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Meet our social housing team
At Ideal Heating, we’ve got the solution for all of your heating needs.
From gas boilers and heat pumps to hot water cylinders and smart thermostats, our market-leading products have been keeping homes warm for decades.
But there’s so much more to us than our products. From our best-in-class training to our dedicated customer support, we’ve got the experts to help you.
To help you get to know our team better, we’ve launched a new series – Hot Topics – where we’ll introduce you to some of the people who make us the UK’s biggest heating specialist.
You can read all of the Q&As on this page, and keep an eye on our New Build and Social Housing LinkedIn accounts for more!
Q) Tell us about your job and what it involves.
I manage a team of regional Key Account Managers in the North of England, selling gas boilers and air source heat pumps into the specification sector.
Q) What’s the best thing about your job?
Witnessing staff adapt to varying market conditions as well as embracing new products. We recently launched our new Logic Air monobloc heat pump for the domestic market, which included a roadshow tour of English football stadiums across the country. We visited Old Trafford in Manchester, St James’ Park in Newcastle, Elland Road in Leeds and The Hawthorns in West Bromwich, which was a fantastic experience.
Q) What makes Ideal Heating stand out in the market?
Care and attention - we pride ourselves on producing the best heating products, but more importantly, having the best after-care support. Our customers know they can rely on us, whatever their needs and requirements, and that if they ever encounter any issues, they’ll be dealt with quickly. We’re the number one rated boiler manufacturer on TrustPilot – which reflects the quality of our products and our commitment to customers and the UK heating industry.
Q) What do you like to do when you’re not at work?
I am in a pool team, and a snooker team and also still try my best to run around on a five-a-side pitch. I also follow Bradford City and playing golf passes the time too. Maybe sport is the answer here!
Q) Tell me one thing your colleagues wouldn’t know about you.
I honestly can’t think of anything, I’m an open book in all walks of life!
Q) Tell us about your job and what it involves.
I am responsible for all three sales channels – one-off, new build and social housing - within Scotland and Northern Ireland. This is the only role like this within Ideal Heating.
Over the years I’ve also supported Ideal Heating’s training operations. We’re passionate about helping installers and engineers provide the highest standards of service to their customers through our learning and development offering.
Q) What’s the best thing about your job?
Interacting with our customers, getting to know them and building great working relationships and very often lifelong friendships. I’m proud to represent Ideal Heating and to be part of the UK heating industry.
Q) What makes Ideal Heating stand out in the market?
It’s got to be our sales teams and everyone involved in providing the industry-leading customer services we provide. Our customers know they can count on us that, if they ever have an issue, we’ll get it sorted for them quickly and correctly.
Q) What do you like to do when you’re not at work?
I enjoy eating out trying new restaurants and foods, and spending time with family and our dogs.
Q) Tell me one thing your colleagues wouldn’t know about you.
I have been a professional DJ (at weekends) since 1993.
Q) Tell us about your job and what it involves.
My role involves building relationships and gaining specification with local authorities, housing associations and contractors.
It’s my job to present our customers with the current Ideal product range which would improve their tenants’ heating experience, energy costs and efficiency.
After that, it’s about backing it up with our ongoing support.
Q) What’s the best thing about your job?
I love the challenge of winning the next contract – and obviously the satisfaction you get from clients telling you how good we are.
Q) What makes Ideal Heating stand out in the market?
For me, it’s the build quality and performance of the Ideal range. It really is second to none, and I’m proud that our products are manufactured in the UK.
The level of customer service we offer to all of our clients is another big factor. Our customers know we’re here to help them whenever they need us. They know they can get hold of us easily, and that we’ll resolve any issues quickly and correctly.
Q) What do you like to do when you’re not at work?
I love the family time, getting dragged to the theatre by my better half, wine tasting, and of course watching the football when I don’t have any jobs left on the to-do list!
Q) Tell me one thing your colleagues wouldn’t know about you?
As I can no longer take part in physical sport due to a history of injuries, I have been playing indoor and outdoor bowls for the past five years.
I’ve already won club and county medals playing team and pairs competitions.
Q) Tell us about your job and what it involves.
