essential for this position.

    Key Accountabilities:

    • Managing inbound telephone and email enquiries, supporting customers with member account queries i.e. interacting with their membership benefits and redeeming their loyalty points on rewards
    • Resolving issues in customers’ accounts and assisting customers in using the loyalty programmes independently through the websites and app
    • Updating customers records on the CRM system and Salesforce, including processing new member registrations and updates
    • Processing manual product registrations through the web-based CMS system
    • Liaising with third party suppliers to manage rewards item orders
    • Mail merging and processing of daily warranty/installation certificates
    • Meeting monthly targets (KPI’s) of responding to inbound activity and completing administrative duties

     

    Essential requirements include:

    • Friendly and polite manner
    • Strong interpersonal skills
    • Ability to manage many varied tasks with short deadlines
    • Good IT skills, including knowledge and experience of using Word and Outlook
    • Confidence with problem solving and the ability to see problems through to the end
    • Strong knowledge and understanding of Excel desirable
    • Previous experience of CMS or CRM systems preferable but not essential
    • Experience of telemarketing/telesales/helpdesk/customer service or a similar role involving telephone interaction with customers desirable


    To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

  • Senior Reliability Engineer

    The Role of Reliability Engineer is to assess the potential for failure in our products and services using prediction & modelling with our suppliers and in house lab testing. The candidate should have experience in reliability techniques and can demonstrate an ability to plan and implement strategies for improvement. You will be expected to support our population in warranty as well as driving improvement with New Product Introduction.

    The successful candidate will be expected to:

    • Work with the Reliability team in the design, development and implementation of Reliability programmes to demonstrate the reliability of components, boiler sub-systems and appliances.
    • Facilitate and lead DFMEA and support PFMEA of components, sub-assemblies and production units
    • Manage our suppliers reliability by validating test data and reliability programmes, agreeing and monitoring key performance indicators and by using data, drive improvement actions to prevent poor reliability and human factor influences of failure.
    • Install complete appliances and components, including test rig assembly, for accelerated life and fitness for purpose testing.
    • Plan, monitor and Inspect Field Trial appliances. Provide feedback and support improvements in NPI
    • To represent the Reliability function at NPI Project Meetings including the delivery of all Reliability elements as specified in the NPI process.
    • To work with the Quality & Service functions driving initiatives for Warranty reduction by the analysis of product returns and solution generation.
    • To collect, record and distribute, as required, reports, test data and allied information.
    • Be conversant with applicable BSI & MIL standards appertaining to aspects of appliance reliability and performance.
    • Assist the NPI Design team with APQP Advanced Product Quality Planning
    • Work directly with suppliers and external consultants in failure analysis and in determining material specifications and suitability.
    • Attend external test facilities, when required, to undertake Transport Testing.
    • Carry out formal risk assessments, safe working, safe appliances etc.
    • To work within the company’s philosophy of Innovation, Integrity and Teamwork, whilst ensuring safe working practices together with good housekeeping are adhered to at all times.

    Essential requirements include:

    • Experience in an Engineering role. Ideally conversant with heating and cooling products although not essential
    • Problem solving skills & Hypothesis testing. Mathematical reliability techniques
    • Be IT literate and a clear communicator both in oral and written English language.
    • Strong team-working.
    • Ability to read and interpret engineering drawings and work method instructions.
    • Experienced working in cross functional teams to drive continuous improvement.
    • Works well under pressure and committed to meet deadlines.
    • Organisational skills, ability to prioritise tasks.
    • A can-do approach, with the ability to work on their own initiative.

    Desirable requirements:

    • An Engineering Qualification (e.g. ONC, HNC, Degree Engineering.)
    • Experience of reliability tools and techniques (e.g. FMEA, MTTF, MTBF, Weibull , DOE, accelerate life testing).
    • 6 Sigma/Automotive product evaluation & improvement techniques.
    • Materials Science knowledge -metals, plastics, rubbers etc.
    • Gas ACS qualification, ideally for both domestic and commercial products.
    • FGAS Air Conditioning/Heat Pumps accreditation/knowledge.

