Lifetime Warranty FAQs
Do I need to pass any checks or inspections before signing up?
There’s no separate inspection at the point of sign-up. However, your system must have been installed and commissioned correctly, and all future annual services must be completed as scheduled to keep the Lifetime Warranty valid.
What if my heat pump was installed more than six months ago — are there any exceptions?
No. The Lifetime Warranty must be taken out within six months of the installation and commissioning date. Unfortunately, we’re unable to make exceptions beyond this timeframe. However, there is an option to purchase extended warranty for your heat pump outdoor unit which can be arranged through our website.
Setup & Eligibility
If the heat pump is an eligible Ideal Logic Air system, has been correctly installed and commissioned, and is registered within six months of installation, you can sign up via the Ideal Heating website regardless of who installed the product.
Can the warranty be transferred to a new homeowner?
No. The Lifetime Warranty subscription is not transferable to a new homeowner. The new owner would need to arrange their own servicing and warranty cover separately.
What happens to my Lifetime Warranty if I sell my home or move?
The Lifetime Warranty is linked to the heat pump system and the property where it is installed. If you move home, the Lifetime Warranty will end when the subscription is cancelled. Your heat pump will then revert to any remaining period of its original standard warranty, if applicable.
Can the subscription price change?
Subscription pricing will be reviewed annually at renewal.