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HALO App Privacy Notice
Purpose of this privacy NOTICE
This Privacy Notice aims to give you information on how Ideal Boilers Limited collects and processes your personal data through your use of the Ideal Halo mobile application ("App") available on our site (idealheating.com) or hosted on https://app.idealhalo.co.uk ("App Site"), once you have downloaded a copy of the App onto your mobile telephone or handheld device ("Device").
This Privacy Notice applies to the App, any of the services accessible through the App ("Services") that are available on the App Site or other sites of ours ("Services Sites"). This App is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this Privacy Notice together with any other Privacy Notice or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Notice supplements other notices and privacy policies and is not intended to override them.
We are subject to both the EU General Data Protection Regulation in relation to our use of personal data about individuals in the European Union when we offer our services directly to you in the Republic of Ireland ("ROI") and the UK General Data Protection Regulation in relation to our use of personal data about individuals in the UK. The UK General Data Protection Regulation is a version of the EU General Data Protection Regulation that has been incorporated into UK law. This Privacy Notice is intended to satisfy our obligations to tell you about how we use your personal data under both the EU and UK General Data Protection Regulation.
Important information and who we are
Ideal Boilers Limited is part of the Groupe Atlantic UK & ROI Group. When we mention “Ideal Boilers” "we", "us" or "our" in this Privacy Notice, we are referring to Ideal Boilers Limited. Ideal Boilers Limited is the controller responsible for the personal data collected via the App as it determines how and why the personal data is used.
We have a data protection officer ("DPO") who is responsible for overseeing questions in relation to this Privacy Notice and our use of personal data. If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Contact details
Our full details are:
Full name of legal entity: Ideal Boilers Limited
Email address: [email protected]
Postal address: Box 103 National Avenue, Hull HU5 4JN
Telephone number: 01482 498660
You have the right to make a complaint at any time to the Information Commissioner’s Office ("ICO"), the UK supervisory authority for data protection issues (www.ico.org.uk) or the Data Protection Commission, the Republic of Ireland supervisory authority for data protection issues (https://www.dataprotection.ie/).
Third party links
Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as Contact Data. Please check these policies before you submit any personal data to these websites or use these services.
The data we collect about you
We may collect, use, store and transfer different kinds of personal data about you as follows:
Identity Data
first name, last name
Contact Data
email address
Device Data
includes the type of mobile device you use, a unique device identifier, the MAC address of the Device’s wireless network interface, your mobile operating system, the type of mobile browser you use, time zone setting; your use of the App, will make use of temporary GPS-based location data sent from your devices. This data will not be saved. You can turn off this functionality at any time by turning off the location services settings for the App on the device.
Usage Data
includes details of your use of our App including, but not limited to, other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access
Marketing and Communications Data
includes your preferences in receiving marketing from us and your communication preferences
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific App feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We will collect and process the following data about you:
Information you give us.
This is information (including Identity, Contact, and Marketing and Communications Data) you give us by filling in forms on the App or by corresponding with us (for example, by email or chat). It includes information you provide when you register to use the App, enter a competition, promotion or survey, report a problem with an App, or give us feedback or contact us.
Information we collect about you from your Device.
Each time you use the App we will automatically collect certain data including Device, and Usage Data (to the extent that each constitutes personal data).
How we use your personal data
We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances:
Where you have consented before the processing.
Where we need to perform a contract we are about to enter or have entered with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by contacting us using the following details Po Box 103, National Avenue, Hull, HU5 4JN or by email on [email protected].
