Ideal Heating careers

Description

Reporting to the Development Section Manager, the successful candidate will be responsible for delivery of certification, approvals, and documentation for both NPI and engineering change programmes.

Key responsibilities

• Successfully deliver of full product certification, supporting both the NPI and EC teams.

• Support UKCA & CE applications for both manufactured products and factored products, covering internal GAUK requests alongside wider GA activities (European).

• Manage and develop the internal product certification database, inclusive of instrumentation records.

• Generate, approve, and manage Declarations of Conformity across all product streams.

• Liaise with Quality Systems Engineer for management of BSOL subscriptions and standards management.

• Adhere to existing processes or develop new processes to aid the product approvals and certification requirements in line with approval bodies.

• Manage and build relationships with UK, EU & US approval bodies such as BSI, KIWA, Intertek.

• Support wider R&D team with technical database submissions i.e. PCDB.

• Complete activities in full, to time and within budget, meeting the requirements of the programme.

• Be responsible for ongoing continuous professional development of own competencies and highlight skills and support for development of engineering competencies, to meet programme requirements and support effective and efficient resource deployment.

• Communicate information and knowledge to support effective decision making within project teams and the wider NPI structure for product certification in various markets.

• Develop and maintain constructive relationships with colleagues.

Requirements

• Awareness of effective planning and implementation of design and development activity.

• Strong analytical and critical reasoning skills, and implementation of solutions.

• Team player with excellent communication and networking skills with strong drive and self-motivation.

• Structured report writing skills, data compilation and presentation skills.

• Ability to balance competing priorities and drive issues to completion.

• Awareness of markets and customers.

• Flexible and robust with a ‘can do’ attitude.

• Comfortable with decision making.

• Able to perform well whilst working under pressure and to strict deadlines.

• Logically minded with the ability to analyse and evaluate information quickly and accurately.

Optional requirements

Applicants should have an HNC/Degree in an Engineering related discipline or suitable previous experience.

Knowledge and understanding of the market and technology would be beneficial to the role. They should have a strong background in product development and / or continuous improvement in a technical/engineering discipline. Sound IT skills are a pre-requisite.

Working in either fields, refrigeration systems/HVAC or combustion is desirable, as is the knowledge and understanding of regulations and standards related to these industries, such as: EN60335-1, EN60335-2-40 General Electrical Safety, EN14511, EN14825 for Heat Pumps and EN 13203, EN 15502, EN 437 for Combustion products.

General awareness of regulations and standards within a manufacturing field is desired.

Description

This role will build and maintain relationships with Connect ‘Bronze’ installers through both phone and digital channels, driving sales, providing support and/or sign posting as necessary. They will work in conjunction with wider marketing and sales teams to provide consistent support and provide a feedback platform for engineers to share experiences and suggestions

Key responsibilities

• Customer Interaction: Handle incoming customer inquiries through phone and digital channels (email, chat, social media), providing accurate and timely responses to their questions and concerns

• Relationship Building Make outbound, proactive calls to customers, ensuring that installers are contacted at least twice per year.

• Issue Resolution: Resolve customer issues including technical support and other related topics.

• Knowledge Management: Maintain a strong understanding of our products, services, and internal processes to provide customers with the most accurate information.

• Documentation: Accurately document all customer interactions, issues, and resolutions in our Salesforce system to ensure comprehensive records and assist with continuous improvement efforts.

• Collaboration: Work closely with the Sales team to identify recurring customer issues and provide feedback to improve processes, products, and customer satisfaction and promote our training offering

• Identify Opportunities: Highlight any installers who may have a larger wallet size in order to increase spend, referring to ASM where necessary.

• Escalation: Recognize when an issue needs to be escalated to a higher level of support or a different department, ensuring it is handled appropriately and within a reasonable time frame.

Requirements

• High level of technical knowledge of central heating systems - An ACS qualification would be highly desirable.

• Experience of customer service

• Relationship building skills

• Good interpersonal skills

• Well practised verbal and written communication skills

• IT Literate with experience of using CRMs systems

• Ability to establish rapport with both prospective and existing customers

• Flexible ,enthusiastic, reliable with a ‘can do’ approach

• Positive mind set

• Motivated with high levels of energy.