    To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

  • Quality Systems Engineer

    The Role of the Quality Systems Engineer is to apply the principles of product quality planning, evaluation, and control to support the manufacturing operation KPI targets and maintain the Quality Management System. They will work with H&S and Environmental Managers/Process owners to deliver an Integrated Quality Management System.

    The successful job holder will be expected to:

    • Develop clear cross functional controls to manage and provide administration of the management review process and tracking of progress to improve the culture of quality in the organisation.
    • Be responsible for conformance audits of applicable systems related to manage product, plant and customer quality issues such as corrective action requests, supplier corrective action requests, non-conforming material process and subsequent management to monitor days to close metrics.
    • Apply a structured approach to drive process improvement
    • Manage, conduct & lead internal audit process & product audits to meet the requirements of the quality standard.
    • Work closely with all applicable Product Standard process owners to develop an Integrated Management System approach.
    • Maintain 3rd Party approval by coordinating external surveillance assessments (Products and Systems)
    • Manage the Quality Management system and ensure fully compliant to the requirements of 3rd party audits to domestic & Export markets UK EU USA NZ.
    • Carry out and or lead audits required to maintain quality systems.
    • Evaluate Business Processes and support Chief Quality Officer in coordinating and running cross functional process improvement projects
    • Support new product introduction process and change management projects, applying APQP to NPI projects and managing risk of process change
    • Monitor & Audit NPI Process Gates for adherence to process- 

    Essential/Preferred requirements include:

    • Time served quality systems engineer - HND/ Degree within an Engineering area.
    • Demonstrated experience to apply a range of quality improvement tools: Structured problem solving, root cause analysis and lean implementation.
    • Process Improvement & Quality Cultural change experience
    • Strong team-working ethic and an excellent communicator across all levels of the organisation.
    • Demonstrated ability to work with a highly engineered technical product.
    • Experience working in cross functional teams to drive continuous improvement.
    • Ability to work under pressure and committed to meet deadlines
    • Organisation skills, ability to prioritise tasks
    • CAN DO attitude, a team player ready to get hands on and able to work on own initiative

    To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

  • Senior Graphic Designer

    This role will report into the Head of Creative and assist with producing marketing concepts, artwork and materials, ensuring that brand guidelines are adhered to for brand consistency.

    The job holder will be expected to:

    • Generate animated content for all Groupe Atlantic Brands, and support video editing/creation.
    • Deputise for the Head of Creative – developing the Creative Team and assisting in workflow organisation.
    • Creatively support internal digital improvement - including intranet, website and app development.
    • Creates print-ready materials for use by all Groupe Atlantic brands
    • Creates Online, social media graphics and digital marketing artwork production
    • Develops new design concepts, graphics, layouts and brand guidelines
    • Liaising with external printers and suppliers
    • Ensure deadlines are met and material is created to the highest quality within constraints
    • Proofreading to produce accurate and high-quality work
    • Works with marketing managers to ensure that marketing goals are aligned
    • Assists in all other tasks within the department as needed.

    Essential requirements include:

    • Animation Experience using Adobe After Effects, and other video editing software
    • A degree or equivalent in graphic design with a minimum of three-years professional working experience
    • Experience of working within a fast-paced, results-orientated business
    • Extensive knowledge of Adobe Creative Suite – Especially InDesign, Illustrator and Photoshop
    • Experience in website and app development (Adobe XD) desirable
    • Experience in team leadership desirable

    To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

  • Development Engineer x 2 roles available

    Reporting to the Development Manager, the successful job holders will be responsible for working on NPI and engineering change programmes.

