Max Confidence Warranty Terms and Conditions

1. The boiler must have been installed and commissioned within 12 months of manufacture by a registered Gas Safe installer in accordance with the guidelines in the installation and servicing booklet provided with the boiler.

2. The Benchmark commissioning sheet must be completed by the installer and left with the boiler for reference purposes.

3. The warranty will commence from the date of installation. Without proof of purchase i.e.: an invoice or completed Benchmark commissioning sheet, the warranty will commence from the date of manufacture as detailed on the appliance data plate.

4. To qualify for the full 10 years boiler warranty when installed with an Ideal System Filter or 8 years standard boiler warranty the boiler must be registered within 30 days of installation. Should this condition not be met the period of warranty will extend to only 12 months from installation.

5. At the end of each 12 month period following installation, the boiler must be serviced by a Gas Safe registered engineer. Should this condition not be met the boiler warranty will lapse.

6. If the boiler suffers a mechanical or an electrical breakdown we should be contacted on one of the following numbers:

Northern Ireland: 02890 331444

Elsewhere in the UK: 01482 498660 Our normal working times, excluding Bank Holidays are: 8am – 8pm Monday to Friday, 8am – 2pm Saturday, 8am – 12 noon Sunday.

We will arrange for an engineer or appointed contractor, to inspect and repair, or where in our sole opinion repair is not economic, arrange to replace the boiler. Please note:

a. Engineers will only attend to boiler products where it is considered by them that the installation does not pose a risk to health and safety.

b. A permanently fixed access ladder must service installations in lofts or attics. Adequate lighting and permanently fixed flooring must also be available.

c. Cupboard installations must provide minimum working clearances as detailed in the installation instructions. Ideal will not accept responsibility for the removal of cupboards, kitchen units or trims in order to gain access for repairs.

7. The warranty does not apply:

a. If the boiler is removed from its place of installation without our prior consent.

b. To any defect, damage or breakdown caused by inadequate servicing of the boiler or by deliberate action, accident, misuse or third party interference including modification or an attempted repair which does not fully comply with industry standards.

c. To any defect, damage or breakdown caused by the design, installation and maintenance of the central heating system.

d. To descaling or other work required as a result of hard water scale deposits or from damage caused by aggressive water or sludge resulting from corrosion. Indications that such work may be required include a noisy boiler, cold spots on radiators, sludge in pipes and poor circulation of the central heating system.

e. If the claim/contact procedure set out in section 6 is not adhered to.

f. To any other costs or expenses caused by or arising as a result of the breakdown of an Ideal boiler.

g. To any defect resulting from the incorrect installation of the boiler, the flue system or the facility for condensate disposal.

h. To any costs incurred during delays in fixing reported faults.

8. We reserve the right to charge a call out fee where:

a. There is no completed Benchmark commissioning sheet or equivalent control document present.

b. A fault cannot be found.

c. The breakdown or fault has been caused by an event, which is excluded from the warranty – refer to section 7.

d. Failure to cancel an agreed appointment prior to our engineer’s visit.

e. The boiler is outside the period of warranty or the conditions of the warranty have not been met – refer to sections 4 & 5.

9. With the Exception of the Max Confidence Warranty, see section 10. If we fit replacement parts or replace a boiler it will not extend the period of the warranty. All replaced parts or boilers will become the property of Ideal Boilers Ltd.

10. With a Max Boiler the Max Confidence Warranty will be applied, which is a one year warranty extension subject to the following:

a. All other terms and conditions of warranty have been met

b. That the product has suffered a latent defect to a component or components of the boiler that has occurred through correct use of the appliance

c. An additional year will be added to the warranty end date of the boiler and will remain subject to continued adherence to the terms and conditions of warranty

d. The Max Confidence Warranty will only be applied to the warranty period once, further claims will not further extend the warranty period

11. The warranty applies only where an Ideal boiler has been installed in a domestic dwelling in mainland United Kingdom, Northern Ireland and I.O.W. to provide heat and/or hot water to the central heating system. Our warranty is offered in addition to the rights provided to a consumer by law. Details of these rights can be obtained from a Citizen Advice Bureau.

Guarantor – Ideal Boilers Ltd, National Avenue, Hull, HU5 4JB.