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  • Using the Halo App

Using the Halo App

  • How do I install the Mobile App “Ideal Halo”? +

    The App is available on both the Google play store and the Apple App store. 

  • I’ve forgotten my password for the App +

    When you open the App, click on the forgotten password link and follow the onscreen instructions. 

  • My Geolocation is not working +

    Ensure your app permissions are set to enable location services at all times on your mobile device. 

  • My Phone keeps advising the Halo App has activated my location +

    This is an android driven message to advise that the app is using your location for the geolocation feature. 

  • On my app, What does the circle in the bottom left mean? +

    The Round circle shows the percentage completed of the current programmed schedule. 

  • Can the rest of my family also control the heating? +

    Once you have completed the app setup, you can invite other users to control your Halo thermostat. 

    This is done in the settings menu under the option manage users.

  • I need to remove a a 2nd home or device from my app. +

    To remove a home or device, simply click on the appropriate system status box and then tap on the Smart interface. You should now be able to delete the device. 

  • My Halo thermostat is not showing in the app after pairing. +

    The Halo thermostat could take a few minutes to show in the app.  
    It would be worth checking to ensure the thermostat is fully paired to the smart interface  by using the 'identify' function.

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