Open positions

Hull

  • Customer Loyalty Executive

    This is a role within the existing Connect Loyalty Team, within the Marketing Department. You will be responsible for customer support for Ideal's customer loyalty programmes. As a key customer contact, duties will include helping and supporting loyal customers through various channels, including telephone, email, and website. Tasks will include resolving customer issues, registering products, working with reward suppliers, general administration, and daily reporting. Exceptional customer service skills and a polite telephone manner are essential for this position.

    Key Accountabilities:

    • Managing inbound telephone and email enquiries, supporting customers with member account queries i.e. interacting with their membership benefits and redeeming their loyalty points on rewards
    • Resolving issues in customers’ accounts and assisting customers in using the loyalty programmes independently through the websites and app
    • Updating customers records on the CRM system and Salesforce, including processing new member registrations and updates
    • Processing manual product registrations through the web-based CMS system
    • Liaising with third party suppliers to manage rewards item orders
    • Mail merging and processing of daily warranty/installation certificates
    • Meeting monthly targets (KPI’s) of responding to inbound activity and completing administrative duties

    Essential requirements include:

    • Friendly and polite manner
    • Strong interpersonal skills
    • Ability to manage many varied tasks with short deadlines
    • Good IT skills, including knowledge and experience of using Word and Outlook
    • Confidence with problem solving and the ability to see problems through to the end
    • Strong knowledge and understanding of Excel desirable
    • Previous experience of CMS or CRM systems preferable but not essential
    • Experience of telemarketing/telesales/helpdesk/customer service or a similar role involving telephone interaction with customers desirable

    Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.

    Friends and family are welcome to apply.

    External candidates should read our privacy notice here and confirm that they have read this on their covering letter.

    GA- UK is an Equal Opportunities and Age Positive Employer.

    To apply email SamHancock@aquilo-recruitment.co.uk with your CV and cover letter.

  • Commercial Platform Analyst

    The successful applicant will manage Commercial systems platforms for business units providing internal and external service support. They will also be expected to develop, implement and maintain relevant Commercial usage policies.

    Key Accountabilities :

    • Collaborate with other Platform managers, Product managers/specialists and Business leads to prepare development plans based on business goals, strategic alignment, and input from stakeholders.
    • Develop and implement plans for integrating with SAP & Salesforce, intranets, portals, and websites.
    • Provide a cohesive link between the IT & Business functions that use Commercial Platforms.
    • Lead development projects; engage with external partners as required to meet agreed objectives.
    • Ensure maximum benefit is delivered from Commercial applications by ensuring business users are highly capable.
    • Provide on-going presentations, training & knowledge transfer to the business.
    • Maintaining a good understanding of the organization’s goals and objectives.
    • Control and prioritising demand to Business needs.
    • Effective communication to relevant Business Users across the change cycle.
    • Maintain a high level of credibility within the business user community at all levels, through demonstrating good understanding of IT systems and effective communication.
    • Maintain understanding and knowledge of relevant business processes and technologies.
    • Continuously seek for opportunities to improve Business relationships.
    • Identifying any problems with the current business model and designing solutions.

    Essential requirements include:

    • A minimum of two years’ experience in a Commercial IT arena with proficient knowledge in Commercial IT platforms 
    • Demonstrable experience of successfully managing IT change programmes
    • Knowledge of Salesforce Platforms will be advantageous but not essential
    • Experience in gathering, analysing, and meeting business requirements.
    • Efficient in MS-Office
    • Experience working in a team-oriented, collaborative environment
    • Excellent written, oral, and interpersonal communication skills
    • Highly self-motivated and directed, with keen attention to detail.

    It would be desirable to have previous experience with a CRM ‘type’ Systems (SAP, Salesforce, Dynamics…), experience working within a Sales & Marketing environment and an understanding of basic project management principles

    Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment. 

    To apply email jobs@idealboilers.com with your CV and cover letter.

  • External Affairs and Policy Manager

    Reporting to the Head of Product Management – Domestic – this role will be key in interpreting relevant updates in policy and regulation in order to effectively communicate this information to key stakeholders within the business.

