Endorsed as a Which? Trusted Traders Approved Service

Our out-of-warranty servicing and repairs are endorsed as a Which? Approved Service, under their Trusted Traders scheme.

This mark of excellence recognises our out-of-warranty support team for upholding the high-quality standards of the Which? Trusted Traders scheme.

To achieve this endorsement, Which?’s trading standard professionals undertook a rigorous assessment on the quality of our out-of-warranty servicing and repairs. This process included an audit of our business processes and spot-check assessments of our engineers.

You can be assured after having one of our boilers fitted, you will continue to receive the highest standards of customer service even after the warranty expires. We are committed to building and maintaining long-lasting relationships with our Installers and consumers.

We don’t just offer industry-leading warranties, we offer industry-leading aftersales service for the life of our products.

Monday to Friday:
08:00 – 18:00
Saturday and Bank Holidays:
08:00 – 16:00 (excluding Christmas Day)
08:00 – 12:00

Frequently asked questions


  • Who are Which? +

    Which? has been the UK’s consumer champion for more than 60 years. Which? are a not-for-profit organisation working entirely on behalf of the consumer to protect them – nobody else. They are completely independent, meaning their reviews and advice is not influenced by any third parties and they do not accept any incentives from product manufacturers or retailers.

  • What is the Which? Trusted Traders Endorsement Scheme? +

    Which? Trusted Traders is an endorsement scheme that recognises trustworthy traders across the UK within the consumer home improvement, private motor servicing and repairs industries.

  • What is a Which? Approved Service Endorsement? +

    An Approved Service endorsement under the Trusted Trader scheme recognises that the quality of service offered by a company is best-in-class within the relevant industry.

    To achieve this endorsement, a company must pass a rigorous vetting process by Which? involving ongoing audits and testing of all areas that relate to the endorsement.

  • The Benefits of a Which? Endorsed Company to you as a Consumer? +

    As a consumer, you can be assured that you are dealing with a reputable, honest and trustworthy company, who uphold the highest quality standards, for that much needed peace of mind.

    Furthermore, Which? continually monitor and test every company that holds the endorsement to ensure their high quality standards are upheld.

  • See all FAQs

    How to buy

    Find an Ideal installer

    Only fully trained and Gas Safe Registered installers can fit Ideal boilers, so step 1 in your purchase is to choose your local Ideal installer.

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