Open positions

Hull

  • IOT Development Engineer

    We are looking for an enthusiastic person to join our IoT (Internet of Things) team and undertake a role as IoT development engineer . The work is varied, and the successful candidate will gain exposure to a variety of projects with diverse responsibilities. Don’t worry if you’ve no experience in IoT in particular, we’re interested in the person and will consider backgrounds in related areas such as Product Development/Design and Design  Engineering. We are looking for someone who shares our values, passion and collaborative approach to join the team. Active projects for the IoT team include the HALO smart thermostat, LINK connected boiler and heat pump device and connected HALO Air Heat Pump connected thermostat.

    The role will involve:

    • Product development from concept to production.
    • System design and specifications
    • User interface design and testing
    • Creating test plans 
    • Testing and validating product throughout the product development and after launch 
    • Customer field trial management and troubleshooting
    • Hardware and software bug reporting
    • Full system validation and testing
    • Communication of information and knowledge and effective decision making.
    • Build understanding of customers and markets and work with others to improve customer service
    • Work close with product management to fully understand the product/customer needs 

    The candidate will have:

    • Degree in Engineering, Design or related discipline 
    • Excellent communication skills: both written and verbal
    • Strong interest in product development and gadgets 
    • A high level of intelligence with the capability to digest information rapidly
    • Skilled problem solving abilities and able to see the wider view
    • Able to perform well whilst working under pressure and to strict deadlines
    • An outgoing and confident personality with the skills to build and maintain positive working relationships quickly
    • The ability to communicate appropriately and effectively with colleagues from all levels within the business
    • Solid and reliable team playing skills
    • Good organisation, time management and prioritisation skills
    • The ability to pay attention to detail at all times
    • A logical mind with the ability to analyse and evaluate information quickly and accurately
    • The ability to ask questions in order to determine correct information
    • A comfortable attitude towards decision making
    • A flexible and robust with a ‘can-do’ attitude
    • Very strong Microsoft Office skills
    • Strong IT Skills (Desired skills include app development, web development, experience with coding languages like Python, C# etc)

    Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.  

    To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

  • Technical Author

    We are currently seeking to recruit a Technical Author, who will be part of the team that writes and revises Technical Instructions across our wide portfolio. The successful candidate will be required to gather and write clear and concise instructions for an improved product installation experience. 

    The successful candidate will:

    • Write and revise technical instructions across our wide portfolio.
    • Help ensure consistency across our documentation
    • Translate engineering terminology to promote customer understanding
    • Test the written materials with both internal and external customers.
    • Have the ability to express instructions clearly and briefly in simple language.
    • Be able to ensure that Engineering terminology is translated in order to promote customer understanding.
    • Test the written material with users and other departments

    Essential requirements:

    • Previous experience in a similar role
    • Engineering experience
    • Simplified Technical English conversant.
    • Excellent written English
    • Good Command of grammar and vocabulary
    • Verbal Consistency
    • Awareness of Adobe Software advantageous but not essential (in-design / illustrator/acrobat)
    • Excellent communication skills to effectively gather information from internal stakeholders.
    • Ability to deliver to tight deadlines.
    • Willingness, ability to self-learn and quickly adapt to new requirements or changes.
    • Ability to work independently with limited oversight and to work as part of a team.

    Gas/Central Heating knowledge would be advantageous, as would translation experience. It would be highly advantageous to have an awareness of Adobe Software (In-design/illustrator/acrobat)

    Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.

    To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

  • Training Administration Team Manager

    Our Expert Academy provides technical training for our employees and customers. Training is delivered in locations across the UK in a variety of formats.  Due to expansion, we now wish to recruit a Team Manager to oversee our Training Administration Team. Reporting to the Training Director you will be responsible for the team who controls the end-to-end scheduling and booking processes for all training activity. You will need to be an effective delegator with the ability to multitask. You should also be a self-led problem-solver with strong project management, planning, and scheduling skills. Your goal will be to ensure that our training programs run smoothly to deliver high-calibre customer experiences.  

    Primary duties will include:

    Overseeing all administrative activity within the Technical Training function.

    • Act as a point of contact for participants and vendors
    • Implement and manage end-to-end client booking process and experiences
    • Manage a national team schedule so people and facilities can be allocated to maximum effectiveness
    • Mid term scheduling activity
    • Prepare and disseminate training information and material
    • Manage accounts and invoices
    • Submit reports on training activities and results
    • Implement quality systems to ensure accuracy of training records
    • Management and quality assurance of qualification management systems
    • Identify and recommend improvements in all aspects of administration

    Essential requirements include:

    • Good interpersonal skills with a can-do, collaborative approach.
    • A positive approach to teamwork 
    • Proven experience as a training administrator or similar role
    • Experience in scheduling for teams and facilities
    • Proficient in MS Office
    • Excellent organisation skills and experience in basic project management 
    • Outstanding communication skills

    The following are desirable:

    • Experience in training Learning Management or Learning experience systems – or demonstratable evidence of having to learn new software systems to implement alongside business processes
    • Experience of working within a training or planning function

    A UK driving licence is desirable but not essential. There will be minimal UK travel required to support projects or receive training.

    Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment. 

    To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

  • Technical Training Manager

    The Technical Training Department continue to invest in technology, equipment, and expertise to set us apart from any competition. The successful job holder will not only be an ambassador for our existing products but will also be at the forefront of the new products and technologies that form our future roadmap.

    Duties will include:

    • Delivering technical training to our customers and employees. This will be a mix of virtual training sessions (delivered online) and face-to-face training in our Centre of Excellence sites, partner sites or customer premises. 
    • Delivery and assessment of industry accredited programmes such as ACS and Unvented Hot Water.
    • Designing training programmes, which will give the individual the opportunity to exercise their own creativity to drive excellence in training outcomes. 
    • Managing your own time and workload which, as part of a national team will include keeping all your stakeholders updated on progress and contributing to the team success. 
    • Contributing to the performance and reputation of our training function.

    Essential requirements include:

    • NVQ 3/City and Guilds/Equivalent industry qualifications
    • Domestic and Commercial ACS Core units 
    • Unvented HWSS (G3)
    • Computer literacy within common office programmes (PowerPoint, Excel and Word)
    • Excellent communication and organisational skills.

    The following are desirable: (but training and support would be offered to attain these qualifications)

    • Heat pump qualification/experience 
    • Commercial qualifications / experience 
    • TAQA/A1 Assessor Award or equivalent
    • TAQA/V1 Internal Verifier Award or Equivalent 
    • A Training / Learning and Development qualification such as C&G 7300, 6318 or equivalent – and/or previous experience of successfully working within a vocational learning environment

    Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.

    To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

  • Manufacturing Technician

    The successful candidate will be responsible for improving and supporting manufacturing processes across the business to aid the Equipment Team within the Industrial Engineering department to deliver the introduction of new technologies and product lines.  

    Activities undertaken by the job holder are aligned to company objectives, specifically to create a manufacturing centre of excellence incorporating leading edge processes to assure competitive advantage.   

    The job holder will be expected to:

    • Work collaboratively as part of a cross functional team to aid in delivering projects and providing technical support to Operations function. 
    • Use statistical data and information to drive forward continuous improvement  
    • Actively pursue opportunities for training in specialist plant and equipment
    • To understand the current development in new technologies and their potential application to the business
    • Work closely with Operations, Quality and R&D to ensure processes are kept within specification 
    • Develop solid working relationships across all functions to promote knowledge sharing 
    • Support the formal investment proposals for purchase of equipment and modifications to existing processes/equipment 
    • Use a methodical approach to problem solving and solution evaluation to support project plans. For example, using tools such as Process Failure Mode and Effect Analysis (PFMEA), Root Cause Analysis (Ishikawa)
    • Ensure all plant is sustained to the highest standards and that value is extracted from all investments

    Candidates should have the following:

      1. Minimum qualification of HNC required 
      2. Skills and Knowledge in the following areas: 
        1. Manufacturing 
        2. Steel products processing  
        3. Project Management skills, 
        4. Health and Safety knowledge including understanding of regulations and standards,
        5. Analytical and problem-solving skills 
        6. Able to demonstrate a positive attitude and personal responsibility for driving change 
        7. Effective communicator and team player

        Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment

        To apply email jobs@groupe-atlantic.co.uk with your CV and cover letter.

      3. Project Manager

        The role is part of the team responsible for the delivery of all new products to the business, and for the continuous improvement of products, processes and people. Activities are against the requirements of the New Product Introduction (NPI) and the Continuous Improvement (CIP) processes, the company operating procedures, and European and UK regulatory standards. The job holder is required to produce robust business cases and deliver projects to time, to specification and to cost, without compromising on quality. The successful job holder will be expected to liaise with both internal and external customers in a professional and effective manner.