Purposes for which we will use your personal data
Purpose/activity
Type of data
Lawful basis for processing
To install the App
Identity
Contact
Device
Your consent
To register you as a new App user
Identity
Contact
Device
Performance of a contract with you
To provide services via the App (for example to allow you to control your boiler via the App)
Identity
Device
Profile
Usage
Performance of a contract with you
To manage our relationship with you including notifying you of changes to the App (including the App's terms of use)
Identity
Contact
Profile
Performance of a contract with you
Necessary for our legitimate interests (to supply an App which compliments the boilers we supply, give end users more flexibility in relation to the use of their boilers, keep records updated and analyse how you use our products to continue to improve those products)
To enable you to participate in a prize draw, or competition
Identity
Contact
Device
Profile
Marketing and Communications
Performance of a contract with you
Necessary for our legitimate interests (to analyse how customers use our products/services and to develop them and grow our business)
To manage our relationship with you which will include asking you to leave a review or take a survey
Identity
Contact
Device
Profile
Performance of a contract with you
Necessary for our legitimate interests (to analyse how customers use our products/services and to develop and improve those products/services)
To administer and protect our business and the App including troubleshooting, data analysis and system testing
Identity
Contact
Device
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security)
To measure and analyse the effectiveness of the advertising we serve you
Device
Usage
Performance of a contract with you
Necessary for our legitimate interests (to keep our App updated and relevant, to develop our business and to inform our marketing strategy)
To monitor trends so we can improve the App
Device
Usage
Necessary for our legitimate interests (to make improvements to the App to offer a better service to our customers for the benefit of our brand)
Where we rely on legitimate interests as set out above we balance the legitimate interests against your rights and freedoms before we process your personal data for our legitimate interests. We will only use your personal data for our legitimate interests where our interests are not overridden by your rights and freedoms and have we carefully assessed that this is the case.
MARKETING AND OPTING OUT
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You can update your advertising and marketing preferences at any time in the App.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or contact us via email to [email protected].
Where you opt out of receiving these marketing messages, this will not affect our use of the personal data provided to us as a result of services provided by the App.
Disclosures of your personal data
We may share your personal data with the parties set out below for the purposes set out in the table in the Purposes for which we will use your personal data section of this Privacy Notice.
Internal Third Parties: Other companies within the Groupe Atlantic UK & ROI Group, who are based in UK and ROI and provide IT and system administration services.
External Third Parties.
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers based in UK who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue and Customs, regulators and other authorities acting as processors or joint controllers based in the UK who require reporting of processing activities in certain circumstances.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
International transfers
Your personal data may be processed both within the UK and within the EEA.
Due to the international nature of our business, we may process your personal data both nationally and internationally for the purposes set out above. This will include transferring your personal data outside either the United Kingdom (UK) or the European Economic Area (EEA) (including to other members of our Group) depending on where we are located.
The Groupe Atlantic Group has presence globally and the countries outside of the UK and EEA which we may transfer your personal data to include but is not limited to, the United States of America (USA) and Canada.
If we transfer your personal data out of the UK or the EEA, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the ICO, for example the adequacy decision in place in relation to transfers of personal data between the EEA and the UK (which achieves compliance with the EU GDPR) and the adequacy regulations in relation to transfers of personal data between the UK and the EEA (which achieves compliance with the UK GDPR), there are also similar adequacy decisions and adequacy regulations in place in relation to transfers of personal data from the EEA to Canada and from the UK to Canada on which we may also rely; or
we may use specific contracts which give personal data the same protection it has in the UK or the EEA (as applicable). For further details, see here for compliance with the UK GDPR and until 27 December 2022 the EU GDPR and here which may be used for compliance with the EU GDPR. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK or the EEA (as applicable).
Data security
All information you provide to us is stored on our secure servers and encrypted using Secured Sockets Layer Technology (SSL).
Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.
We have put in place procedures to deal with any suspected personal data breach and will notify you and the ICO when we are legally required to do so.
Data retention
By law we have to keep basic information about our customers (including Contact Data and Identity Data) for six years after they cease being customers for tax purposes all other personal data deleted as set out below.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In some circumstances you can ask us to delete your personal data. See the Your legal rights section of this Privacy Notice below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
In the event that you do not use the App for a period of 2 years then we will treat the account as expired and your personal data may be deleted.
Your legal rights
Under certain circumstances you have the following rights under data protection laws in relation to your personal data.
You have the right to:
· Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you subject to certain exemptions. We may require further information in order to respond to your request (for instance, evidence of your identity and information to enable us to locate the specific personal data you require).
· Request correction of the personal data that we hold about you where it is incorrect or incomplete. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
· Request erasure of your personal data in certain circumstances. For example:
o this enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
o you also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below);
o where we may have processed your information unlawfully;
o where we are required to erase your personal data to comply with the law;
o if you withdraw your consent and there is no other legal ground for which we rely on the continued use of your personal data.
Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
· Object to processing of your personal data where we are relying on our legitimate interests (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. Where you object to our processing on this ground, you must give specific reasons based on your particular situation concerning why you are objecting to the processing of your personal data and we shall no longer process your personal data unless: (i) we can demonstrate that we have compelling legitimate grounds for processing your information which override your interests, rights and freedoms; or (ii) the data is needed for the establishment, exercise or defence of legal claims.