Account Management for Social Housing and Contract sector for the Midlands region. Pricing negotiations and ensuring the social client and contractor journeys with Ideal are as smooth as possible.
Q) What’s the best thing about your job?
Delivering customer satisfaction
Q) What makes Ideal Heating stand out in the market?
Exceptional customer service
Q) What do you like to do when you’re not at work?
Golf and socialising.
Q) Tell me one thing your colleagues wouldn’t know about you?
Nothing, I am an open book!
Q) Tell us about your job and what it involves.
As a Key Account Executive, it’s my job to develop and maintain a reciprocal relationship between customers – that can be local authorities, housing associations, property developers, contractors and facilities management companies - and Ideal Heating. Specialising in SAP, building regulations, heating specification, hot water and low carbon solutions, I consult with our clients to establish the best-suited products for each application.
Q) What’s the best thing about your job?
I feel a real sense of satisfaction when I can solve or influence any issues that our clients and customers may have. I’ve got over 30 years of experience in the industry, and being able to use the knowledge I’ve gained in those years is incredibly rewarding.
Q) What makes Ideal Heating stand out in the market?
Ideal Heating responds to the needs of installers and the heating industry, not just the needs of the company.
Our product portfolio is very impressive, from boilers and heat pumps to our hot water cylinders and smart thermostats. We back that up with our training and customer service, and it’s the full package that makes us stand out in the market.
Q) What do you like to do when you’re not at work?
When not at work, I enjoy spending time with my family, especially my grandchildren.
Outside of that, I play badminton with my wife at our local club, and when I’m not there, you’ll find me relaxing with friends at our local British Legion club.
Q) Tell me one thing your colleagues wouldn’t know about you?
Not telling! That’s why my colleagues don’t know!
Q) Tell us about your job and what it involves.
Although my title is Area Sales Manager (ASM), I carry out both ASM and Key Account Executive roles in Northern Ireland. As such, this involves looking after merchants, one-off installers, the Northern Ireland Housing Executive, local housing associations and M&E contractors. I also organise training in Northern Ireland, sourcing venues for our trainers to use when they come across. Because we are not mainland UK, I find that installers contact myself rather than contact England, so I also get a lot of warranty calls and calls to do with both Installer/Contractor Connect
Q) What’s the best thing about your job?
The people. I enjoy meeting my colleagues at Ideal and find them to be a friendly and professional team. It’s the people which makes any business special, and Ideal Heating is no different to that.
Q) What makes Ideal Heating stand out in the market?
The product is easy to install, competitively priced and reliable. As long as those three things continue, and our customer service remains as strong as it currently is, Ideal will be at the forefront of the market. We have a brilliant product range which is constantly evolving to meet our customers’ needs, and the industry’s, and we’re now focused on new, low carbon solutions like heat pumps.
Q) What do you like to do when you’re not at work?
I enjoy getting out into the countryside for walks and listening to and discovering new music.
Q) Tell me one thing your colleagues wouldn’t know about you?
I’m an Aston Villa supporter.
Simon Knight
Senior Key Account & Business Development Manager
South East
Q) Tell us about your job and what it involves.
My job is working with social housing providers and their contractors to gain specification, support products and services from Ideal Heating including after sales and training support.
Q) What’s the best thing about your job?
Working with a great team at the factory and out in the field selling a market leading range of products and giving our customers excellent service.
Q) What makes Ideal Heating stand out in the market?
I believe we offer the complete package from the product to after sales service and training, supporting a great product range.
Q) What do you like to do when you’re not at work?
We have a power boat and enjoy taking it for a run at our local beach and trying to teach my children to water ski.
Q) Tell me one thing your colleagues wouldn’t know about you?
I once had a dispute over a parking space in London with Joanna Lumley.
Q) Tell us about your job and what it involves.
As a Key Accounts Executive, it’s my job to build and develop relationships with clients and contractors within the social housing space, helping to maintain Ideal’s presence and brand as a market leader.
Q) What’s the best thing about your job?
Meeting and supporting people to help improve their heating products within their housing portfolio, which in turn ensures tenants and residents have the most efficient and effective heating systems.
