The Lifetime Warranty is an optional subscription that gives you ongoing warranty cover for your Ideal heat pump system for as long as it remains installed in your home. It also includes the annual service, which is required to keep your warranty valid, all for one simple monthly Direct Debit payment.

The warranty covers any Ideal Heating equipment installed as part of your system, including:

• Your Ideal heat pump outdoor unit

• The Ideal heat pump control unit

• Your Ideal pre-plumbed unvented hot water cylinder and associated components

• Ideal Halo thermostats and controls

You pay a fixed monthly amount by Direct Debit. As long as your subscription remains active and the system is serviced annually, your warranty and servicing cover stay in place.

You can upgrade to the Lifetime Warranty within six months of your heat pump being installed and commissioned. After this point, the upgrade will no longer be available.

Yes. Unlike the standard warranty, the Lifetime Warranty includes your annual service, which is essential to keep your system working efficiently and your warranty valid.

The subscription cost takes into account the annual service requirements of your specific heat pump system, so pricing reflects the system installed in your home.

If you cancel:

• The Lifetime Warranty ends immediately

• Your system reverts to any remaining period of the original standard warranty (if applicable)

• If your standard warranty has already expired, no warranty cover remains

Subscription pricing will be reviewed annually at renewal.

If something isn’t working properly:

• You’ll need to report the issue using the fault-reporting process provided as part of your warranty information

• This helps ensure the issue is diagnosed and resolved as quickly as possible

If your heat pump is considered beyond economical repair by Ideal Heating (for example, parts cost more than £2,000 including VAT, or parts are no longer available), the following applies:

• Under 10 years old: Full replacement under the Lifetime Warranty

• 10–15 years old: £1,000 discount off the retail list price of a replacement

• Over 15 years old: £750 discount off the retail list price of a replacement

There is no fixed end date. The Lifetime Warranty remains in place for as long as the heat pump system stays installed in your property and your subscription remains active.

Yes – just:

• Keep the subscription active

• Allow the annual service to be carried out when scheduled

We’ll contact you around 90 days before your service is due to arrange an appointment.

We’ll attempt to contact you up to three times to arrange your service. If we don’t hear from you:

• We’ll send a final written notice

• If there’s still no response, we reserve the right to cancel your lifetime warranty.

You’ll need to provide a valid email address when signing up. This will only be used for:

• Service bookings

• Warranty related communication

It won’t be used for marketing.

Your personal data is handled in line with Ideal Heating’s Privacy Policy, available on the Ideal Heating website.

No. The Lifetime Warranty is an upgrade to the standard warranty and is subject to the same core warranty terms, provided you meet the subscription and servicing requirements.

The subscription is ideal if you want:

• Long-term peace of mind

• No unexpected repair costs

• Servicing and warranty wrapped into one monthly payment

• Confidence your heat pump is protected for the long term

The Lifetime Warranty is linked to the heat pump system and the property where it is installed. If you move home, the Lifetime Warranty will end when the subscription is cancelled. Your heat pump will then revert to any remaining period of its original standard warranty, if applicable.

No. The Lifetime Warranty subscription is not transferable to a new homeowner. The new owner would need to arrange their own servicing and warranty cover separately.

No. The Lifetime Warranty must be taken out within six months of the installation and commissioning date. Unfortunately, we’re unable to make exceptions beyond this timeframe. However, there is an option to purchase extended warranty for your heat pump outdoor unit which can be arranged through our website.

There’s no separate inspection at the point of sign-up. However, your system must have been installed and commissioned correctly, and all future annual services must be completed as scheduled to keep the Lifetime Warranty valid.

No. There is no fixed limit on callouts or repairs, provided the fault is covered under the terms of the Lifetime Warranty and the subscription remains active.

Once a fault is reported using the required fault-reporting process, Ideal Heating will take reasonable steps to arrange support as quickly as possible. Response times may vary depending on demand, location, and the nature of the fault.

Yes. The Lifetime Warranty covers Ideal-supplied parts of the heat pump system. It does not cover:

• Accidental or cosmetic damage

• Damage caused by misuse, neglect, third parties, or non-Ideal components

• Issues caused by installation faults or system changes made after installation

Full exclusions are set out in the standard warranty terms.

If parts are unavailable, no longer manufactured, or a repair is not economically viable (over £2,000 including VAT), the system may be assessed as beyond economical repair. In these cases, replacement or discounted replacement options will apply depending on the age of the heat pump.

Yes. While the Lifetime Warranty is primarily offered as a monthly subscription, an annual direct debit option is available, equivalent to the cost of the annual service.

If a payment fails, you’ll be contacted to resolve the issue. Continued non-payment will result in the Lifetime Warranty being cancelled, at which point all Lifetime Warranty cover will end immediately.

Yes. If the subscription price changes, you will be given advance notice before the new price takes effect.

The annual service is a comprehensive check of your heat pump system to ensure it continues to operate safely and efficiently. This includes inspection of key components, performance checks, and any adjustments required to maintain warranty cover.

For the Lifetime Warranty, the annual service is arranged and delivered by Ideal Heating and it's trusted partners. This helps ensure servicing is completed consistently and to the required standard.

If you need to reschedule, you should contact Ideal Heating as soon as possible. We’ll work with you to arrange an alternative appointment. Missing a service without rearranging may put your Lifetime Warranty at risk.

You should contact Ideal Heating directly in the first instance so we can investigate and resolve your concern as quickly as possible in line with our complaints policy and process.

Damage caused by events such as flooding or extreme weather is not normally covered unless explicitly stated in the standard warranty terms. In many cases, this type of damage may be covered by your home insurance instead.

The Lifetime Warranty does not cover:

• Non-Ideal equipment or third-party components

• Installation defects or system alterations

• Accidental, cosmetic, or malicious damage

• Issues caused by failure to complete annual servicing

• General household issues outside the heat pump system

Full details are set out in the Lifetime Warranty terms and standard warranty conditions.