    The job holders will be expected to:

    • Maintain a sound theoretical approach to technology and demonstrate practical application of engineering knowledge in planning and specifying activities and problem solving/solution evaluation.
    • Promote innovation and advancement in technology and participate in specified research, design, and development.
    • Complete activities in full, to time and cost to meet the requirements of the programme.
    • Contribute to continuous improvement, ensuring ongoing review of technology, processes, and outcomes.
    • Collaborate with third party expertise / contracts as required to meet NPI and CIP programmes.
    • Be responsible for ongoing continuous professional development of own competencies and highlight skills and support for development of engineering competencies, to meet programme requirements and support effective and efficient resource deployment.
    • Communicate information and knowledge to support effective decision making.
    • Develop and maintain constructive relationships with colleagues.
    • Undertake supplier liaison against the requirements of the vendor management process.
    • Build understanding of customers and markets and work with others to improve customer service.

    Essential requirements include:

    • Awareness of effective planning and implementation of design and development activity.
    • Strong analytical and critical reasoning skills, and implementation of solutions.
    • Team player with excellent communication and networking skills with strong drive and self-motivation.
    • Plumbing and engineering skills to enable construction and operation of a simple gas appliance test rig against specific requirements.
    • Knowledge of the principles of combustion in gas fired appliances.
    • Knowledge of the principles of refrigeration cycles (thermodynamic heat pump cycles).
    • Ability to balance competing priorities and drive issues to completion.
    • Awareness of markets and customers.
    • Flexible and robust with a ‘can do’ attitude
    • Comfortable with decision making
    • Able to perform well whilst working under pressure and to strict deadlines
    • Logically minded with the ability to analyse and evaluate information quickly and accurately

    Applicants should have an HNC/Degree in an Engineering related discipline and the knowledge and understanding of engineering principles in relevant technology and competence centre fields to fulfil the requirement of the role. They should have a strong background in product development and / or continuous improvement in a technical/engineering discipline. Sound IT skills are a pre-requisite.  Knowledge of refrigeration systems is a desirable, as is the knowledge and understanding of regulations and standards related to gas appliances and general awareness of regulations and standards in all areas

    To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

  • Production / Warehouse Operatives

    We are always looking for hard working, enthusiastic production operatives to join our team. We operate an annualised calendar, which means that you can expect to work either 4 or 5 days a week (Monday – Friday only) on a shift based system. Full training will be given and there are generous payrates available.

    •  Assembling Central Heating Boilers using component parts
    •  Working as part of a team
    • Contributing ideas to the team towards improvement
    • Contributing to Health and Safety within the team
    • Ensuring that housekeeping standards are always adhered to (5S)

    Candidates should have:

    • Previous experience within an assembly line (desirable)
    • Able to comprehend written English. (essential)
    • Able to commit to a working pattern that will include shift work (essential)   
    • Able to work as part of a team (essential)
    • Committed to achieving excellent levels of attendance and punctuality (essential)
    • Able to communicate well  (essential)
    • Demonstrable ability to follow procedures (desirable)
    • Committed to achieving the highest standards of quality (essential)

    A Forklift truck license would be particularly advantageous.

    To apply for this role please contact our retained agency, Quality Personnel on 01482 211600 or email enquiries@quality-personnel.com

    To apply email enquiries@quality-personnel.com with your CV and cover letter.

  • Customer Service Representative

    To be an ambassador for the Company dealing with a variety of customers’ calls that are made into the business. Promoting service excellence at all times, thereby supporting the continued business growth, using service as a differentiator.

    Job Responsibilities and Major Activities

    • Work within a team to manage inbound and outbound call centre activity
    • Capturing correct and concise information onto the computer system
    • To apply customer service skills to ensure that all customers receive an appropriate supportive service, whilst recognizing that at times some customers may be distressed.
    • To adhere to the call escalation procedure to ensure that the appropriate level of service is offered to customers
    • To confidently demonstrate a working knowledge of heating systems to enable telephone resolution to applicable situations, in order to minimize engineer call outs.
    • To correctly assign feedback calls via the customer survey portal in order to drive customer excellence.
    • Take ownership of the call and undertake the relevant tasks to complete the customer’s requirements fully

    Qualifications and Experience

    • Well practised customer service skills, preferably obtained in a call centre environment
    • Well proven communication skills 
    • Time Management 
    • Experience of using computer based systems 
    • Able to enter Data correctly and accurately 
    • Experienced team player 
    • Able to work on initiative 
    • Numerate and literate. 
    • To communicate with internal customers in order to drive customer service excellence. 
    • Able to work well under pressure 
    • NVQ 2 qualification in customer service is desirable.