You also have the right to object where we are processing your personal data for direct marketing purposes.
· Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
o if you want us to establish the data’s accuracy;
o where our use of the data is unlawful but you do not want us to erase it;
o where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
o you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
· Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies:
o to personal data which you provided to us;
o where the use of your personal data is based on your consent or where we used the information to perform a contract with you; and
o where the use of your personal data is carried out by automated (i.e. electronic) means.
· Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You also have the right to ask us not to continue to process your personal data for marketing purposes.
You can exercise any of these rights at any time by contacting us at Po Box 103, National Avenue, Hull, HU5 4JN or [email protected].
Changes to the Privacy Notice and your duty to inform us of changes
We keep our Privacy Notice under regular review.
This version was last updated on 23/06/2022. It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you by email or when you next start the App. The new policy may be displayed on-screen and you may be required to confirm you have read the changes to continue your use of the App.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.
COOKIE POLICY
The cookie law explained
Changes to online privacy laws across the EU, since May 2011, mean that visitors to many websites will start to be asked for their consent for the use of 'cookies' and other similar web technologies.
'Cookies' are a type of file stored on your internet device (PC, Phone or Tablet) and used by most websites in various ways enabling you to personalise your online experience. Cookies can also be used to track your activity and behaviour online. This provides website owners important insights into the quality of their services, allowing them to improve and better meet the needs of all their visitors.
Cookies used on this site
Analytics cookies
These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.
Third party cookies
We may use a number of social media tools to enhance visitor interaction on our site. If you already use these platforms their cookies may be set through our website. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevant to your interests. If you do not use such platforms then our site will not place these cookies on your device.
In using this site you are consenting to us using the aforementioned cookies, in compliance with our normal terms and conditions. Depending on your browser you can choose to delete your cookies or change your privacy settings so these cookies cannot be tracked.
END USER LICENCE AGREEMENT
END USER LICENCE
PLEASE READ THESE LICENCE TERMS CAREFULLY
BY CLICKING ON THE "ACCEPT' BUTTON WITHIN THE HALO APP YOU AGREE TO THESE TERMS WHICH WILL BIND YOU.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT CLICK ON THE "ACCEPT' BUTTON. PLEASE NOTE THAT IF YOU DO NOT ACCEPT THESE TERMS, YOU WILL NOT BE ABLE TO USE THE APP.
WHO WE ARE AND WHAT THIS AGREEMENT DOES
We Ideal Boilers Limited of National Avenue, Hull HUS 4JN license you to use of the Ideal Halo mobile application software, the data supplied with the software, (App) and any updates or supplements to it as permitted in these terms.
YOUR PRIVACY
Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in PRIVACY POLICY.
Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
APPLE AND GOOGLE TERMS ALSO APPLY
The ways in which you can use the App may also be controlled by Apple and Google's rules and policies and Apple and Google's rules and policies will apply instead of these terms where there are differences between the two.
OPERATING SYSTEM REQUIREMENTS
This app requires an internet enabled smart phone or tablet device with a minimum of either iOS 72 or above, or Android 8 (Oreo) or above. It is recommended that the device has at least 7GB RAM.
SUPPORT FOR THE APP AND HOW TO TELL US ABOUT PROBLEMS
Support. If you want to learn more about the App or have any problems using it please take a look at our support resources at https://idealboilers.com/support/faqs.
Contacting us (including with complaints). If you think the App is faulty or misdescribed or wish to contact us for any other reason please email our customer service team at [email protected] or call them on 07482 498660.
How we will communicate with you. If we have to contact you we will do so by email, using the contact details you have provided to us.
HOW YOU MAY USE THE APP, INCLUDING HOW MANY DEVICES YOU MAY USE IT ON
In return for your agreeing to comply with these terms you may:
download a copy of the App onto any number of compatible devices and view, use and display the App on such devices for your personal purposes only.
receive and use any free supplementary software code or update of the App incorporating "patches" and corrections of errors as we may provide to you.
except in the course of permitted sharing (see above "HOW YOU MAY USE THE APP") not rent, lease, sub license, loan, provide, or otherwise make available, the App in any form, in whole or in part to any person without prior written consent from us;
not copy the App except as part of the normal use of the App or where it is necessary for the purpose of back up or operational security;
not translate, merge, adapt, vary, alter or modify, the whole or any part of the App nor permit the App to be combined with, or become incorporated in, any other programs, except as necessary to use the App on devices as permitted in these terms;
not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App nor attempt to do any such things, except to the extent that (by virtue of sections SOB and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
is not used to create any software that is substantially similar in its expression to the App;
is kept secure; and
is used only for the Permitted Objective;
comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App.