    Role and Responsibilities

    • Monitoring for relevant updates in policy and regulation
    • Interpreting relevant updates in policy and regulation 
    • Maintenance of policy roadmap
    • Regular attendance at industry body meetings 
    • Coordination and consolidation of information from industry bodies
    • Preparation and submission of responses to Government and Industry consultations in collaboration with the relevant stakeholders within GAUK
    • Assisting in, and coordination, the development of GAUK positioning papers in relation to relevant policy
    • Communication of policy developments and impacts within GAUK and, where relevant, to customers 
    • Maintain a sound knowledge of relevant technology 

    Knowledge and skills 

    • Educated to degree level, first class or 2:1, in a relevant subject.
    • Knowledge in Energy efficiency, heat and building policy.
    • Knowledge of government processes and public affairs.
    • Able to develop objective and evidence-based positions on policy.
    • Excellent organisational skills, with the ability to prioritise and meet tight deadlines.
    • Exceptional communication and presentation skills 
    • Be able to translate complex technical and policy issues into easy to understand information
    • Be a self starter with the ability to work with minimum supervision
    • Ability to prioritise tasks and manage own time. 
    • Good influencing skills with a confident approach

    Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment. 

     

    To apply email samhancock@aquilo-recruitment.co.uk with your CV and cover letter.

  • DC Change Analyst

    Working within our Digital Services team, this role will involve contributing to the introduction of formal change management processes across Digital Services and key business functions.  The successful job holder will be expected to organise Change Advisory Board Meetings (CAB), ensure agenda and documentation are issued to participants in good time

    Key Responsibilities:

    • Contribute to the introduction of formal change management processes across Digital Services and key business functions.
    • Organise Change Advisory Board Meetings (CAB), ensure agenda and documentation are issued to participants in good time.
    • Review, monitor and communicate the progress and final outcome of changes to all relevant parties.
    • Create and distribute daily, weekly and adhoc reports.
    • Provide support to the business regarding technology changes and process modifications.
    • Provide presentations, training, and support regarding the implementation and adoption of change management.
    • Drive actions that increase the percentage of changes that are implemented correctly first time.
    • Ensure that change implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt.
    • To adopt a Division-wide approach to all activities with the ability to adapt a flexible approach when dealing with personnel across different Business units.
    • To be self-motivated and proactive with the ability to interact effectively with other business users and partners.
    • Demonstrable role-model behaviour within project teams.
    • Will demand flexibility in working style, location & daily schedules.
    • Effective knowledge sharing and collaboration with other members of the team.
    • To maintain a high level of credibility within the business user community at all levels, through demonstrating good understanding of IT systems & effective communication.
    • To maintain understanding & knowledge of relevant business processes & technologies.

    The successful applicant with have:

    • A minimum of 3 years’ experience in an IT Support or Infrastructure role (a min 1000 users’ company) within a manufacturing environment.
    • Worked with Change Management processes (either as lead or contributor).
    • Active role working within an ITIL aligned Service Desk environment at 1st and 2nd line.
    • Working to agreed service levels within an ITIL Service Desk environment.
    • Excellent interpersonal skills with the ability to lead others and communicate complex technical information.
    • ITIL v3 or v4 Certification.
    • Microsoft 365 core applications (Office, Teams & Sharepoint)
    • Ability to influence others and achieve common goals.
    • Excellent communication skills and ability to build strong relationships.
    • Great organizational, project, and time management skills.
    • Helpful friendly and approachable, able to communicate to both technical and non-technical colleagues.

    Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment. 

    To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

  • Digital Services Security Analyst

    Working within our Digital Services team, this is an active role to cover Cyber Improvement plans and remediation of identified systems vulnerabilities.   The successful job holder will work with our Cyber Partner to contribute and participate with all managed SOC activities.

    Key Responsibilities will include:

    • To adopt a Division-wide approach to all activities with the ability to adapt a flexible approach when dealing with personnel across different Business units.
    • To be self-motivated and proactive with the ability to interact effectively with other business users and partners.
    • Demonstrable role-model behaviour within project teams.
    • Actively adopt and maintain a ‘One Team’ culture across the IT function which removes conflict and reduces barriers for improved IT efficiencies.
    • Challenge business requirements to ensure cohesion and consistency.
    • Will demand flexibility in working style, location & daily schedules.
    • Effective knowledge sharing and collaboration with other members of the team.
    • To maintain a high level of credibility within the business user community at all levels, through demonstrating good understanding of IT systems & effective communication.
    • To maintain understanding & knowledge of relevant business processes & technologies.
    • Support and enhance existing IT Security infrastructure.
    • Provide support to the business regarding technology changes and process modifications.
    • Cyber escalation and guidance for the Group IT Service Desk.
    • To co-ordinate and direct business partners whilst meeting key objectives and project deliverables.
    • Provide presentations, training, and support to ensure business users remain proficient in the use of IT systems.
    • Systems availability of all mission critical technologies.
    • Create and maintain detailed documentation of IT infrastructure processes and procedures.
    • Good planning and organisation skills to ensure own workload planning with conflicting priorities to maintain and balance customer focus.

