• I have not received my Gas Safety Certificate? +

    Contact the company that fitted your boiler. They will be able to request your Gas Safe certificate from our Connect loyalty scheme or directly through Gas Safe. 

  • How do I find out how old my boiler is? +

    If you need to find out how old your boiler is you can check within the installation manual; your installer will have completed the Benchmark Certificate that can be found here.  If this is not available, the age of your boiler

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  • Can I extend my manufacturers warranty? +

    We offer a range of options to extend the warranty on your Ideal boiler. To discuss the options and decide upon the right choice for you please contact our Customer Services department on 01482 498660.

  • What is covered under my manufacturers warranty? +

    Any manufacturing issues within the appliance itself that have originated from the system. For full information on our manufacturers warranty please visit the terms and conditions on our website. 

  • What options are available to me if my boiler is out of warranty? +

    In the event that your boiler is out of warranty and requires a service or repair, we provide a range of protection plans to best suit you. For more information contact our Customer Service department free on 01482 498660. 

  • Does my boiler warranty cover my system? +

    No, the manufacturer’s warranty only covers manufacturing issues with the appliance. If there are any problems with your system, such as radiators or pipework, you should contact the installer who fitted the boiler system. Alternatively, you can arrange system cover to run alongside your warranty. We offer this, as well as other protection plans. To find out more contact our Customer Service Department on 01482 498660. 

  • How do I register my boiler for warranty? +

    There are a few different ways you can register your free boiler warranty, which needs to be done within 30 days of installation.

    • Installers can login or sign up for a Connect loyalty account and earn points for every eligible product registered through your account - visit InstallerConnect.com to learn more.
    • Register it through the IdealHeating.com website by following this link.
    • Call our Customer Service team on 01482 498660.
  • What happens if I fail to register my boiler for warranty on time? +

    To qualify for the full guarantee the boiler must be registered within 30 days of installation. Should this condition not be met, the period of guarantee will be reduced to 12 months from the date of installation.