Careers | Available Job Positions & Vacancies

Open positions

Hull

Design Engineer
Design Engineers carry out activities within NPI and ECP projects. The job holder will be required to participate in all related engineering/technical activity in delivery of the project programme and development of the competence centre within R&D. Engineers are responsible for delivering all activity meaningfully, using their expertise and knowledge and striving for a best in class approach at all times.

The job holder will be expected to:

Lead design aspects of R&D projects
Provide design leadership/responsibility for R&D projects
Help define the Product Specification
Provide solutions to design problems
Responsible for the completion of design work on given R&D projects
Support the Project Manager
Liaise closely with suppliers and cross-functional team members

Ensure that design conforms to specified product performance and cost
Look for improvement opportunities in current working practices
Proactive with the ability to work on their own initiative

Responsible for the timely release of all design data, including: General arrangement layouts,

Detail drawings, Spares data, Implementation of FMEA generated output and Certification drawings

Responsible for the quality of released data
Material choice, tolerance etc.
Ensure suitability of design for manufacture & assembly DFM/DFA

Essential requirements include:

Excellent communication skills: both written and verbal

Logically minded with the ability to analyse and evaluate information quickly and accurately
Skilled problem solver with the ability to take the wider view
Able to perform well whilst working under pressure and to strict deadlines
Outgoing and confident personality with the skills to build and maintain positive working relationships quickly
Solid and reliable team player
Ability to pay attention to detail at all times
Well organised with time management and prioritisation skills
Comfortable with decision making
Flexible and robust with a ‘can-do’ attitude

Applicants should have a HNC/Degree in an Engineering Discipline and knowledge of 3D CAD design (preferably Siemens NX) along with an understanding of full product generation from concept through to product implementation. They should have experience of design for a range of manufacturing techniques.

Applicants should demonstrate behaviours in line with our values of Excellence, Learning, Innovation and Disciplined Approach.

To apply for this position please advise your line manager in the first instance and then forward your application, including your full CV, to [email protected]

Friends and family are welcome to apply.

External candidates should read our privacy notice idealheating.com/job-applicant-privacy-policy and confirm that they have read this on their covering letter. We are an Equal Opportunities and Age Positive Employer.
To apply email [email protected] with your CV and cover letter.
Heating Systems Designer
Reporting to the Design Service Manager the successful applicant will be required to create central heating designs for new build housing using Cymap and AutoCAD design software. They will be expected to work within promised timescales using agreed design principles.

Key Accountabilities include:

To work within a team in order to satisfy customer requirements
To capture correct and concise information on the drawing system
To apply customer services skills to ensure that all customers receive an appropriate supportive service
To ensure that the designs produced are compliant with internal standards and legislative requirements
To effectively manage revisions to designs as required
To provide technical design information to internal and external customers
To take ownership of design requests from inception to completion.

Essential requirements include:

Well-practised customer service skills
Well proven communication skills
Knowledge of central heating design and design principles
Time management
Experience of using computer-based drawing systems
Able to interpret and enter data correctly and accurately
Experienced team player
Able to work on own initiative
Numerate and literate
Able to work consistently to timescales
A relevant recognised qualification to degree level or equivalent would be a distinct advantage as would experience of using Revit.

Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.
To apply email [email protected] with your CV and cover letter.
Development Engineer
Reporting to the Development Manager, the successful job holder will be responsible for working on NPI and engineering change programmes.

The job holder will be expected to:

Maintain a sound theoretical approach to technology and demonstrate practical application of engineering knowledge in planning and specifying activities and problem solving/solution evaluation.
Promote innovation and advancement in technology and participate in specified research, design, and development.
Complete activities in full, to time and cost to meet the requirements of the programme.
Contribute to continuous improvement, ensuring ongoing review of technology, processes, and outcomes.
Collaborate with third party expertise / contracts as required to meet NPI and CIP programmes.
Be responsible for ongoing continuous professional development of own competencies and highlight skills and support for development of engineering competencies, to meet programme requirements and support effective and efficient resource deployment.
Communicate information and knowledge to support effective decision making.
Develop and maintain constructive relationships with colleagues.
Undertake supplier liaison against the requirements of the vendor management process.
Build understanding of customers and markets and work with others to improve customer service.

Essential requirements include:

Awareness of effective planning and implementation of design and development activity.
Strong analytical and critical reasoning skills, and implementation of solutions.
Team player with excellent communication and networking skills with strong drive and self-motivation.
Plumbing and engineering skills to enable construction and operation of a simple gas appliance test rig against specific requirements.
Knowledge of the principles of combustion in gas fired appliances.
Knowledge of the principles of refrigeration cycles (thermodynamic heat pump cycles).
Ability to balance competing priorities and drive issues to completion.
Awareness of markets and customers.
Flexible and robust with a ‘can do’ attitude
Comfortable with decision making
Able to perform well whilst working under pressure and to strict deadlines
Logically minded with the ability to analyse and evaluate information quickly and accurately

Applicants should have an HNC/Degree in an Engineering related discipline and the knowledge and understanding of engineering principles in relevant technology and competence centre fields to fulfil the requirement of the role. They should have a strong background in product development and / or continuous improvement in a technical/engineering discipline. Sound IT skills are a pre-requisite.

Knowledge of refrigeration systems is a desirable, as is the knowledge and understanding of regulations and standards related to gas appliances and general awareness of regulations and standards in all areas.

Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment. This vacancy is being managed for us by Emmerson Kitney. If you wish to be considered please forward your full CV to Joe Makin [email protected]
To apply email [email protected] with your CV and cover letter.
Production / Warehouse Operatives
We are always looking for hard working, enthusiastic production operatives to join our team. We operate an annualised calendar, which means that you can expect to work either 4 or 5 days a week (Monday – Friday only) on a shift based system. Full training will be given and there are generous payrates available.

