Help Guides

If you need to find out how old your boiler is you can check within the installation manual; your installer will have completed the Benchmark Certificate that can be found here. 

If this is not available, the age of your boiler can also be determined by calling our Customer Service team on 01482 498 660. From here, you can quote the boiler serial number which can be found either underneath or on top of your boiler, depending on your specific appliance.

Still need further guidance with your Ideal boiler? Browse our boiler help guides to learn more.

The answer to this depends on how your boiler is used. It does require servicing annually, which for the vast majority of installations is fine. 

If you have a boiler installed or used for an unusual application which means the boiler is operating more than expected it may require servicing more frequently. However, for normal use, annual servicing is sufficient.

From finding the perfect boiler for your home, understanding the various types of boilers and preparing your home for an installer, there are a few important steps you need to take to ensure your home is ready for a new boiler installation.

To find out more, read our blog on how to prepare your home for a boiler installation.

When ‘0’ is displayed on the boiler screen it means the boiler is on standby. This means the boiler is not receiving a demand from either the hot water or central heating.

Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team on 01482 498663?

On the older range of Ideal boilers, you can reset your boiler to remove the service message by holding the mode dial in the reset position for 3 seconds.

For the newer range of Ideal boilers, such as Logic+ and Vogue, this can be done by either pushing the reset button underneath the display, or going into the menu settings on the display. 

If you’re still having problems with resetting your boiler then please take a read of the user guide for your specific appliance or call our Technical Support team on 01482 498663.

Any controls that work on 240 Vac can be used alongside our current range of boilers. The Logic and Vogue range can also be controlled by OpenTherm technology. For more information regarding this you can contact our customer services team on 01482 498660.

User guides for our current programmers can be found under the literature section of our website in PDF format. They explain how to set times, temperatures and alternative functions.

If you’re unable to receive hot water from your boiler, there are two different methods to follow depending on the type of boiler you own. Combi Boilers: On an Ideal combi boiler you should firstly check that the hot water temperature is turned up on the front. From here, you should check that the isolation valve underneath the boiler on the cold mains pipe is vertical/open. If this still doesn’t solve your problem it is likely there is an issue within the appliance. Heat Only & System Boilers: On either a heat only boiler or a system boiler, if the central heating works and the hot water does not then this is likely a system problem; possibly a zone valve not operating. If neither of these methods solves your problem then please call our Technical Support team on 01482 498663

This means there is a problem with the return. To reset this turn the boiler off at the wall (fuse spur) for a couple of seconds then back on again. If the boiler fails to operate then please contact Ideal or alternatively a Gas Safe Registered Engineer if outside of the warranty period.

The serial number is displayed on a barcoded sticker located at the top of the boiler. Alternatively, it should be present on the Benchmark certificate completed by the installer when the boiler was fitted. If you require further assistance please contact our Customer Services department on 01482 498660.

When 'C' is displayed on your boiler screen it means the boiler has a central heating demand. Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team on 01482 498663?

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When 'D' is displayed on your boiler screen it means your boiler has fired up for a hot water demand. Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team

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‘Pre-heat’ is a function that is designed to provide you with instant hot water when required. It works by infrequently heating the plate heat exchanger so that when hot water is requested it is already heated. This feature is not compulsory however, if not selected can take a few minutes before the hot water is at the appropriate temperature.

Pluming is the effect seen from the flue on modern condensing boilers, it appears as a white "steam like" discharge from the flue. It’s a result of modern high efficiency boilers running at a cooler temperature than older, less efficient boilers did. It is safe however, there are a range of flue additions to remove the plume from the area. For further advice on this please either speak to your installer or call our Customer Services department on 01482 498660.

A condensing boiler is a high efficiency boiler which runs at a lower temperature than older, traditional style boilers. It recovers energy through, what is termed, 'Latent Heat'. When the burned fuel products cool they turn in to a liquid and create condensation. 

• A Combi boiler provides both heating and hot water instantly. 

• A system boiler is designed to work with a cylinder to provide hot water as it does not have the hot water heat exchanger. It contains an expansion vessel and pump allowing the boiler to be installed in a sealed system. 

• A Heat only boiler is the simplest type of boiler. It can be used on either an open vented system, which has a tank in the loft, or in a sealed system with the addition of an external pump and expansion vessel. Hot water is provided by using a cylinder.