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  • How do I register my boiler for warranty?

    There are a few different ways you can register your free boiler warranty, which needs to be done within 30 days of installation.

  • How do I find out how old my boiler is?

    If you need to find out how old your boiler is you can check within the installation manual; your installer will have completed the Benchmark Certificate that can be found here. 

    If this is not available, the age of your boiler can also be determined by calling our Customer Service team on 01482 498 660. From here, you can quote the boiler serial number which can be found either underneath or on top of your boiler, depending on your specific appliance.

    Still need further guidance with your Ideal boiler? Browse our boiler help guides to learn more.

  • How often do I need to service my boiler?

    The answer to this depends on how your boiler is used. It does require servicing annually, which for the vast majority of installations is fine. 

    If you have a boiler installed or used for an unusual application which means the boiler is operating more than expected it may require servicing more frequently. However, for normal use, annual servicing is sufficient.

  • How do I prepare my home for a boiler installation?

    From finding the perfect boiler for your home, understanding the various types of boilers and preparing your home for an installer, there are a few important steps you need to take to ensure your home is ready for a new boiler installation.

    To find out more, read our blog on how to prepare your home for a boiler installation.

  • What is kettling?

    Put simply, it's a term to describe a boiler making a noise it shouldn't. Your boiler should be seen and not heard. Amongst other tunes – boilers transcend genres – the noise can often sound like a boiling kettle, hence the term 'kettling'.

  • What is a condensing boiler?

    A condensing boiler is a high-efficiency boiler which runs at a lower temperature than older, traditional-style boilers. Condensing boilers are able to collect gas generated by burning fuels like gas and oil and use it to heat water entering the system, saving money and reducing carbon emissions in the process.

    Find out more about condensing boilers here.