    The successful applicant with have:

    • A minimum of 5 years’ experience in an IT Technical lead role at 2nd / 3rd line (a min 1000 users’ company).
    • Focus on Cyber Security initiatives delivering improvement and change programmes.
    • Exposure to working in a SOC controlled infrastructure carrying out active threat hunting using security tools and associated systems vulnerability remediation work.
    • Experience in implementing a Zero Trust and Security by Design architecture.
    • Exposure to working with PAM, IDS & IPS solutions.
    • Experience working with Cloud Based Platforms such as Azure, AWS, Office365, Forcepoint Web/Email Security.
    • Management of web domains & SSL Certificate Management.
    • Strong networking experience working with Firewall Technology and Layer 3 networking.
    • Creating technical documentation around Cyber Security, including delivering user awareness content.
    • Excellent interpersonal skills with the ability to lead others and communicate complex technical information.
    • Broad technical knowledge of core MS Products (Server 2008-2016, AD, SQL 2008-2016, Win 7 & 10)
    • Management of Security Solutions.
    • Understanding of Firewall and layer 3 networking.
    • Good understanding of security best practices.
    • Working with Cloud Based Solutions & Infrastructures such as Azure, O365, Forcepoint Web/Email Security
    • Helpful friendly and approachable, able to communicate to both technical and non-technical colleagues.

    Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.  

    To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

  • Development Engineer

    Reporting to the Development Manager, the successful job holder will be responsible for working on NPI and engineering change programmes.

    The job holder will be expected to:

    • Maintain a sound theoretical approach to technology and demonstrate practical application of engineering knowledge in planning and specifying activities and problem solving/solution evaluation.
    • Promote innovation and advancement in technology and participate in specified research, design, and development.
    • Complete activities in full, to time and cost to meet the requirements of the programme.
    • Contribute to continuous improvement, ensuring ongoing review of technology, processes, and outcomes.
    • Collaborate with third party expertise / contracts as required to meet NPI and CIP programmes.
    • Be responsible for ongoing continuous professional development of own competencies and highlight skills and support for development of engineering competencies, to meet programme requirements and support effective and efficient resource deployment.
    • Communicate information and knowledge to support effective decision making.
    • Develop and maintain constructive relationships with colleagues.
    • Undertake supplier liaison against the requirements of the vendor management process.
    • Build understanding of customers and markets and work with others to improve customer service.

    Essential requirements include:

    • Awareness of effective planning and implementation of design and development activity.
    • Strong analytical and critical reasoning skills, and implementation of solutions.
    • Team player with excellent communication and networking skills with strong drive and self-motivation.
    • Plumbing and engineering skills to enable construction and operation of a simple gas appliance test rig against specific requirements.
    • Knowledge of the principles of combustion in gas fired appliances.
    • Knowledge of the principles of refrigeration cycles (thermodynamic heat pump cycles).
    • Ability to balance competing priorities and drive issues to completion.
    • Awareness of markets and customers.
    • Flexible and robust with a ‘can do’ attitude
    • Comfortable with decision making
    • Able to perform well whilst working under pressure and to strict deadlines
    • Logically minded with the ability to analyse and evaluate information quickly and accurately

     

    Applicants should have an HNC/Degree in an Engineering related discipline and the knowledge and understanding of engineering principles in relevant technology and competence centre fields to fulfil the requirement of the role. They should have a strong background in product development and / or continuous improvement in a technical/engineering discipline. Sound IT skills are a pre-requisite. 

    Knowledge of refrigeration systems is a desirable, as is the knowledge and understanding of regulations and standards related to gas appliances and general awareness of regulations and standards in all areas.


    Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment. This vacancy is being managed for us by Emmerson Kitney. If you wish to be considered please forward your full CV to Joe Makin joe@emmersonkitney.co.uk

    To apply email joe@emmersonkitney.co.uk with your CV and cover letter.