Q) What makes Ideal Heating stand out in the market?
It’s the commitment to continuous improvement in technology, processes, and customer service. We’re the UK’s market leader in both the domestic and commercial sectors, but we’re not standing still. We’re continuing to evolve and innovate to ensure we remain at the forefront of the heating industry.
Q) What do you like to do when you’re not at work?
I’ve got two young girls, so by the time you’ve factored in the endless after-school activities, there’s not much time to do the things I like! If I can, I enjoy playing golf, football and badminton. I like all sports to be honest.
Q) Tell me one thing your colleagues wouldn’t know about you?
I organised and took part in a squash marathon for charity, where I played squash for 24 hours. Also, as I child I won a PlayStation console and a year’s supply of Smarties Mini Eggs – needless to say, that was the best year of my life.
Q) Tell us about your job and what it involves.
I am a point of contact for key accounts in the North West and North Wales. As a Key Account Executive, I help Ideal Heating secure new social housing specifications, creating partnerships between Ideal and the client to provide the best service possible. I also get the opportunity to represent Ideal Heating at numerous exhibitions and events. This year I was part of the Logic Air heat pump launch roadshow, visiting football stadiums across the country and speaking to both existing and prospective customers.
Q) What’s the best thing about your job?
Being at Ideal for over 12 years, I would say it’s the relationships built with customers who I would consider friends. It’s brilliant being able to attend events and speak to our customers who are happy with the service we provide. It’s rewarding to know you’re doing a good job and that Ideal is meeting the needs of our social housing customers.
Q) What makes Ideal Heating stand out in the market?
Ideal offers reliable products which have built a reputation to be proud of. We are also an innovative and forward-thinking business. Each and every client has different requirements and priorities. At Ideal, we tailor our offering to meet their needs.
Q) What do you like to do when you’re not at work?
I love spending time socialising with family and friends. I also coach an under 14s football team and support Man United.
Q) Tell me one thing your colleagues wouldn’t know about you?
I can ride a unicycle and juggle!
Q) Tell us about your job and what it involves.
I am responsible for area sales and Key account management for social housing clients and larger contractors for the Yorkshire Area. Working hard to maintain the highest level of customer support and driving sales with new and existing clients.
Q) What’s the best thing about your job?
Every day is different! My days vary from meetings and presentations to product training and attending customer conferences. For me you can’t beat that feeling of your first sale or contract commitment from a new customer or client.
Q) What makes Ideal Heating stand out in the market?
Reliable products, market leading warranties and customer service. That’s why we are number 1! Also moving into renewable technologies our product portfolio is growing and the future looks very exciting.
Q) What do you like to do when you’re not at work?
Spending time with my family and going to the gym.
Q) Tell me one thing your colleagues wouldn’t know about you?
Most of my colleagues will know, but for those that do not, I am a huge Sheffield Wednesday fan, not sure why… but I am 😊
Q) Tell us about your job and what it involves.
I am the Key Account Executive for Scotland covering both new build and social housing sectors.
My role involves managing and supporting the business needs of new and existing national and regional new build developers, local authorities, housing associations and contractors. Working closely with our merchant partners is also a key part of this process.
Alongside our gas boiler business, I am also involved in promoting and selling our renewable solutions into this customer network.
Q) What’s the best thing about your job?
Being able to engage with a wide variety of people each day - from our customer base, merchant partners and Ideal colleagues alike. It’s a people’s game and forging relationships is crucial to the success and sales growth of our business.
Q) What makes Ideal Heating stand out in the market?
The wealth of industry experience in all departments and exceptional customer and aftercare service. This combined with UK manufactured industry leading innovative products set’s Ideal apart.
Q) What do you like to do when you’re not at work?
Most of my time is based around my wife and children. I have two young boys, a one-year-old and five-year-old who keep me on my toes. Between swimming, kickboxing, football, and other activities, the weekends are normally very busy, and family orientated. I like to keep myself active too, I enjoy trail running and hit the gym when I can.
Q) Tell me one thing your colleagues wouldn’t know about you?
I write and produce music under the name 2nd Phase in my spare time. Less so now, but it’s something I have been involved with since my early 20’s.