We are proud to announce after a rigorous audit by Which?’s trading standard professionals, that our out-of-warranty servicing and repairs have now gained endorsement as a Which? Approved Service, under their Trusted Traders scheme.
This mark of excellence recognises our out-of-warranty support team for upholding the high quality standards of the Which? Trusted Traders scheme. Their rigorous quality assessment included an audit of our business processes and spot-check assessments of our engineers.
Which?’s dedication to providing the highest consumer standards, and the benchmark it sets for its accredited traders, aligns with our own values and we’re proud to stand alongside other reputable organisations as part of this scheme.
We don’t just offer industry-leading warranties, we offer industry-leading aftersales service for the life of our products.
As a consumer, you can be assured after having one of our boilers fitted, you will continue to receive the highest standards of customer service even after the warranty expires. This endorsement further reinforces our commitment to building and maintaining long-lasting relationships with our Installers and consumers.
“We are proud to be working with Which? to drive customer excellence. The Trusted Traders status provides customers with confidence and assurance that they will receive a consistently high level of customer experience, with repairs and servicing being undertaken from the moment of calling in, to the expert engineer visit.”
Chris Jessop, Director of Customer Services for Ideal Heating
Who are Which?
Which? has been the UK’s consumer champion for more than 60 years. Which? are a not-for-profit organisation working entirely on behalf of the consumer to protect them – nobody else. They are completely independent, meaning their reviews and advice is not influenced by any third parties and they do not accept any incentives from product manufacturers or retailers.
What is the Which? Trusted Traders Endorsement Scheme?
Which? Trusted Traders is an endorsement scheme that recognises trustworthy traders across the UK within the consumer home improvement, private motor servicing and repairs industries.
What is a Which? Approved Service Endorsement?
An Approved Service endorsement under the Trusted Trader scheme recognises that the quality of service offered by a company is best-in-class within the relevant industry.
To achieve this endorsement, a company must pass a rigorous vetting process by Which? involving ongoing audits and testing of all areas that relate to the endorsement.
The Benefits of a Which? Endorsed Company to you as a Consumer?
As a consumer, you can be assured that you are dealing with a reputable, honest and trustworthy company, who uphold the highest quality standards, for that much needed peace of mind.
Furthermore, Which? continually monitor and test every company that holds the endorsement to ensure their high quality standards are upheld.