    To apply for this position please forward your application, including your full CV, to enquiries@quality-personnel.com

    To apply email enquiries@quality-personnel.com with your CV and cover letter.

  • Team Manager

    As a Team Manager, you will be responsible for coaching, progressing, and developing your team members to achieving their KPI’s and moving up their progression levels. Team Managers will have excellent knowledge of the business, departmental processes and procedures to ensure correct and consistent information is given to the colleagues, in order for them to deliver customer service at the high level we aspire to. The skills and the ability to identify problems and come up with solutions are key to this position.

    Job Responsibilities and Major Activities

    • Support team goals and objectives
    • Train coach and develop team members
    • Ability to identify training and development needs and implement objectives for improvement
    • Inspire and motivate team members
    • Provide active feedback to team members to progress and develop
    • Have excellent interpersonal skills
    • Be trustworthy and efficient
    • Identify poor performance and implement measure for improvement
    • Able to challenge processes/procedures etc. and provide proposed improvements

    Qualifications and Experience

    • Excellent customer service skills, preferably obtained in a call centre environment.
    • Excellent proven communication skills
    • Experience in developing a team and progressing colleagues to strive to achieve their goals and deliver a high level of customer service.
    • Proven ability to provide feedback in a positive manner.
    • Role model attitude and behavior
    • Able to share experience, knowledge and skills.
    • Ability to deliver reviews and compile training plans.
    • Able to work on initiative.
    • Experience of computer-based systems and full understanding of the need to enter Data correctly and accurately.
    • Numerate and literate.
    • To communicate with internal customers in order to drive customer service excellence.
    • Able to work well under pressure.
    • Be customer oriented.
    • Have prior leadership experience.
    • Be proactive.
    • Treat everyone consistently in a professional manner

    To apply for this position please forward your application, including your full CV, to enquiries@quality-personnel.com

    To apply email enquiries@quality-personnel.com with your CV and cover letter.

OX, SO/PO and East London E / SE

  • Diagnostic Service Engineers

    Department:             Customer Service

    As part of Ideal’s ongoing strategy to provide a Best in Class level of Customer Service we are looking to further increase the level of Service Engineers nationally,  ensuring we continue to have a support platform that provides a consistent level of service delivery to all our customers, which is a key differentiator within the market. 

    We are looking to recruit Qualified Engineers in the following  postcode areas: OX, SO/PO and East London E / SE 

    Applications are welcomed from time served Engineers who have attained NVQ Level III status, Gas Safe registered with current ACS qualifications for gas fired boilers, both Domestic and Commercially qualified applicants will be considered.

    Candidates should be:

    • Enthusiastic and committed
    • Able to display an excellent work ethic
    • Positive, flexible and adaptable with a ‘can do’ attitude
    • Ambassadors for the Ideal Brand
    • Aware of the importance of Health and Safety
    • Experienced with heating systems and controls
    • Well organised and able to work accurately and efficiently
    • Familiar with hand held technology
    • Holders of a full Driving Licence

    Candidates should reside on patch or be prepared to relocate at own expense.
    Applicants should display behaviours in line with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.

    To apply email jobs@idealboilers.com with your CV and cover letter.

    To apply email jobs@idealboilers.com with your CV and cover letter.

Leeds / Poole

  • Brand Marketing Manager

    Working within our Marketing Team the successful job holder will be responsible for leading all brand marketing communications for Hamworthy & ACV. They will have responsibility for developing and implementing a high impact growth strategy, liaising with product management, digital, creative, sales and external agencies to support business growth and objectives.

