What Should I Do If I Think I Can Smell Gas?
1. Turn off your gas at the meter or yellow lever attached to your gas meter. 2. If you have LPG turn off the valves on your tank. 3. DO NOT use NAKED flames. 4. DO NOT use ANY Electrical Sockets or Switches 5. Open
What Should I Do if I Think My Boiler is Leaking Water?
In the rare event that you find water is dripping from your boiler, do not be alarmed. It could be that a frozen condensate pipe has filled, and the water is backed-up.
If you’ve ruled out the leak being related to a condensate pipe, here’s what you should do:
1. If the leak is small you may not have to isolate the boiler. Simply put a container down to catch the water (making sure it’s checked regularly so it doesn't overflow) and call an engineer. If the leak is causing damage and there is a lot of water, you will then need to isolate your boiler. Please check your manual on how to do this or contact Ideal Heating. If the boiler is inundated with water, it may be best to use the stopcock and call an engineer.
2. If you have a leak coming from external pipework or a radiator, this is not a boiler fault but rather a plumbing issue. In this case, try to contain the leak if it’s small. If the leak is causing damage and there is a lot of water, you’ll need to isolate your boiler.
3. If the pipe is burst and flooding with water, it may be best to use the stopcock and call an engineer. It’s very important that every household member knows where the stopcock is in case of an emergency.
My Boiler is Supplying Hot Water But No Heating (Or Vice Versa)
If your home has a heat only or system boiler, it’s important to know they cannot tell the difference between a demand for heating hot water and a demand for central heating like a combi boiler can.
If you do have this problem with a system or heat only model you need to contact a plumber, not your boiler manufacturer. This is because a system or heat boiler only works off one demand and that is to heat up water — it’s the controls that do the rest.
Why does my Combi boiler not work as well when I use multiple hot water taps?
Combi boilers are designed to offer a rise in temperature depending on the flow rate passing through the boiler. As more hot water outlets are used, both the flow and temperature will be shared between the channels.
How do I check if my condensate pipe is blocked?
In Winter, your condensate pipe may freeze and become blocked. This can easily be fixed by using a hot water bottle, or pouring warm water over the pipe itself. For more information on this check out our ‘How to’ video on YouTube. If the weather is milder it may be worth checking where the condense pipe terminates for blockages such as leaves. Usually, a gurgling noise can be heard from the boiler during attempted ignition when the condensate is blocked.
What is 'fan post purge'?
A fan post purge occurs when the fan continues to run after the boiler has been in operation. This is done to help cool the unit down and it is a normal function within the appliance. Still need further guidance with
What does fault code FA flashing on a Logic Combi 35 mean?
This means there is an issue with the flow and return pipes are reversed. Although this is usually not the case on a combi boiler, If this occurs please check all isolation valves underneath the boiler are in the open position, all radiator valves are turned on full and the bypass is free flowing to see if this rectifies the issue, If it does it may be worth calling the installer of the boiler to take a look.
What is the difference between a standard Logic and a Logic+?
Our Logic and Logic+ boilers are very similar in appearance; the major components are the same but the software and displays on the boilers are different. Our Logic boilers currently have a 2-year warranty whereas Logic+ boilers currently have 7 years.
My boiler display is blank, what does this mean?
A blank display is an indication that there is no power to the boiler. Alternatively a component within the boiler may have failed and a callout is required, please contact our Customer Service department on 01482 498660.
My Boiler Shows 'C' & Burner Light is Flashing
When your boiler displays a ‘C’ on the boiler screen and the burner light is also flashing, this means your boiler has reached the programmed temperature. If your house has not met the set temperature and your boiler is showing this
What is a condensing boiler?
A condensing boiler is a high efficiency boiler which runs at a lower temperature than older, traditional style boilers. It recovers energy through, what is termed, 'Latent Heat'. When the burned fuel products cool they turn in to a liquid and create condensation.
Why does my boiler lose pressure?
Often, with a newly filled system, there can be air in the water used. Over time this is released into the system causing a pressure drop. Another cause of pressure loss could be not having enough expansion in the system. There could also be a slight leak within the system which may not be noticeable without detailed checking. Finally, it could be due to a component failure within the boiler. If the system requires topping up frequently it needs to be checked by a professional to find the source of the pressure loss.
What does it mean when the '0' is displayed on the boiler screen?
When ‘0’ is displayed on the boiler screen it means the boiler is on standby. This means the boiler is not receiving a demand from either the hot water or central heating. Still need further guidance with your Ideal boiler? Why
What does it mean when 'D' is displayed on the boiler screen?
When 'D' is displayed on your boiler screen it means your boiler has fired up for a hot water demand. Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team
What does it mean when the 'C' is displayed on the boiler screen?
When 'C' is displayed on your boiler screen it means the boiler has a central heating demand. Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team on 01482 498663?
What does L5 mean?
This means there is a problem with the return. To reset this turn the boiler off at the wall (fuse spur) for a couple of seconds then back on again. If the boiler fails to operate then please contact Ideal or alternatively a Gas Safe Registered Engineer if outside of the warranty period.
How do I reset to remove my service message?
On the older range of Ideal boilers, you can reset your boiler to remove the service message by holding the mode dial in the reset position for 3 seconds. For the newer range of Ideal boilers, such as Logic+ and Vogue,
Why can't I get hot water ?
If you’re unable to receive hot water from your boiler, there are two different methods to follow depending on the type of boiler you own. Combi Boilers: On an Ideal combi boiler you should firstly check that the hot water temperature is