  • Business Systems Support Analyst

    This is a new role, joining the Tier 2 Support function in Digital Services to support the business systems stream with focus on service requests and incident demands.  Reporting to the Commercial Platform Manager, the successful job holder will be expected to:

    • Manage and support Business Systems first and second line demands
    • Triage with Key Users to clarify and document requirements, prioritising demand to business needs
    • Liaise with Business Systems teams to organise and allocate additional support
    • Troubleshoot technical and data issues within the Commercial Platforms
    • Update tickets daily and action accordingly
    • Maintain understanding and knowledge of relevant business processes and technologies
    • Continuously seek for opportunities to improve Business relationships
    • To ensure common incidents and requests are documented to reduce demand

    Essential/Preferred requirements include:

    • A minimum of 2 years’ experience of managing first & second line support incidents
    • Good Business process understanding
    • Strong ability in analysing user requirements and documenting specifications
    • Ability in analysing demands & trends, and providing KPIs for Line Management
    • Communicating at all levels across the organisation with sound written and verbal communication

    The successful candidate will maintain a high level of credibility within the business user community at all levels, through demonstrating good understanding of IT systems and effective communication.

    Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.

    To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

  • Category Analyst

    We are currently seeking to recruit an individual with 1-2 years’ work experience to join our Procurement Team as part of a strengthening strategy to meet the continuing global supply chain challenges. 

    The successful applicant will be expected to:

    • Display an aptitude for working with a variety of software tools (Kodiak and Provalido) used to monitor supplier relationships and spend (training to be provided)
    • Administrate tasks in TeamCenter and SAP arising from the NPI project portfolio
    • Maintain category master data and ensure updated spend, supplier and market analytics for fact-based negotiations
    • Provide supply market analytics to the UK Purchasing Division & Group, e.g. raw material, energy and labour cost indices
    • Evaluate marketplace intelligence, including pricing indices, exchange rates, interest rates and geopolitical factors
    • Identify changing business trends, marketplace conditions, raw material price trends, changes in the labour market and competitive information
    • Identify and analyse new market demand and supply developments, and identify opportunities for optimization and business benefit
    • Provide fit-for-purpose information regarding spend and market data for efficient and effective business operation, and provide insight for business decision taking
    • Maintain and provide easy access to contractual terms and conditions and monitor contract expiration dates
    • Collaborate with and support Category Managers & Senior Category Managers in collecting and analysing spend, supplier and internal requirement data for the strategic sourcing process, using standard tools and templates
    • Create all necessary Purchase Orders in a timely manner and within agreed departmental service levels
    • Engage with internal stake holders as appropriate
    • Demonstrate an ability and willingness to work as part of a team both within the Category and as part of the wider Purchasing organisation in a proactive and positive way.

    The successful applicant will have good prioritisation and time management skills, good oral and written communication skills and a thorough understanding of working procedures, standards, and values in the area.   They will be Quality and customer focussed and have a can-do approach, scoring well against our valued behaviours. Analytical and problem-solving skills will be essential as will knowledge and skill in the use of IT systems.

    Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment

    To apply email jobs@idealboilers.com with your CV and cover letter.

  • Senior Project Managers x 2

    This role is part of the Programme Management team responsible for the delivery of all product and business wide improvement projects and for the continuous improvement of products and processes. The job holders will be required to produce robust business cases and deliver projects to time, specification and cost without compromising on quality and liaise with both internal and external customers in a professional and effective manner.

    The job holder will be expected to:

    • Lead a team of up to 5 project managers, either for Low Carbon Solutions or Natural Gas solutions within Ideal.
    • Lead project managers and teams, planning and delivering in adherence with NPI and Company processes
    • Create and monitor programme wide budgets, business cases, risk registers, timeline and resource plans whilst ensuring efficient and effective delivery
    • Effectively manage programme wide risks, escalating with possible solutions and mitigation options
    • Contribute and adhere to continuous improvement, ensuring ongoing review and development of NPI and business processes
    • Drive project managers and teams to ensure that all team members fully understand their roles and responsibilities
    • Develop and maintain constructive relationships with business managers and colleagues
    • Lead by example, always exhibiting role model behaviours
    • Identify what training is required for all team members to aid in team development
    • Mentorship of all team members and creation of succession plans
    • Identify and challenge the critical path activities, creating scenarios to ensure the best possible outcome is achieved by the business
    • Manage key internal and external customer requirements / needs
    • Support the journey towards digital transformation of the Project Management Process
    • Team leadership skills, providing clear sense of direction for the team, displaying a ‘can-do’ attitude
    • Ability to manage own time effectively, whilst working under pressure and to strict deadlines
    • A good understanding of business strategy, recognising potential consequences of decisions and able to manage overall budget
    • Understand and apply different tools/methods of project management disciplines, especially problem-solving techniques. Be able to lead these activities to promote these tools within the business
    • Able to understand all project components and realistically assess the risks
    • Knowledge and understanding of engineering principles
    • Knowledge and understanding of forecasting and budget adherence across multiple projects
    • Able to build relationships outside the team at all levels of the organisation through effective communication
    • Able to build teams and maintain positive working relationships quickly as an effective team player and team leader

