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Boilers
- How do I register my Ideal boiler for warranty?
There are different ways you can register your boiler for free warranty, but you need to do this within 30 days of installation.
Homeowners can register for warranty online or call our Customer Service team on 01482 498 660 to register over the phone.
If you’re an installer, sign up or log into your Connect loyalty account and earn points for every eligible product registered through your account. Visit InstallerConnect.com to learn more.
- What is kettling?
Kettling is a term used to describe a boiler making a noise it shouldn't. Remember, your boiler should be seen and not heard. Among other tunes (boilers transcend genres!), the noise can often sound like a boiling kettle, hence the term 'kettling'.
Understand what the different noises your boiler makes mean by reading our guidance: Why is my boiler making a noise?
- What is a condensing boiler?
A condensing boiler is a high-efficiency boiler which runs at a lower temperature than older, traditional-style boilers. Condensing boilers are able to collect gas generated by burning fuels, like gas and oil, and use it to heat water entering the system, saving money and reducing carbon emissions in the process.
Read our blog to learn more about high efficiency condensing boilers.
- How do I find out how old my boiler is?
To find out how old your boiler is, check the installation manual. Your installer will have completed the Benchmark Certificate, which will be found inside. If the manual isn’t available, call our Customer Service team on 01482 498 660 and we can tell you how old your boiler is. You’ll need the boiler serial number to hand, which can be found either underneath or on top of your boiler.
- How often do I need to service my boiler?
How often you need to service your boiler depends on how your boiler is used. We recommend all boilers are serviced annually, but if your boiler has been installed or used for an unusual application, the boiler is likely to operate more than expected. So, it may require servicing more frequently.
More details on boiler servicing are in our blog: How often do you need a boiler service?
- How do I prepare my home for a boiler installation?
There are a few important steps you need to take to ensure your home is ready for a new boiler installation. Make sure you:
Have chosen the right boiler for your home - use our tool for help: Find my boiler.
Know how long it will take to remove your old boiler and replace it with a new one so you can plan accordingly.
Account for other tasks involved in boiler installation, like changing the type and position of your boiler to using a new fuel type.
Everything you need to know about preparing for a new boiler installation can be found in our guide: How long does it take to fit a boiler?
- What do I need to know about getting a new boiler?
When getting a new boiler, there’s lots of things to take into account. From boiler type and cost savings to the size of your home, you need to feel confident that the boiler you choose will reliably provide hot water and heating for you and your family.
Ideal Heating has plenty of guidance around choosing your new boiler to make the decision simple and easy for you. For instance, are you aware of the different costs associated with a new boiler? Or, that a new boiler could save you hundreds?
For more information, read: All boiler tips and advice.