Your ErP questions answered by our Energy related Products Directive expert!

We’re all about making it easy for installers to get to grips with ErP. During our recent Twitter Q&A with Installer magazine, installers across the UK were given the chance to ask our ErP expert, Adam Foy, their ErP related questions.

Here’s a full list of questions and answers in case you missed it!

Q: Is ErP just about putting labels on boilers?

A: Not entirely, ErP is about making it easier for consumers to compare the energy efficiency of their heating.

Q: When will installers have to produce a package (system) label?

A: Installers will need to calculate & produce a package label when supplying a complete heating system, classed as boiler + control and/or solar device, not if installing a boiler or boiler + hot water cylinder.

Q: What EXACT documents will installers have to give to their customers?

A: If they are only supplying a replacement boiler just the ErP label & product fiche that came with it. If they supply a complete system, the ErP labels & fiche for each product, plus a package label & fiche.

Q: Where will these documents be found?

A: In the product packaging, or on manufacturers’ websites if the product was on sale before 26 September 2015.

Q: How do installers fill out a product fiche?

A: For a basic boiler + control system it’s the space heating efficiency % figure of the boiler plus the efficiency % of the controls class. This gives a total % which translates to an A, A+ etc. We’ve produced a step by step video, available here:

Q: What’s the best way to produce the label?

A: We got an online calculator to make it easier for installers, here: or on the Installer Connect app

Q: Do the labels have to be printed in colour? Can they be printed on plain paper rather than sticky labels?

A: The package label can be printed on plain paper, but must be in colour, installers can send a pdf to customers from our online ErP calculator.

Q: Does the “system/package label” take heat loss into account?

A: No, a system/package label doesn’t need to as standard cylinders aren’t included in the package, only solar.

Q: What happens if installers don’t follow the new rules?

A: Compliance is compulsory and will be monitored by the National Measurement Office.

Q: How long will it add onto an installer’s day?

A: With most systems it shouldn’t take longer than 5 minutes, provided all the product info is to hand.

Q: Is there a calculator to calculate ErP for systems using multiple brands components?

A: Our calculator can be used for an Ideal boiler & any manufacturer’s controls. Check merchants’ websites or HHIC

Q: Is the ErP info for your boilers available on your website?

A: Yes, via the installation manuals and spec sheets are available here

Q: Can the Energy related Products (ErP) Directive provide good opportunities for installers?

A: Absolutely, ErP is an opportunity to educate customers about energy efficiency, by upgrading their system, adding better controls, better maintenance through power flushing, water treatment & upselling services.