• How do I know which boiler is best suited for my home? +

    There is a product selector tool available on our website which gives you a guide on what boiler would be best suit for your home. It asks for brief information on your home and then generates suggestions based on your input.

  • What are your opening hours? +

    We believe that customer support is just as important as engineering excellence, so you can rely on us to be ready and able to help 364 days a year. Our customer services team are available:

    Monday to Friday: 08:00am – 18:00pm 
    Saturday: 08:00am –16:00pm
    Sunday: 08:00am – 12:00pm 
    Bank holidays: 08:00am – 16:00pm (closed Christmas day)

  • How can I contact you? +

    Please see below the contact numbers for the Ideal Heating Customer Service and Technical Support teams: Customer Service: 01482 498660 Technical Support: 01482 498663 Why not browse our FAQs to see if your question has already been answered?

    Learn more

  • How do I identify the make of my programmer? +

    Most programmers will either have their make or model on the front or on a drop down panel.

  • What is 'Pluming'? +

    Pluming is the effect seen from the flue on modern condensing boilers, it appears as a white "steam like" discharge from the flue. It’s a result of modern high efficiency boilers running at a cooler temperature than older, less efficient boilers did. It is safe however, there are a range of flue additions to remove the plume from the area. For further advice on this please either speak to your installer or call our Customer Services department on 01482 498660.

  • Where do I find my serial number? +

    The serial number is displayed on a barcoded sticker located at the top of the boiler. Alternatively, it should be present on the Benchmark certificate completed by the installer when the boiler was fitted. If you require further assistance please contact our Customer Services department on 01482 498660.

  • Does someone need to be in the property to let the engineer in if the boiler is in the garage? +

    Yes, for insurance purposes someone over the age of 16 needs to enter any building with the engineer and remain on site until the repair or service is complete.

  • Should my service sheet be filled in by the engineer after each service visit? +

    This certainly should be filled in, or a record of readings taken from the boiler be left on site by the gas safe registered Engineer performing the service, If we carry out your service, you can request this to be filled in if you wish but all of these details are logged on our system by the Engineer whilst he is on site.

  • How often do I need to service my boiler? +

    The answer to this depends upon how your boiler is used, it does require servicing at annually, which for the vast majority of installations is fine, if you have a boiler installed or used for an unusual application which means the boiler is operating more than expected it may require servicing more frequently, but for normal use annual servicing is sufficient.