• Ability to work as part of a team

• Good time management and prioritisation skills.

Description

Reporting to the Development Manager, the successful candidate will be responsible for working on New Product Introduction and Engineering Change programmes, specific to Heat Pump development activities. The role will focus on the performance and validation aspects, associated with developing Heat Pump technologies from concept through to market launch.

Key responsibilities

• Maintain a sound theoretical approach to technology and demonstrate practical application of engineering knowledge in planning and specifying activities.

• Promote innovation and advancement in technology and participate in specified research and development activities.

• Analyse & develop product designs to meet stakeholder requirements through performance and validation assessments in the laboratory.

• Apply knowledge of thermodynamics to ensure robust product performance and efficiency.

• Complete activities in full, to time and cost to meet the requirements of the programme.

• Contribute to continuous improvement, ensuring ongoing review of technology & processes.

• Collaborate with third party expertise as required to meet NPI and CIP programmes.

• Be responsible for ongoing continuous professional development of own competencies and highlight skills and support for development of engineering practises.

• Communicate information and knowledge to support effective decision making.

• Develop and maintain constructive relationships with colleagues and stakeholders.

• Undertake supplier liaison against the requirements of the vendor management process.

• Build understanding of customers and markets, working in conjunction with cross-functional teams to improve customer service.

Requirements

• Awareness of effective planning and implementation of design and development activities.

• Strong analytical, problem solving and critical reasoning skills.

• Team player with excellent communication and networking skills with strong drive and self-motivation.

• Experience with refrigeration & HVAC systems, specifically in Heat Pump technologies is desirable.

• Ability to balance competing priorities and drive issues to completion.

• Knowledge of thermodynamic principles associated with refrigeration cycles & hydronics is desirable.

• Adaptable with a ‘can do’ attitude.

• Comfortable with decision making.

• Able to perform well whilst working under pressure and to strict deadlines.

• Logically minded with the ability to analyse and evaluate information quickly and accurately.

Applicants should have a Degree in an Engineering related discipline and the knowledge and understanding of engineering principles in relevant technology and competence centre fields, to fulfil the requirement of the role. They should have a strong background in product development and / or continuous improvement in a technical / engineering discipline. Sound IT skills are a pre-requisite.

Knowledge of refrigeration systems is desirable, as is the knowledge and understanding of regulations and standards related to the technology.

Optional requirements

N/A

Description

The Technical Training Department continue to invest in technology, equipment, and expertise to set us apart from the competition. The successful job holder will be at the forefront of the new products and technologies that form our future roadmap. The role provides excellent opportunities to work independently and flexibly and also be part of a supportive team within the Expert Academy. Your ongoing development will be positively supported and strongly encouraged. We love innovation and entrepreneurship, so we welcome people who are creative and passionate to drive improvements and take ideas from incubation to delivery.

Key responsibilities

• Deliver and facilitate technical training to our customers and employees.

• Where relevant, ensure programmes meet the requirements of our awarding bodies and industry scheme requirements.

• Designing the training programmes for our exciting product release roadmap, providing the opportunity to exercise creativity and best in class training methodology.

• Managing your own time and workload which, as part of a national team will include keeping all your stakeholders updated on progress and contributing to the team success.

• Contributing to the performance and reputation of our training function.

• Develop and drive excellence in our training locations and mobile facilities.

Requirements

• NVQ 3/City and Guilds/Equivalent industry qualifications

• Domestic ACS Core units

• Unvented HWSS (G3)

• Excellent communication and organisational skills

• Demonstratable enthusiasm and passion to undertake a training and development role.

Optional requirements

• Experience and qualification in heat pumps

• TAQA/A1 Assessor Award or equivalent

• TAQA/V1 Internal Verifier Award or Equivalent

• A Training / Learning and Development qualification such as C&G 7300, 6318 or equivalent – and/or previous experience of successful working within a vocational learning environment

We need to go where our customers are, so you will need to hold a full UK driving licence and be prepared to spend some time away from home. We keep this to a minimum, but it is a requirement as part of your core duties and frequency can fluctuate based on demand.