Open positions

Hull

  • Customer Service Representative

    To be an ambassador for the Company dealing with a variety of customers’ calls that are made into the business. Promoting service excellence at all times, thereby supporting the continued business growth, using service as a differentiator.

    Job Responsibilities and Major Activities

    • Work within a team to manage inbound and outbound call centre activity
    • Capturing correct and concise information onto the computer system
    • To apply customer service skills to ensure that all customers receive an appropriate supportive service, whilst recognizing that at times some customers may be distressed.
    • To adhere to the call escalation procedure to ensure that the appropriate level of service is offered to customers
    • To confidently demonstrate a working knowledge of heating systems to enable telephone resolution to applicable situations, in order to minimize engineer call outs.
    • To correctly assign feedback calls via the customer survey portal in order to drive customer excellence.
    • Take ownership of the call and undertake the relevant tasks to complete the customer’s requirements fully

    Qualifications and Experience

    • Well practised customer service skills, preferably obtained in a call centre environment
    • Well proven communication skills 
    • Time Management 
    • Experience of using computer based systems 
    • Able to enter Data correctly and accurately 
    • Experienced team player 
    • Able to work on initiative 
    • Numerate and literate. 
    • To communicate with internal customers in order to drive customer service excellence. 
    • Able to work well under pressure 
    • NVQ 2 qualification in customer service is desirable.

    To apply for this position please forward your application, including your full CV, to enquiries@quality-personnel.com

    To apply email jobs@idealboilers.com with your CV and cover letter.

  • Team Manager

    As a Team Manager, you will be responsible for coaching, progressing, and developing your team members to achieving their KPI’s and moving up their progression levels. Team Managers will have excellent knowledge of the business, departmental processes and procedures to ensure correct and consistent information is given to the colleagues, in order for them to deliver customer service at the high level we aspire to. The skills and the ability to identify problems and come up with solutions are key to this position.

    Job Responsibilities and Major Activities

    • Support team goals and objectives
    • Train coach and develop team members
    • Ability to identify training and development needs and implement objectives for improvement
    • Inspire and motivate team members
    • Provide active feedback to team members to progress and develop
    • Have excellent interpersonal skills
    • Be trustworthy and efficient
    • Identify poor performance and implement measure for improvement
    • Able to challenge processes/procedures etc. and provide proposed improvements

    Qualifications and Experience

    • Excellent customer service skills, preferably obtained in a call centre environment.
    • Excellent proven communication skills
    • Experience in developing a team and progressing colleagues to strive to achieve their goals and deliver a high level of customer service.
    • Proven ability to provide feedback in a positive manner.
    • Role model attitude and behavior
    • Able to share experience, knowledge and skills.
    • Ability to deliver reviews and compile training plans.
    • Able to work on initiative.
    • Experience of computer-based systems and full understanding of the need to enter Data correctly and accurately.
    • Numerate and literate.
    • To communicate with internal customers in order to drive customer service excellence.
    • Able to work well under pressure.
    • Be customer oriented.
    • Have prior leadership experience.
    • Be proactive.
    • Treat everyone consistently in a professional manner

    To apply for this position please forward your application, including your full CV, to enquiries@quality-personnel.com

    To apply email jobs@idealboilers.com with your CV and cover letter.

  • IoT Intern

    We are looking for an enthusiastic intern to join our IoT team for a placement anticipated to last 12 months. The work is varied, and the successful candidate will gain exposure to a variety of projects with diverse responsibilities. Don’t worry if you’ve not studied IoT in particular, we’re interested in the person and will consider backgrounds in related areas such as Engineering, Computer Science and Physics. We are looking for someone who shares our values, passion and collaborative approach to join the team. Active projects for the IoT team include the HALO smart thermostat, Logic V4 boiler and Heat pumps. 

    The role will involve:

    Involvement with initial product and system design and specifications

    Project management responsibilities (Involvement in Agile/Scrum processes, scheduling/Gantt chart creation, running meetings etc.)

    Testing and validating electronics hardware throughout the product lifecycle including all development phases

    Customer field trial management and troubleshooting

    Hardware and software bug reporting

    Full system validation and testing including manual and automated test development

    Communication of information and knowledge and effective decision making.

    Build understanding of customers and markets and work with others to improve customer service.


    The candidate will have:

    • Excellent communication skills: both written and verbal
    • A high level of intelligence with the capability to digest information rapidly
    • Skilled problem solving abilities and able to see the wider view
    • Able to perform well whilst working under pressure and to strict deadlines
    • An outgoing and confident personality with the skills to build and maintain positive working relationships quickly
    • The ability to communicate appropriately and effectively with colleagues from all levels within the business
    • Solid and reliable team playing skills
    • Good organisation, time management and prioritisation skills
    • The ability to pay attention to detail at all times
    • A logical mind with the ability to analyse and evaluate information quickly and accurately
    • The ability to ask questions in order to determine correct information
    • A comfortable attitude towards decision making
    • A flexible and robust with a ‘can-do’ attitude
    • Very strong Microsoft Office skills
    • Strong IT Skills (Desired skills include app development, web development, experience with coding languages like Python, C# etc)
    • Experience with data acquisition and analysis
    •  Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.

