World class support.
Best-in-class heat pump engineer support.
- Nationwide customer service engineers
- Dedicated expert heat pump engineers to ensure you have the support you need
- On hand to provide one-to-one advice on the road, over the phone or online
- You’re fully supported, wherever and whenever you need
Dedicated heat pump customer service.
- Over £4 million investment into our services to support you
- Our highly trained customer service have expertise across the full product range
- UK based contact centre 364 days a year
- Delivering industry leading customer support
Products designed to work together.
- The Logic Air heat pump takes all the experience we have across the globe and throughout Europe to deliver heat pump technology that works and provides optimum comfort and efficiency
- The Ideal heat pump package combines three revolutionary products: Our quiet, compact and highly efficient monobloc heat pump, our industry leading pre-plumbed heat pump cylinder and the Halo Air heat pump thermostat
- Designed in the UK for the UK by our in house experts
- Ensuring a fit for purpose heating system
Remote system health checks.
- Simple and quick heat pump health checks
- Quick and easy no call out remote system resets
- Smart support for peace of mind
* System needs to be connected through Halo Air WiFi or Link Cellular for remote system health checks.