    Essential requirements include:

    A 2.1 degree (or higher) in any Business, Engineering of Science discipline would be beneficial for this role, as is experience in either a manufacturing or engineering environment an automotive background would also be considered. The successful job holders will need to have had project management experience and have been exposed to Lean manufacturing disciplines. A PRINCE2 (or equivalent) qualification is preferable as is knowledge of project management tools/software and sound IT skills.

    Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.

    To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

  • Project Manager

    Reporting to the Head of Business Systems, the successful applicants will be expected to plan, execute, and finalize projects according to strict deadlines and within budget. This includes defining the project’s objectives, acquiring resources, coordinating the efforts of team members and third-party contractors or consultants, and overseeing quality control throughout its life cycle to deliver projects according to plan.

    Key Accountabilities include:
    • Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
    • Challenge requirements to ensure cohesion and consistency.
    • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion; continually manage expectations with team members and other stakeholders.
    • Plan, schedule, and track project timelines, milestones, and deliverables using appropriate tools.
    • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
    • Define project success criteria and disseminate them to involved parties throughout the project life cycle.
    • Conduct project postmortems and create a recommendations report to identify successful and unsuccessful project elements.
    • Develop best practices and tools for project execution and management.
    • Estimate the resources and participants needed to achieve project goals and where required, negotiate with other department managers for the acquisition of required personnel from within the company.
    • Determine and assess need for additional staff and/or consultants and make the appropriate recruitments, if necessary, during project cycle.
    • Submit budget proposals and recommend changes where necessary.

    • Manage project development and delivery from beginning to end using appropriate project plans and associated communications documents.
    • Develop and deliver progress reports, proposals, requirements documentation, and presentations.
    • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
    • Delegate tasks and responsibilities to appropriate personnel; identify and resolve issues and conflicts within the project team.
    • Coach, mentor, motivate, and supervise project team members and contractors and influence them to take positive action and accountability for their assigned work.
    • Build, develop, and grow any business relationships vital to the success of the project.


    Essential requirements include:
    • Experience working independently and, in a team-oriented, collaborative environment is essential.
    • Can conform to shifting priorities, demands, project adjustments and timelines through analytical and problem-solving capabilities.
    • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
    • Persuasive, encouraging, and motivating; ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other functions.
    • Ability to defuse tension (where necessary); Ability to bring project to successful completion through political sensitivity.
    • Strong written and oral communication skills.
    • University degree or college diploma; Certifications such as ITIL, Prince2, Agile/CSP methodologies.
    • 4 years’ direct work experience in a project management capacity, including all aspects of process development and execution.
    • Strong familiarity with project management software advantageous eg. Monday.com; MSP; Jira; 

    Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment. 

    This vacancy is being managed for us by Emmerson Kitney. If you wish to be considered please forward your full CV to Sam Horton sam@emmersonkitney.co.uk

    To apply email sam@emmersonkitney.co.uk with your CV and cover letter.

  • Data Specialist

    The successful candidate will be expected to maintain a high level of credibility within the business user community, through demonstrating good understanding of IT systems, its data, and using effective communication. They will be required to maintain understanding & knowledge of relevant business processes & technologies and implement KPI’s that demonstrate role performance & success.

    The candidate will be expected to

    • Be responsible primarily for the integrity & management of Commercial data, ensuring the highest level of data accuracy is maintained, ensuring maximum benefit and return is delivered from our IT systems.
    • Engage with external partners to meet objectives and deliverables, as defined by Senior Management.
    • Work closely with functional data coordinators to ensure necessary changes to master data are implemented (eg. Product & Customer hierarchies, Customer Groups & Structures etc).
    • Support the integration efforts for merging data from different platforms.
    • Assist in the development of data management policies and procedures.
    • Support ETL routines to ensure a manageable ETL/data infrastructure for BI systems.
    • Work with project managers to ensure relevant data meets business requirements for project completion.
    • Troubleshoot technical & data issues across platforms.
    • Work with cross departmental teams to define metrics, guidelines, and strategies for effective use of data.