    To apply this position please forward your application, including your full CV, to jobs@groupe-atlantic.co.uk

    To apply email jobs@idealboilers.com with your CV and cover letter.

Leeds

  • ​Brand Marketing Manager – Ideal Heating (Commercial Division) & Keston

    Brand Marketing Manager – Ideal Heating (Commercial Division) & Keston

    To lead all brand marketing communications for Ideal Heating (commercial division) and Keston with responsibility for developing and implementing a high impact growth strategy, liaising with sales, product management, digital, creative and external agencies to support business growth and objectives.


    Job Responsibilities and Major Activities include:

    • A brand ambassador that creates, implements and measures the success of a comprehensive and pro-active marketing and communications program that will enhance both the Ideal Heating (commercial division) and Keston brands and position to increase sales out
    • Construct a fully integrated marketing campaign plan for the brand that takes into account key messaging, product launches and important campaigns for both installer and consumer
    • Liaise with the digital and creative teams to ensure that campaigns briefs are understood and that key messaging and timelines are relayed
    • Be ‘the project’ lead on key campaigns within the brand
    • Work alongside the digital team to ensure that messaging and imagery for the brand is consistent across all digital channels
    • Protects and champions the Ideal Heating (commercial division) and Keston brands to ensure articulation and consistent communication of image, brand and position internally and externally
    • Continually evolve campaigns and product messaging / positioning following feedback from customers and user groups

     

    Qualifications & Experience

    • A degree in business, marketing or related field with a minimum of three years professional working experience preferably within B2B and B2C businesses
    • Experience of working within a fast-paced, results-orientated business
    • Working with a national sales force team (desirable)
    • Experience of managing a small team (desirable)

    To apply email jobs@idealboilers.com with your CV and cover letter.

Covering Postcodes OX, SP, NR, CO & LU5

  • Diagnostic Service Engineers

    Department:             Customer Service

    As part of Ideal’s ongoing strategy to provide a Best in Class level of Customer Service we are looking to further increase the level of Service Engineers nationally,  ensuring we continue to have a support platform that provides a consistent level of service delivery to all our customers, which is a key differentiator within the market. 

    We are looking to recruit Qualified Engineers in the following  postcode areas: OX, SP, NR, CO & LU5 

    Applications are welcomed from time served Engineers who have attained NVQ Level III status, Gas Safe registered with current ACS qualifications for gas fired boilers, both Domestic and Commercially qualified applicants will be considered.

    Candidates should be:

    • Enthusiastic and committed
    • Able to display an excellent work ethic
    • Positive, flexible and adaptable with a ‘can do’ attitude
    • Ambassadors for the Ideal Brand
    • Aware of the importance of Health and Safety
    • Experienced with heating systems and controls
    • Well organised and able to work accurately and efficiently
    • Familiar with hand held technology
    • Holders of a full Driving Licence

    Candidates should reside on patch or be prepared to relocate at own expense.
    Applicants should display behaviours in line with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.

    To apply this position please forward your application, including your full CV, to jobs@groupe-atlantic.co.uk

    To apply email jobs@idealboilers.com with your CV and cover letter.

100 years of innovation

Ideal Boilers was established in 1906 and we are proud of our 100 years of experience in heating and engineering innovation and in 2015 we became part of the Groupe Atlantic UK & ROI division. We have grown considerably since 1906 and in 2017 we produced over 400,000 boilers from our Hull manufacturing site. We take great pride in the products we produce, with a variety of our ranges winning awards over the years.

OUR CULTURE

Ideal Boilers as a business strives to achieve the below values. These values should feed into every aspect of our business culture, as they make up part of our ideology

  • Learning

    Learning

    We respond to change quicker than our competitors; we are adept at transforming our capabilities.

  • Badge Innovation

    Innovation

    We lead rather than follow and are committed to driving business value by doing things differently.

  • Disciplined Approach

    Diligence

    We maintain a highly diligent approach to underpin our drive for excellence and innovation.

  • Integrity

    Integrity

    We will uphold the highest standards and remain resolute in representing our business well at all times by communicating openly and delivering promises.

  • Excellence

    Excellence

    We want to be recognized for delivering best in class products and service, and provide an outstanding experience for all our customers.

We believe in our Ideal family

We enhance many statutory benefits including holiday entitlement, maternity and paternity pay. We also reward our longest serving employees with additional annual leave and gifts when they reach milestone anniversary years.

  • Badge Pension

    Pension

    We offer a competitive company pension scheme for all our employees at Ideal. 

  • Badge Local Discount

    Local Discounts

    We offer a range of discounts with companies in the Hull area including retailers & builders' merchants.

  • Badge Staff Sales

    Staff Sales

    All employees can enjoy staff discount on our products as well as others in our Group.

  • Badge Enhanced Benefits

    Employee Development

    We believe in investing in our people and have our own training programme Ignite which offers personalised development planning.

  • Badge Health Cover

    Healthcare Cover

    We operate a ‘cash back’ scheme through BHSF which can help towards the cost of a wide variety of medical and health treatments.