        Required competencies:

        • Excellent communication skills: both written and verbal
        • Highly intelligent with the capability to digest information rapidly
        • An understanding of basic project management disciplines including the importance of following the critical path
        • Skilled problem solver with the ability to take the wider view
        • Able to perform well whilst working under pressure and to strict deadlines
        • Outgoing and confident personality with the skills to build and maintain positive working relationships quickly
        • Ability to communicate appropriately and effectively with colleagues from all levels within the business
        • Solid and reliable team player
        • The proven capability to run meetings and manage cross-functional teams effectively and efficiently
        • Well organised with time management and prioritisation skills
        • Ability to pay attention to detail at all times
        • Logically minded with the ability to analyse and evaluate information quickly and accurately
        • Ability to ask questions in order to determine correct information
        • Comfortable with decision making 
        • Flexible and robust with a ‘can-do’ attitude

        Candidates should hold a  degree in either Engineering, Science or French Language. they should have at least two years experience in a manufacturing environment.   Experience of Six Sigma, SAP and Monday.com would be desirable. 


         

        To apply email jobs@idealboilers.com with your CV and cover letter.

      4. Heating Systems Designer

        Reporting to the Design Service Manager the successful applicant will be required to create central heating designs for new build housing using Cymap and AutoCAD design software.  They will be expected to work within promised timescales using agreed design principles.

        Key Accountabilities include:

        • To work within a team in order to satisfy customer requirements
        • To capture correct and concise information on the drawing system
        • To apply customer services skills to ensure that all customers receive an appropriate supportive service
        • To ensure that the designs produced are compliant with internal standards and legislative requirements
        • To effectively manage revisions to designs as required
        • To provide technical design information to internal and external customers
        • To take ownership of design requests from inception to completion.

        Essential requirements include:

        • Well-practised customer service skills
        • Well proven communication skills
        • Knowledge of central heating design and design principles
        • Time management
        • Experience of using computer-based drawing systems
        • Able to interpret and enter data correctly and accurately
        • Experienced team player
        • Able to work on own initiative
        • Numerate and literate
        • Able to work consistently to timescales
        • A relevant recognised qualification to degree level or equivalent would be a distinct advantage as would experience of using Revit.

        Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.

        To apply email jobs@idealboilers.com with your CV and cover letter.

      5. Commercial Platform Analyst

        The successful applicant will manage Commercial systems platforms for business units providing internal and external service support. They will also be expected to develop, implement and maintain relevant Commercial usage policies.

        Key Accountabilities :

        • Collaborate with other Platform managers, Product managers/specialists and Business leads to prepare development plans based on business goals, strategic alignment, and input from stakeholders.
        • Develop and implement plans for integrating with SAP & Salesforce, intranets, portals, and websites.
        • Provide a cohesive link between the IT & Business functions that use Commercial Platforms.
        • Lead development projects; engage with external partners as required to meet agreed objectives.
        • Ensure maximum benefit is delivered from Commercial applications by ensuring business users are highly capable.
        • Provide on-going presentations, training & knowledge transfer to the business.
        • Maintaining a good understanding of the organization’s goals and objectives.
        • Control and prioritising demand to Business needs.
        • Effective communication to relevant Business Users across the change cycle.
        • Maintain a high level of credibility within the business user community at all levels, through demonstrating good understanding of IT systems and effective communication.
        • Maintain understanding and knowledge of relevant business processes and technologies.
        • Continuously seek for opportunities to improve Business relationships.
        • Identifying any problems with the current business model and designing solutions.

        Essential requirements include:

        • A minimum of two years’ experience in a Commercial IT arena with proficient knowledge in Commercial IT platforms 
        • Demonstrable experience of successfully managing IT change programmes
        • Knowledge of Salesforce Platforms will be advantageous but not essential
        • Experience in gathering, analysing, and meeting business requirements.
        • Efficient in MS-Office
        • Experience working in a team-oriented, collaborative environment
        • Excellent written, oral, and interpersonal communication skills
        • Highly self-motivated and directed, with keen attention to detail.

        It would be desirable to have previous experience with a CRM ‘type’ Systems (SAP, Salesforce, Dynamics…), experience working within a Sales & Marketing environment and an understanding of basic project management principles

        Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment. 

        To apply email jobs@idealboilers.com with your CV and cover letter.

      6. External Affairs and Policy Manager

        Reporting to the Head of Product Management – Domestic – this role will be key in interpreting relevant updates in policy and regulation in order to effectively communicate this information to key stakeholders within the business.