    Candidates should have the following:

    • A graduate or post graduate university degree in the field of computer science, mathematics, or statistics, and/or equivalent work experience.
    • A minimum of 2 years’ experience in Data Management techniques and tools.
    • Comfortable manipulating and analysing high volumes of data from varying sources.
    • Knowledge of applicable data privacy practices and laws.
    • Experience with tier-one applications & databases such as Oracle, MS SQL Server, SAP etc.
    • Understanding of data architectures, relational database structures, theories, principles, & practices.
    • Experience working in and supporting project teams.
    • Strong data management skills
    • Good customer-facing skills & communication skills
    • Proficient in O365 tools including analytics
    • Exceptional analytical, data & problem-solving abilities
    • Experience working in a team-oriented, collaborative environment

    The following are desirable:

    • Knowledge of data visualisation tools (such as Power/BI); ability to write SQL queries
    • Able to design & develop dashboarding solutions
    • SQL development experience
    • ERP knowledge beneficial; SAP & Salesforce will be advantageous
    • Data modelling & database design.
    • Experience of using data lakes and working with cloud analytical platforms (AWS/Azure/Google).



    To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

  • Production / Warehouse Operatives

    We are always looking for hard working, enthusiastic production operatives to join our team. We operate an annualised calendar, which means that you can expect to work either 4 or 5 days a week (Monday – Friday only) on a shift based system. Full training will be given and there are generous payrates available.

    •  Assembling Central Heating Boilers using component parts
    •  Working as part of a team
    • Contributing ideas to the team towards improvement
    • Contributing to Health and Safety within the team
    • Ensuring that housekeeping standards are always adhered to (5S)

    Candidates should have:

    • Previous experience within an assembly line (desirable)
    • Able to comprehend written English. (essential)
    • Able to commit to a working pattern that will include shift work (essential)   
    • Able to work as part of a team (essential)
    • Committed to achieving excellent levels of attendance and punctuality (essential)
    • Able to communicate well  (essential)
    • Demonstrable ability to follow procedures (desirable)
    • Committed to achieving the highest standards of quality (essential)

    A Forklift truck license would be particularly advantageous.

    To apply for this role please contact our retained agency, Quality Personnel on 01482 211600 or email enquiries@quality-personnel.com

    To apply email enquiries@quality-personnel.com with your CV and cover letter.

  • Customer Service Representative

    To be an ambassador for the Company dealing with a variety of customers’ calls that are made into the business. Promoting service excellence at all times, thereby supporting the continued business growth, using service as a differentiator.

    Job Responsibilities and Major Activities

    • Work within a team to manage inbound and outbound call centre activity
    • Capturing correct and concise information onto the computer system
    • To apply customer service skills to ensure that all customers receive an appropriate supportive service, whilst recognizing that at times some customers may be distressed.
    • To adhere to the call escalation procedure to ensure that the appropriate level of service is offered to customers
    • To confidently demonstrate a working knowledge of heating systems to enable telephone resolution to applicable situations, in order to minimize engineer call outs.
    • To correctly assign feedback calls via the customer survey portal in order to drive customer excellence.
    • Take ownership of the call and undertake the relevant tasks to complete the customer’s requirements fully

    Qualifications and Experience

    • Well practised customer service skills, preferably obtained in a call centre environment
    • Well proven communication skills 
    • Time Management 
    • Experience of using computer based systems 
    • Able to enter Data correctly and accurately 
    • Experienced team player 
    • Able to work on initiative 
    • Numerate and literate. 
    • To communicate with internal customers in order to drive customer service excellence. 
    • Able to work well under pressure 
    • NVQ 2 qualification in customer service is desirable.

    To apply for this position please forward your application, including your full CV, to enquiries@quality-personnel.com

    To apply email enquiries@quality-personnel.com with your CV and cover letter.

Leeds

  • Commercial Estimator

    To provide support to the Ideal Commercial external sales team (including Sales Agents) by providing them with customer estimates and other associated duties.  This will be an office based role and their will also be a requirement to support the Commercial Product Management team and the Commercial Brand Manager as required. This role will enable the successful candidate to gain a significant insight into the business which in turn could lead to excellent development and / or progression opportunities.