Assembling Central Heating Boilers using component parts
Working as part of a team
Contributing ideas to the team towards improvement
Contributing to Health and Safety within the team
Ensuring that housekeeping standards are always adhered to (5S)

Candidates should have:

Previous experience within an assembly line (desirable)
Able to comprehend written English. (essential)
Able to commit to a working pattern that will include shift work (essential)
Able to work as part of a team (essential)
Committed to achieving excellent levels of attendance and punctuality (essential)
Able to communicate well (essential)
Demonstrable ability to follow procedures (desirable)
Committed to achieving the highest standards of quality (essential)

A Forklift truck license would be particularly advantageous.

To apply for this role please contact our retained agency, Quality Personnel on 01482 211600 or email [email protected]
To apply email [email protected] with your CV and cover letter.
Customer Service Representative
To be an ambassador for the Company dealing with a variety of customers’ calls that are made into the business. Promoting service excellence at all times, thereby supporting the continued business growth, using service as a differentiator.

Job Responsibilities and Major Activities

Work within a team to manage inbound and outbound call centre activity
Capturing correct and concise information onto the computer system
To apply customer service skills to ensure that all customers receive an appropriate supportive service, whilst recognizing that at times some customers may be distressed.
To adhere to the call escalation procedure to ensure that the appropriate level of service is offered to customers
To confidently demonstrate a working knowledge of heating systems to enable telephone resolution to applicable situations, in order to minimize engineer call outs.
To correctly assign feedback calls via the customer survey portal in order to drive customer excellence.
Take ownership of the call and undertake the relevant tasks to complete the customer’s requirements fully

Qualifications and Experience

Well practised customer service skills, preferably obtained in a call centre environment
Well proven communication skills
Time Management
Experience of using computer based systems
Able to enter Data correctly and accurately
Experienced team player
Able to work on initiative
Numerate and literate.
To communicate with internal customers in order to drive customer service excellence.
Able to work well under pressure
NVQ 2 qualification in customer service is desirable.

To apply for this position please forward your application, including your full CV, to [email protected]
To apply email [email protected] with your CV and cover letter.

South UK

KAE - Social Housing South
The successful candidate will be expected To develop and maintain a reciprocal relationship between customers (Local Authority, Housing Associations, Property Development, contractors and facilities management companies) and Ideal achieving sales and profit growth targets through the pro- active establishment and development of customer accounts

Key Accountabilities::

Promotion of Ideal, positioning the business as a professional and reliable brand of
Manage assigned accounts on a daily basis and maintain regular contact
Customer relationship management
Execution of marketing and sales strategies using specific and focussed promotional campaigns and incentives
Identify opportunities to increase business with existing clients, both regional Developers and Installers where an open specification can be influenced.
Achievement of business sales/profit targets
Prepare and implement Business/Account plans
Proactive establishment of customers
Segmentation and selection of key customer accounts by attractiveness
Development of sales "Pull" by means of gaining specification
Contract tracking and information management
Ownership of Account relationship development
To sell product and service packages
Time/Workload management
To gather information/market intelligence and feedback to business
Order capture

Essential requirements include:

Experience of either high monetary value long term relationship sale, or regular and consistent sale volumes.
Experience of building regulations specification sales is desirable.
Ability to understand and explain basic technical functions of heating equipment.
Strong person to person communication skills with the ability to communicate effectively with others.
Confident and outgoing personality, vital in developing relationships.
Ability to adapt approach to reflect customer type.
Positive approach to all tasks as well as using own initiative.
Ability to make the customer feel valued, taking ownership for resolving customer issues and responding promptly to customers.
Able to adapt language and communication style appropriately to build effective relationships, particularly with technically qualified installers. Feels confident challenging the opinions of others (where appropriate).
Ability to support customers out of normal working hours with occasional weekend in line with customer demands. and occasionally at weekends, when the demand arises, vital to representing the company and in relationship development
SAP knowledge and an understanding of heating products required to meet new building energy efficiency standards (iASHP, HIU’s) would be a distinct advantage.

Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.
To apply email [email protected] with your CV and cover letter.

Click here to read our Job Applicant Privacy Notice

100 years of innovation

OUR CULTURE

Ideal Boilers as a business strives to achieve the below values. These values should feed into every aspect of our business culture, as they make up part of our ideology

Learning

We respond to change quicker than our competitors; we are adept at transforming our capabilities.
Innovation

We lead rather than follow and are committed to driving business value by doing things differently.
Diligence

We maintain a highly diligent approach to underpin our drive for excellence and innovation.
Integrity

We will uphold the highest standards and remain resolute in representing our business well at all times by communicating openly and delivering promises.
Excellence

We want to be recognized for delivering best in class products and service, and provide an outstanding experience for all our customers.

We believe in our Ideal family

We enhance many statutory benefits including holiday entitlement, maternity and paternity pay. We also reward our longest serving employees with additional annual leave and gifts when they reach milestone anniversary years.

Pension

We offer a competitive company pension scheme for all our employees at Ideal.
Local Discounts

We offer a range of discounts with companies in the Hull area including retailers & builders' merchants.
Staff Sales

All employees can enjoy staff discount on our products as well as others in our Group.
Employee Development

We believe in investing in our people and have our own training programme Ignite which offers personalised development planning.
Healthcare Cover

We operate a ‘cash back’ scheme through BHSF which can help towards the cost of a wide variety of medical and health treatments.

IDEAL HEATING CAREERS

Hull

South UK

Learning

Innovation

Diligence

Integrity

Excellence

Pension

Local Discounts

Staff Sales

Employee Development

Healthcare Cover