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Meet Our New Build Team Blog Header

Meet our new build team

Blog01 January 2023

At Ideal Heating, we’ve got the solution for all of your heating needs.

From gas boilers and heat pumps to hot water cylinders and smart thermostats, our market-leading products have been keeping homes warm for decades.

But there’s so much more to us than our products. From our best-in-class training to our dedicated customer support, we’ve got the experts to help you.

To help you get to know our team better, we’ve launched a new series – Hot Topics – where we’ll introduce you to some of the people who make us the UK’s biggest heating specialist.

You can read all of the Q&As on this page, and keep an eye on our New Build and Social Housing LinkedIn accounts for more!

Sales Director

Neil Thompson

Q) Tell us about your job and what it involves.

National New Build private housing developers, installers and multi occupancy developers, supporting national sales and specification for Ideal Heating, Gledhill and Atlantic products into the private new build sector. Assisting the industries transition from carbon based fuel dependency to industry leading energy efficient and cost effective renewable heating solutions.

Q) What’s the best thing about your job?

Working with a great team, with such a wealth of enthusiasm, talent, and knowledge. 

Q) What makes Ideal Heating stand out in the market?

Great products, manufactured in the UK, designed to meet customers specific needs, delivering the best solutions for energy efficiencies and build cost to our new build and housing developer customers.

Q) What do you like to do when you’re not at work?

Long suffering Sheffield Wednesday supporter, time with the family, travel, a few beers and attempting to play golf. 

Q) Tell me one thing your colleagues wouldn’t know about you?

I’m a passionate Sheffield Wednesday supporter, with many years in the stands watching them home and away, in my younger footballing years I attended training sessions with the Sheffield United youth team, and had to wear their shirt at training, thankfully there was no social media in those days, so no photographic evidence, I’ve had to live with this shame for so many years, and they rejected me!

Key Accounts Executive

Alex Vangeen

Q) Tell us about your job and what it involves.

I’m the Key Accounts Executive for our new build customers in the South East. I look after all new build developers, contractors, and merchants in the area, winning new build specification deals and selling Ideal’s range of boilers and heat pumps.

Q) What’s the best thing about your job?

There is no better feeling than when you win a new specification, especially against the tough competition we face.

Receiving positive feedback from happy clients is also a stand-out – it’s great to hear that you’re doing a good job and that our customers are happy with the service we’re providing them.

Q) What makes Ideal Heating stand out in the market?

In the new build market, we have the best package offer, spanning product, service, price, and reliability. These are all great to help give confidence when selling.

Our customers trust the Ideal brand. It’s the reason so many of them have been our customers for many years. They keep coming back to us because they’re happy with the service they receive.

Q) What do you like to do when you’re not at work?

After a Covid-induced break, I am finally getting back to karting. I have done it for 20 years, and it was wonderful to be back on the track. 

I also love to spend time with the family - my wife and two girls are my world. 

Q) Tell me one thing your colleagues wouldn’t know about you?

I’m a regular panelist on the largest independent F1 podcast “Missed Apex” as their race analyst. I have been on it since 2016.

Key Accounts Executive

Steven Maxwell

Q) Tell us about your job and what it involves.

I am the new build Key Account Executive for South Wales & South West.

My role involves visiting new and existing regional and national developers. During my visits I support current projects and help design and specify new sites for all their heating requirements.

Along with visiting developers, I also call on all the contractors which complete the installation of our boilers and heat pumps for them.

Q) What’s the best thing about your job?

Definitely the people. I have a great team and customers, and that’s a massive part of the job that I do.

Q) What makes Ideal Heating stand out in the market?

The wide range of products that we have to offer and the exceptional pre/after sales support.

It’s one thing to manufacture and supply a quality product, but the customer service we provide and the expertise we have in-house is really special.

Q) What do you like to do when you’re not at work?

I am very much family orientated, so enjoy spending time with my two kids, going away in our camper van, travelling, and the odd game of golf.

Q) Tell me one thing your colleagues wouldn’t know about you?

I’m really good at baking cakes. In my spare time I make birthday cakes for friends and family.

Key Accounts Executive

Roger Barber

Q) Tell us about your job and what it involves.

Key Account Executive New Build Central Building business relationships with New Build Developers to increase the Ideal Market Share.

Q) What’s the best thing about your job?

Having the ability to increase Ideal Heating products in partnership with the Developer.

Q) What makes Ideal Heating stand out in the market?

Market leading products, Class leading Product/Service support before and after specification.

Q) What do you like to do when you’re not at work?

Play Golf, walk the dog, enjoy tripping with the grand kids and may be dining out with the occasional aperitif. 

Q) Tell me one thing your colleagues wouldn’t know about you?

I was the School Javelin Champion at Grammar School.

Key Accounts Executive

Mark Cordingley

Q) Tell us about your job and what it involves.

My role is to look after new build business for the North of England. This includes supporting both contractors and developers with marketing, pre sales and aftersales support. 

My aim is to protect our boiler sales while introducing Ideal air source heat pumps into the new build sector. 

My strategy is to help my customers with the legislation changes and be a key part in helping support both contractor and developers with the changes ahead as we head towards net zero and decarbonisation.

Q) What’s the best thing about your job?

I love spending time with customers, it’s great for getting to know people from different walks of life. 

I really enjoy the customer service part of my role and being the key contact and support for all my customer base. 

The number one thing has to be sales! New build sales can be a long process from pre sales to order, making sure we link up the full route to market, so it is satisfying when you see the confirmed orders coming through.

Q) What makes Ideal Heating stand out in the market?

We have the full package: pre sales, product, marketing, designs, sales, after sales support. 

We have been involved in heating homes for over 100 years, so we know what we’re doing and how to fully support our customer base. 

This is very obvious in new build and is why we have a 76 per cent market share.

Q) What do you like to do when you’re not at work?

I love spending time with my family. I have four-year-old son George and an eight-year-old daughter Faith. 

I also love playing and watching sport and I have had the joy of being the captain of my golf club for the last 16 months.

Q) Tell me one thing your colleagues wouldn’t know about you?

I’m ex-Armed Forces. I was in The Royal Dragoon Guards for seven years straight from school. 

I was a driver, a gunner and an operator of the Challenger 2 main battle tank.