    Key Accountabilities:
    • Liaising with the Ideal Commercial Sales Team (including their agents) to provide bespoke quotations as required, to cover Commercial Boilers, Ancillaries and Engineer commissioning
    • Compile quotations by referencing product codes and utilising the SAP system
    • Applying technical and product knowledge in order to provide accurate information
    • Ensuring that information provided is accurate, comprehensive and timely
    • To respond professionally to all queries ensuring that customer’s needs are fully met
    • Building relationships with key stakeholders in order to improve efficiencies and communication
    • Supporting the Commercial Marketing Team as required with projects
    • Supporting the Product Marketing Team as required
    • In time, assist with the process for Product Specification


    Essential requirements include:
    • Excellent communication skills, both written and verbal
    • Numerate and literate
    • Ability to manage own time and to prioritise work
    • Able to work on own initiative 
    • Experience of using Excel and Word
    • Able to enter Data correctly and accurately
    • Able to communicate with internal customers in order to drive customer service excellence.   
    • Able to work well under pressure
    • Excellent interpersonal skills
    • Able to recognise problems and recommend solutions

    Experience in an estimator role or knowledge of the plumbing/heating sector would be a distinct advantage.

    Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment

    To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

OX, SO/PO and East London E / SE

  • Diagnostic Service Engineers

    Department:             Customer Service

    As part of Ideal’s ongoing strategy to provide a Best in Class level of Customer Service we are looking to further increase the level of Service Engineers nationally,  ensuring we continue to have a support platform that provides a consistent level of service delivery to all our customers, which is a key differentiator within the market. 

    We are looking to recruit Qualified Engineers in the following  postcode areas: OX, SO/PO and East London E / SE 

    Applications are welcomed from time served Engineers who have attained NVQ Level III status, Gas Safe registered with current ACS qualifications for gas fired boilers, both Domestic and Commercially qualified applicants will be considered.

    Candidates should be:

    • Enthusiastic and committed
    • Able to display an excellent work ethic
    • Positive, flexible and adaptable with a ‘can do’ attitude
    • Ambassadors for the Ideal Brand
    • Aware of the importance of Health and Safety
    • Experienced with heating systems and controls
    • Well organised and able to work accurately and efficiently
    • Familiar with hand held technology
    • Holders of a full Driving Licence

    Candidates should reside on patch or be prepared to relocate at own expense.
    Applicants should display behaviours in line with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.

    To apply email jobs@idealboilers.com with your CV and cover letter.

    To apply email jobs@idealboilers.com with your CV and cover letter.

100 years of innovation

Ideal Boilers was established in 1906 and we are proud of our 100 years of experience in heating and engineering innovation and in 2015 we became part of the Groupe Atlantic UK & ROI division. We have grown considerably since 1906 and in 2017 we produced over 400,000 boilers from our Hull manufacturing site. We take great pride in the products we produce, with a variety of our ranges winning awards over the years.

OUR CULTURE

Ideal Boilers as a business strives to achieve the below values. These values should feed into every aspect of our business culture, as they make up part of our ideology

  • Learning

    Learning

    We respond to change quicker than our competitors; we are adept at transforming our capabilities.

  • Badge Innovation

    Innovation

    We lead rather than follow and are committed to driving business value by doing things differently.

  • Disciplined Approach

    Diligence

    We maintain a highly diligent approach to underpin our drive for excellence and innovation.

  • Integrity

    Integrity

    We will uphold the highest standards and remain resolute in representing our business well at all times by communicating openly and delivering promises.

  • Excellence

    Excellence

    We want to be recognized for delivering best in class products and service, and provide an outstanding experience for all our customers.

We believe in our Ideal family

We enhance many statutory benefits including holiday entitlement, maternity and paternity pay. We also reward our longest serving employees with additional annual leave and gifts when they reach milestone anniversary years.

  • Badge Pension

    Pension

    We offer a competitive company pension scheme for all our employees at Ideal. 

  • Badge Local Discount

    Local Discounts

    We offer a range of discounts with companies in the Hull area including retailers & builders' merchants.

  • Badge Staff Sales

    Staff Sales

    All employees can enjoy staff discount on our products as well as others in our Group.

  • Badge Enhanced Benefits

    Employee Development

    We believe in investing in our people and have our own training programme Ignite which offers personalised development planning.

  • Badge Health Cover

    Healthcare Cover

    We operate a ‘cash back’ scheme through BHSF which can help towards the cost of a wide variety of medical and health treatments.