        Role and Responsibilities

        • Monitoring for relevant updates in policy and regulation
        • Interpreting relevant updates in policy and regulation 
        • Maintenance of policy roadmap
        • Regular attendance at industry body meetings 
        • Coordination and consolidation of information from industry bodies
        • Preparation and submission of responses to Government and Industry consultations in collaboration with the relevant stakeholders within GAUK
        • Assisting in, and coordination, the development of GAUK positioning papers in relation to relevant policy
        • Communication of policy developments and impacts within GAUK and, where relevant, to customers 
        • Maintain a sound knowledge of relevant technology 

        Knowledge and skills 

        • Educated to degree level, first class or 2:1, in a relevant subject.
        • Knowledge in Energy efficiency, heat and building policy.
        • Knowledge of government processes and public affairs.
        • Able to develop objective and evidence-based positions on policy.
        • Excellent organisational skills, with the ability to prioritise and meet tight deadlines.
        • Exceptional communication and presentation skills 
        • Be able to translate complex technical and policy issues into easy to understand information
        • Be a self starter with the ability to work with minimum supervision
        • Ability to prioritise tasks and manage own time. 
        • Good influencing skills with a confident approach

        Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment. 

         

        To apply email samhancock@aquilo-recruitment.co.uk with your CV and cover letter.

      7. Development Engineer

        Reporting to the Development Manager, the successful job holder will be responsible for working on NPI and engineering change programmes.

        The job holder will be expected to:

        • Maintain a sound theoretical approach to technology and demonstrate practical application of engineering knowledge in planning and specifying activities and problem solving/solution evaluation.
        • Promote innovation and advancement in technology and participate in specified research, design, and development.
        • Complete activities in full, to time and cost to meet the requirements of the programme.
        • Contribute to continuous improvement, ensuring ongoing review of technology, processes, and outcomes.
        • Collaborate with third party expertise / contracts as required to meet NPI and CIP programmes.
        • Be responsible for ongoing continuous professional development of own competencies and highlight skills and support for development of engineering competencies, to meet programme requirements and support effective and efficient resource deployment.
        • Communicate information and knowledge to support effective decision making.
        • Develop and maintain constructive relationships with colleagues.
        • Undertake supplier liaison against the requirements of the vendor management process.
        • Build understanding of customers and markets and work with others to improve customer service.

        Essential requirements include:

        • Awareness of effective planning and implementation of design and development activity.
        • Strong analytical and critical reasoning skills, and implementation of solutions.
        • Team player with excellent communication and networking skills with strong drive and self-motivation.
        • Plumbing and engineering skills to enable construction and operation of a simple gas appliance test rig against specific requirements.
        • Knowledge of the principles of combustion in gas fired appliances.
        • Knowledge of the principles of refrigeration cycles (thermodynamic heat pump cycles).
        • Ability to balance competing priorities and drive issues to completion.
        • Awareness of markets and customers.
        • Flexible and robust with a ‘can do’ attitude
        • Comfortable with decision making
        • Able to perform well whilst working under pressure and to strict deadlines
        • Logically minded with the ability to analyse and evaluate information quickly and accurately

         

        Applicants should have an HNC/Degree in an Engineering related discipline and the knowledge and understanding of engineering principles in relevant technology and competence centre fields to fulfil the requirement of the role. They should have a strong background in product development and / or continuous improvement in a technical/engineering discipline. Sound IT skills are a pre-requisite. 

        Knowledge of refrigeration systems is a desirable, as is the knowledge and understanding of regulations and standards related to gas appliances and general awareness of regulations and standards in all areas.


        Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment. This vacancy is being managed for us by Emmerson Kitney. If you wish to be considered please forward your full CV to Joe Makin joe@emmersonkitney.co.uk

        To apply email joe@emmersonkitney.co.uk with your CV and cover letter.

      8. Production / Warehouse Operatives

        We are always looking for hard working, enthusiastic production operatives to join our team. We operate an annualised calendar, which means that you can expect to work either 4 or 5 days a week (Monday – Friday only) on a shift based system. Full training will be given and there are generous payrates available.

        •  Assembling Central Heating Boilers using component parts
        •  Working as part of a team
        • Contributing ideas to the team towards improvement
        • Contributing to Health and Safety within the team
        • Ensuring that housekeeping standards are always adhered to (5S)

        Candidates should have:

        • Previous experience within an assembly line (desirable)
        • Able to comprehend written English. (essential)
        • Able to commit to a working pattern that will include shift work (essential)   
        • Able to work as part of a team (essential)
        • Committed to achieving excellent levels of attendance and punctuality (essential)
        • Able to communicate well  (essential)
        • Demonstrable ability to follow procedures (desirable)
        • Committed to achieving the highest standards of quality (essential)

        A Forklift truck license would be particularly advantageous.

        To apply for this role please contact our retained agency, Quality Personnel on 01482 211600 or email enquiries@quality-personnel.com

        To apply email enquiries@quality-personnel.com with your CV and cover letter.

      9. Customer Service Representative

        To be an ambassador for the Company dealing with a variety of customers’ calls that are made into the business. Promoting service excellence at all times, thereby supporting the continued business growth, using service as a differentiator.

