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Vogue Gen2 Combi Troubleshooting Manual

Vogue Gen2 Combi Troubleshooting Manual

Discover the user manual for the Vogue Gen2 Combi boiler from Ideal Heating, with details on this model's warranty and operation modes. Learn more today.

Keen to learn more about your Vogue Gen2 Combi Boiler? Look no further than our troubleshooting guide, full of tips taken directly from this quality and dependable boiler’s manual. You’ll find everything you need to help you get the most out of your central heating system.

On this page we’ll share handy troubleshooting information, including a guide to understanding your boiler’s control panel. We’ll also explain how a weather compensation kit can help control the room temperature and what to do if your system has low water pressure.

Introducing the Vogue Gen2 Combi

The Vogue Gen2 is an easy-to-use condensing boiler packed with handy benefits and features. Modern combi boilers like the Vogue Gen2 are highly efficient and deliver a host of benefits to your home, providing instant hot water to your household as well as supplying your central heating. 

The three available models in this range are the Vogue Gen2 C26, Vogue Gen2 C32 and Vogue Gen2 C40.

The Vogue Gen2 Combi Boiler’s Controls

This image explains the layout of Vogue Gen2 Combi’s control panel. We’ll refer back to this diagram throughout this page for ease of use.

Operation Modes

As the seasons change and the weather improves, there may be times that you only need your boiler to provide domestic hot water. You can adjust the settings of your Vogue Gen2 depending on whether or not you need it to supply central heating by following these steps: 

Central Heating and Domestic Hot Water

This boiler’s standard operating mode will supply heat to your home’s radiators on demand. If central heating and domestic hot water are needed at the same time, the Vogue Gen2 will prioritise making sure hot water is available for your taps and showers.

Domestic Hot Water Only

If you only require your boiler to provide domestic hot water, you can activate this mode easily by turning the Central Heating temperature control knob (E) to ‘off’.

Weather Compensation

When the Vogue Gen2 is equipped with a Weather Compensation Kit, you will be able to control room temperature using the Central Heating Temperature Control knob (E). By rotating the knob clockwise you’ll increase room temperature, while turning it counterclockwise will make the room temperature cooler. 

Once you’ve found the perfect room temperature, leave the knob in this position. The system will automatically keep the same room temperature, no matter what the weather is like outside.

Low Water Pressure

You can check the pressure of your central heating system using the pressure gauge on your boiler controls (G). In the event that the pressure falls below the original installation pressure (1.0 & 1.5 bar), head to page 10 of the full Vogue Gen2 user guide to find instructions for re-pressurising the boiler. 

If you encounter any difficulties while following those instructions or the pressure continues to drop, we recommend contacting a Gas Safe-registered engineer.

Vogue Gen2 Fault Guide

If your boiler encounters a fault, you’ll find that it displays a description of the issue along with prompts and suggestions for how to get back on the right track. 

As an additional resource, the information below includes some additional troubleshooting tips. Bear in mind that page numbers mentioned relate to the full PDF version of this model’s user manual.

Vogue Gen2 Combi Warranty Information

All of the boilers in Ideal Heating’s Vogue range feature an 8 year warranty as standard. This can be increased to 10 years parts and labour warranty if the boiler is installed with an Ideal System Filter.

Parts and labour warranty is available when the boiler is registered within 30 days of installation and is subject to the appliance receiving an annual service. You can find out more in our terms and conditions.

Cleaning and Maintenance

To keep your boiler looking spotless, we recommend simply dusting it regularly with a dry cloth. In the case of stubborn marks and stains, try wiping it with a damp, non-abrasive cloth and finishing off with a dry cloth. 

You can keep your Vogue Gen2 appliance in the best condition by registering your warranty with Ideal Heating and having it serviced at least once a year. This should always be carried out by a Gas Safe registered engineer and will enable your boiler to work safely and efficiently for many years.

To find a full explanation of all fault codes and helpful troubleshooting tips for your boiler, download the PDF of the Vogue Gen2 Combi user guide.