Everything You Need to Know About Boiler Servicing

Are you looking to understand more about Ideal’s boiler services? Discover what a boiler service entails, when you should book a gas service, if it’s a legal requirement, and how to book your Gas Safe inspection.

Contact us to book your boiler service today

What is a boiler service?

A gas boiler service is a manual inspection performed by a Gas Safe registered engineer. The engineer will inspect your boiler for any gas leaks and faults which, if not detected, could lead to fires or explosions that may put your home and family at risk.

Read our guide on how to protect your family from carbon monoxide

What should I expect from an Ideal Boiler service?

When your engineer arrives, make sure they provide their Gas Safe ID card, which verifies that they are qualified to work on gas appliances. Your engineer will ask if you have experienced any problems with your boiler before carrying out the inspection.

During the Gas Safe inspection, the engineer will check for any leaks, faults and tighten the pipework. While you will not receive physical paperwork upon completion of the annual service, a digital record will be saved in Ideal Heating’s system for your long-term peace of mind.

The service on your Ideal boiler is a precise, expert-driven process that should take no longer than 45 minutes to an hour, depending on the findings.

When should my boiler be serviced?

Your boiler is a key part of your home as it provides heating and hot water. It is really important that you look after your boiler so it runs efficiently season after season. There are three main reasons you should get your boiler serviced every year: safety, efficiency, and your warranty.

For more information, head to our blog: How often do you really need a boiler service?

Is it a legal requirement to have your boiler serviced? 

If you are a landlord, it’s a legal requirement to have a gas boiler service and obtain a Gas Safety certificate every year. As a landlord, you are required to ensure that all gas appliances are checked and safe to use by your property's tenants.  

A Gas Safe certificate is a legal requirement for landlords and must be handed to your tenant before moving in or within 28 days of the inspection. The CP12 certificate proves to your tenant that the gas appliances within the property are fit for purpose.  

If you’re a tenant renting a property, you should check that your landlord is arranging these gas safety checks every 12 months to make sure that gas appliances in the property are operating safely and effectively. 

Read our guide to your rights as a tenant regarding gas safety

Can not having a service impact my warranty?

We want to provide our customers with the certainty that they have made the right choice. Failing to have your annual boiler service could invalidate your warranty and stop you from receiving any Ideal guarantee benefits. Most warranty terms require a Gas Safe registered engineer to conduct a service every year to ensure the unit is running efficiently and to avoid future breakdowns.

For more information, read our blog: How long should a boiler last? 

What are the benefits of getting your boiler serviced?  

There are several benefits to getting your gas boiler serviced. This includes potentially lowering your energy expenses, keeping your boiler under warranty, expanding its lifespan, and most importantly keeping you safe.  

Having an annual gas boiler service will ensure your home is a safer place - a damaged, faulty boiler can lead to dangerous explosions, fires, and even carbon monoxide poisoning. Having your boiler serviced annually will help to catch any faults early and protect your home and family. 

How do I book a service?

To book your annual service, contact your local Gas Safe registered installer. You can often find their details on the front of your boiler or in your logbook.

If you cannot find your original installer’s details, we make the process simple. Use our Find a Local Installer tool to book with a trusted professional today.

Ready for a new, high-efficiency system? Explore the full Ideal Heating boiler range.

How can I check my boiler is still under warranty?  

If you are unsure if your Ideal boiler is still under warranty and want to check the costs you may incur during your Gas Safety inspection, simply check your boiler documentation to find out how long you have left on your warranty. 

How long coes an Air Source Heat Pump last?

With proper maintenance and regular servicing, air source heat pumps can last up to 20 years or more. Key considerations that can influence the lifespan of a heat pump include the quality of installation, maintenance, brand and quality.

Read our full guide to heat pumps servicing for more information.

You’ll find further advice on gas safety, servicing, and boiler care in our FAQs, as well as more in-depth guides on the Ideal Heating blog.