        Job Responsibilities and Major Activities

        • Work within a team to manage inbound and outbound call centre activity
        • Capturing correct and concise information onto the computer system
        • To apply customer service skills to ensure that all customers receive an appropriate supportive service, whilst recognizing that at times some customers may be distressed.
        • To adhere to the call escalation procedure to ensure that the appropriate level of service is offered to customers
        • To confidently demonstrate a working knowledge of heating systems to enable telephone resolution to applicable situations, in order to minimize engineer call outs.
        • To correctly assign feedback calls via the customer survey portal in order to drive customer excellence.
        • Take ownership of the call and undertake the relevant tasks to complete the customer’s requirements fully

        Qualifications and Experience

        • Well practised customer service skills, preferably obtained in a call centre environment
        • Well proven communication skills 
        • Time Management 
        • Experience of using computer based systems 
        • Able to enter Data correctly and accurately 
        • Experienced team player 
        • Able to work on initiative 
        • Numerate and literate. 
        • To communicate with internal customers in order to drive customer service excellence. 
        • Able to work well under pressure 
        • NVQ 2 qualification in customer service is desirable.

        To apply for this position please forward your application, including your full CV, to enquiries@quality-personnel.com

        To apply email enquiries@quality-personnel.com with your CV and cover letter.

      OX, SO/PO and East London E / SE

      • Diagnostic Service Engineers

        Department:             Customer Service

        As part of Ideal’s ongoing strategy to provide a Best in Class level of Customer Service we are looking to further increase the level of Service Engineers nationally,  ensuring we continue to have a support platform that provides a consistent level of service delivery to all our customers, which is a key differentiator within the market. 

        We are looking to recruit Qualified Engineers in the following  postcode areas: OX, SO/PO and East London E / SE 

        Applications are welcomed from time served Engineers who have attained NVQ Level III status, Gas Safe registered with current ACS qualifications for gas fired boilers, both Domestic and Commercially qualified applicants will be considered.

        Candidates should be:

        • Enthusiastic and committed
        • Able to display an excellent work ethic
        • Positive, flexible and adaptable with a ‘can do’ attitude
        • Ambassadors for the Ideal Brand
        • Aware of the importance of Health and Safety
        • Experienced with heating systems and controls
        • Well organised and able to work accurately and efficiently
        • Familiar with hand held technology
        • Holders of a full Driving Licence

        Candidates should reside on patch or be prepared to relocate at own expense.
        Applicants should display behaviours in line with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.

        To apply email jobs@idealboilers.com with your CV and cover letter.

        To apply email jobs@idealboilers.com with your CV and cover letter.

      100 years of innovation

      Ideal Boilers was established in 1906 and we are proud of our 100 years of experience in heating and engineering innovation and in 2015 we became part of the Groupe Atlantic UK & ROI division. We have grown considerably since 1906 and in 2017 we produced over 400,000 boilers from our Hull manufacturing site. We take great pride in the products we produce, with a variety of our ranges winning awards over the years.

      OUR CULTURE

      Ideal Boilers as a business strives to achieve the below values. These values should feed into every aspect of our business culture, as they make up part of our ideology

      • Learning

        Learning

        We respond to change quicker than our competitors; we are adept at transforming our capabilities.

      • Badge Innovation

        Innovation

        We lead rather than follow and are committed to driving business value by doing things differently.

      • Disciplined Approach

        Diligence

        We maintain a highly diligent approach to underpin our drive for excellence and innovation.

      • Integrity

        Integrity

        We will uphold the highest standards and remain resolute in representing our business well at all times by communicating openly and delivering promises.

      • Excellence

        Excellence

        We want to be recognized for delivering best in class products and service, and provide an outstanding experience for all our customers.

      We believe in our Ideal family

      We enhance many statutory benefits including holiday entitlement, maternity and paternity pay. We also reward our longest serving employees with additional annual leave and gifts when they reach milestone anniversary years.

      • Badge Pension

        Pension

        We offer a competitive company pension scheme for all our employees at Ideal. 

      • Badge Local Discount

        Local Discounts

        We offer a range of discounts with companies in the Hull area including retailers & builders' merchants.

      • Badge Staff Sales

        Staff Sales

        All employees can enjoy staff discount on our products as well as others in our Group.

      • Badge Enhanced Benefits

        Employee Development

        We believe in investing in our people and have our own training programme Ignite which offers personalised development planning.

      • Badge Health Cover

        Healthcare Cover

        We operate a ‘cash back’ scheme through BHSF which can help towards the cost of a wide variety of medical and health treatments.