Lifetime Warranty FAQs
Is this a replacement for the standard warranty?
No. The Lifetime Warranty is an upgrade to the standard warranty and is subject to the same core warranty terms, provided you meet the subscription and servicing requirements.
How is my personal data used?
Your personal data is handled in line with Ideal Heating’s Privacy Policy, available on the Ideal Heating website.
How will you contact me?
You’ll need to provide a valid email address when signing up. This will only be used for:
Service bookings
Warranty related communication
It won’t be used for marketing.
What happens if my heat pump breaks down?
If something isn’t working properly:
You’ll need to report the issue using the fault-reporting process provided as part of your warranty information
This helps ensure the issue is diagnosed and resolved as quickly as possible
What happens if I cancel the subscription?
If you cancel:
The Lifetime Warranty ends immediately
Your system reverts to any remaining period of the original standard warranty (if applicable)
If your standard warranty has already expired, no warranty cover remains
How is the monthly price calculated?
The subscription cost takes into account the annual service requirements of your specific heat pump system, so pricing reflects the system installed in your home.
Does the Lifetime Warranty cover damage caused by extreme weather or flooding?
Damage caused by events such as flooding or extreme weather is not normally covered unless explicitly stated in the standard warranty terms. In many cases, this type of damage may be covered by your home insurance instead.
What do I do if I'm unhappy with a repair or service visit?
You should contact Ideal Heating directly in the first instance so we can investigate and resolve your concern as quickly as possible in line with our complaints policy and process.
What happens if I need to reschedule a service appointment?
If you need to reschedule, you should contact Ideal Heating as soon as possible. We’ll work with you to arrange an alternative appointment. Missing a service without rearranging may put your Lifetime Warranty at risk.
Can I choose who carries out the annual service?
For the Lifetime Warranty, the annual service is arranged and delivered by Ideal Heating and it's trusted partners. This helps ensure servicing is completed consistently and to the required standard.
Will I be notified before any price changes take effect?
Yes. If the subscription price changes, you will be given advance notice before the new price takes effect.
What happens if a Direct Debit payment fails?
If a payment fails, you’ll be contacted to resolve the issue. Continued non-payment will result in the Lifetime Warranty being cancelled, at which point all Lifetime Warranty cover will end immediately.
Can I pay annually rather than monthly?
Yes. While the Lifetime Warranty is primarily offered as a monthly subscription, an annual direct debit option is available, equivalent to the cost of the annual service.
What happens if a repair requires parts that take a long time to source?
If parts are unavailable, no longer manufactured, or a repair is not economically viable (over £2,000 including VAT), the system may be assessed as beyond economical repair. In these cases, replacement or discounted replacement options will apply depending on the age of the heat pump.
How quickly will an engineer be sent out if my system breaks down?
Once a fault is reported using the required fault-reporting process, Ideal Heating will take reasonable steps to arrange support as quickly as possible. Response times may vary depending on demand, location, and the nature of the fault.