    The job holder will:

    • Be a brand ambassador that creates, implements and measures the success of a comprehensive and pro-active marketing and communications program that will enhance the Hamworthy & ACV brands and position to increase sales out
    • Construct a fully integrated marketing campaign plan for the brands that takes into account key messaging, product launches and important campaigns for both installer and consumer
    • Liaise with the digital and creative teams to ensure that campaigns briefs are understood and that key messaging and timelines are relayed
    • Be ‘the project’ lead on key campaigns within the brand
    • Work alongside the digital team to ensure that messaging and imagery for the brand is consistent across all digital channels
    • Create all content for internal comms for important marketing messaging
    • Develop and implement an aggressive national and local marketing plan to increase awareness through various marketing channels and activities
    • Implement and deliver regional marketing initiatives, supporting large installation customers
    • Develop ideas and marketing opportunities to obtain extensive brand awareness
    • Work closely with all areas of the business including the digital team, sales, product management to ensure initiatives are supported, communicated and aligned
    • Protect and champions the Hamworthy & ACV brands to ensure articulation and consistent communication of image, brand and position internally and externally
    • Manage content creation which includes messaging for blogs, emails and social media
    • Work with the team to create a yearly structured plan of content that combines subjects to include seasonality, planned events and product launches

    The candidate should:

    • Be enthusiastic, motivated, detail-oriented, a self-starter and able to demonstrate initiative
    • Have a strong understanding of the current marketing landscape and importance of comprehensive marketing strategies
    • Have an ability to produce outstanding writing and communication skills with the ability to write in numerous styles including news, feature, and promotional materials
    • Be a team player able to work constructively and positively in supporting colleagues and all aspects of brand development and success
    • Have exceptional project management skills with ability to manage people and projects effectively, delegate responsibility and provide follow-through on multiple projects
    • Be able to strategize, anticipate problems and identify opportunities to build and protect the Hamworthy & ACV brands
    • Have proficient computer skills including experience with MS Office products, SAP/CRM or similar systems 
    • Hold full valid UK driving licence

    Candidates should have a degree in business, marketing or related field with a minimum of three years professional working experience preferably within B2B and B2C businesses. Experience of working with a national sales force is desirable.


    To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

100 years of innovation

Ideal Boilers was established in 1906 and we are proud of our 100 years of experience in heating and engineering innovation and in 2015 we became part of the Groupe Atlantic UK & ROI division. We have grown considerably since 1906 and in 2017 we produced over 400,000 boilers from our Hull manufacturing site. We take great pride in the products we produce, with a variety of our ranges winning awards over the years.

OUR CULTURE

Ideal Boilers as a business strives to achieve the below values. These values should feed into every aspect of our business culture, as they make up part of our ideology

  • Learning

    Learning

    We respond to change quicker than our competitors; we are adept at transforming our capabilities.

  • Badge Innovation

    Innovation

    We lead rather than follow and are committed to driving business value by doing things differently.

  • Disciplined Approach

    Diligence

    We maintain a highly diligent approach to underpin our drive for excellence and innovation.

  • Integrity

    Integrity

    We will uphold the highest standards and remain resolute in representing our business well at all times by communicating openly and delivering promises.

  • Excellence

    Excellence

    We want to be recognized for delivering best in class products and service, and provide an outstanding experience for all our customers.

We believe in our Ideal family

We enhance many statutory benefits including holiday entitlement, maternity and paternity pay. We also reward our longest serving employees with additional annual leave and gifts when they reach milestone anniversary years.

  • Badge Pension

    Pension

    We offer a competitive company pension scheme for all our employees at Ideal. 

  • Badge Local Discount

    Local Discounts

    We offer a range of discounts with companies in the Hull area including retailers & builders' merchants.

  • Badge Staff Sales

    Staff Sales

    All employees can enjoy staff discount on our products as well as others in our Group.

  • Badge Enhanced Benefits

    Employee Development

    We believe in investing in our people and have our own training programme Ignite which offers personalised development planning.

  • Badge Health Cover

    Healthcare Cover

    We operate a ‘cash back’ scheme through BHSF which can help towards the cost of a wide variety of medical and health treatments.