Help Guides

These are available to download in the form of a PDF file from our website free of charge. These can be found here.

There is a tool available on our website which gives you a guide on what boiler would be best suit for your home. It asks for brief information on your home and then generates suggestions based on your input.

If you’re spending some time away from home this winter and aren’t sure what to do with your boiler, we’ve got you covered.

The simple answer is to always keep your boiler running when you’re away, because in the event of very cold temperatures your pipes can freeze up outside. The best thing to do is to lower the temperature on your thermostat so that there won’t be as much of a demand. 

There’s no need to worry about the boiler operating unattended. Any boiler installed after 1996 must be fitted with a safety mechanism that shuts down if there are any major faults with the boiler. Leaving your boiler on standby mode can also reduce the risk of parts seizing up inside it, which is another reason why you shouldn’t simply switch it off.

If you have a Halo Combi Wi-Fi thermostat, you can access an easy-to-use holiday mode which allows you to switch off your preset heating schedule for however long you’ll be away from home.

If you’re feeling the cold in your home, it could be because you have air in your radiator system. You can check your radiators by carefully touching them while they are on to see if they are cold in places, particularly near the top, which will mean that they need bleeding. 

Here’s what you should do:

• After switching the heating off and waiting for the system to cool, make sure you have a radiator vent key and towel at the ready. 

• Use the radiator vent key by turning it anti-clockwise to open the valve, making sure the towel is behind the radiator just in case it sprays hot water. 

• Once you’ve finished, turn the key clockwise to close the valve.

The next step is to check the pressure gauge on your system and make sure it is between 1-1.5 bar. If it’s not within this range, fill the boiler up with the filling loop, which is usually located under the boiler (if you have a heat or system boiler, it may be near your cylinder).

If you have too much pressure in your system, you can reduce the pressure by bleeding the radiators with a bucket to reduce the amount of water in the system. This is important because it prevents the pressure relief valve blowing open due to an excess amount of built-up pressure.