not use the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, or any operating system;
not infringe our intellectual property rights or those of any third party in relation to your use of the App (to the extent that such use is not licensed by these terms);
not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App;
not use the App in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
not collect or harvest any information or data our systems or attempt to decipher any transmissions to or from the servers running the App.
not using the App in line with our instructions;
exceeding your permitted data limit on your broadband or mobile data packages; or
problems caused by smartphone, computer, internet browsers or internet connection.
You must stop all activities authorised by these terms, including your use of the App.
You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.
We may remotely access your devices and remove the App from them.
YOU MUST BE 18 TO ACCEPT THESE TERMS AND DOWNLOAD THE APP
You must be 18 or over to accept these terms and download the App.
YOU MAY NOT TRANSFER THE APP TO SOMEONE ELSE
We are giving you personally the right to use the App as set out above under the heading "HOW YOU MAY USE THE APP". Whilst you may have sharing rights as set out above, you may not otherwise transfer the App to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.
CHANGES TO THESE TERMS
We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.
We will give you at least 30 days notice of any change by sending you an email with details of the change or notifying you of a change when you next start the App.
If you do not accept the notified changes you will not be permitted to continue to use the App.
UPDATE TO THE APP AND CHANGES TO THE SERVICE
From time to time we may automatically update the App to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.
If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App.
The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you downloaded it.
IF SOMEONE ELSE OWNS THE PHONE OR DEVICE YOU ARE USING
If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.
WE MAY COLLECT TECHNICAL DATA ABOUT YOUR DEVICE
By using the App, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products and to provide any services to you.
WE MAY COLLECT LOCATION DATA (BUT YOU CAN TURN LOCATION SERVICES OFF)
Your use of the App, will make use of location data sent from your devices. You can turn off this functionality at any time by turning off the location services settings for the App on the device. You consent to us and our affiliates' and licensees' transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based and road traffic-based products and services.
You may stop us collecting such data at any time by turning off the location services settings on your smart phone or tablet.
WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO
The App may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).
You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
LICENCE RESTRICTIONS
You agree that you will:
ACCEPTABLE USE RESTRICTIONS
You must:
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in the App throughout the world belong to us [(or our licensors)] and the rights in the App is licensed (not sold) to you. You have no intellectual property rights in, or to, the App other than the right to use them in accordance with these terms.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We are responsible to you for foreseeable loss and damage caused by us. if we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Limitations to the App. The App does not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App. Although we make reasonable efforts to update the information provided by the App, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App.
Check that the App is suitable for you. The App has not been developed to meet your individual requirements. Please check that the facilities and functions of the App (as described on the appstore site) meet your requirements.
We are not responsible for events outside our control. If our support for the App is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any services you have paid for but not received.
What we will not be responsible for. We will not be responsible for any costs, loss or damage that you or anyone else suffers as result of:
WE MAY END YOUR RIGHTS TO USE THE APP IF YOU BREAK THESE TERMS
We may end your rights to use the App at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.
If we end your rights to use the App:
WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
YOU NEED OUR CONSENT TO TRANSFER YOUR RIGHTS TO SOMEONE ELSE
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
NO RIGHTS FOR THIRD PARTIES
This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 7999 to enforce any term of this Agreement.
IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
CONSENT TO INSTALLATION OF THE APP
Under data protection laws, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes, and your rights in relation to your personal data. This information is provided in the privacy policy above and it is important that you read that information.
Before installation of this App, please indicate your consent to our processing of your personal data (including your name, contact details and device information) as described in the privacy policy above.
YES I consent to the installation of the App for the purposes of allowing me to remotely control my central heating boiler.
NO I do not consent to the installation of the App.
How you can withdraw consent
Once you provide consent by selecting "YES", you may change your mind and withdraw consent at any time by contacting us at [email protected] but that will not affect the lawfulness of any processing carried out before you withdraw your consent.
Consent to processing Location Data
YES I consent to processing of my Location Data ([including details of my current location disclosed by GPS technology.
NO I do not consent to processing of my Location Data and I have disabled my settings.