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The HP290 Heat Pump: Low-Carbon Heating Solutions From Ideal Heating

Company News21 May 2024

At Ideal Heating, we are thrilled to introduce the HP290, our latest monobloc heat pump designed to provide efficient, low-carbon heating and hot water throughout the year. This innovative product marks a significant addition to our growing selection of heating solutions.

In this blog, we’ll cover everything you need to know about the new HP290 heat pump, including what it is, how it works, and the impressive benefits it offers.

What is the HP290 Heat Pump?

The HP290 is our first domestic air source heat pump to use R290 refrigerant, known for its low environmental impact and minimal global warming potential. By integrating this cutting-edge refrigerant, we are taking a significant step towards reducing the carbon footprint of home heating systems.

If you’d like more in-depth information on how heat pumps work, visit our Expert Guide to Air Source Heat Pumps.

What are the Key Features and Benefits of the HP290?

The HP290 has a handful of benefits that make it a great option for homeowners who are looking for more sustainable alternatives to traditional heating systems.

Some of the key features of this innovative new heat pump include:

High Efficiency: The HP290 can boast an impressive seasonal coefficient of performance (SCOP) rating of over 500%, ensuring optimal performance in all weather conditions, from sunshine to snow.

Easy Installation and Maintenance: We designed the HP290 with simplicity in mind, making it easy to install and maintain. When paired with our pre-plumbed hot water cylinder and Halo Lite RF thermostat, it forms a comprehensive low-carbon heating package.

User-Friendly Control: The HP290 control box consolidates all electrical components, streamlining the installation process and allowing homeowners to monitor the system's performance with ease.

Comprehensive Customer Support

At Ideal Heating, exceptional customer service is at the centre of every product and service we provide. Our UK-based support team is available 364 days a year, ready to provide both technical and customer assistance.

Phil Scrafton, our Heat Pump Technical Manager, emphasises the importance of customer support, highlighting the rapid response from both our on-ground specialists and remote service teams. He explains:

“At Ideal Heating, we pride ourselves on our level of customer support. Our specialist heat pump team is out and across the UK, providing a rapid response to any enquiries. We also have a fast and effective remote service team, who can resolve the majority of questions either over the phone or a video call.

We’ve built a reputation in the industry for unrivalled customer support. With our new HP290 heat pump, our customers can be sure to receive the same high level of service they have always depended on.”

Building on Success: From Logic Air to HP290

Following the successful launch of our Logic Air heat pump, we continue to expand our low-carbon product range with the HP290.

Lizzie Wilkinson, our Product Director (Domestic), explains that the HP290 follows the same principles of ease of installation, maintenance, and high performance, aiming to enhance both installer and end-user experiences. She tells us:

“Our HP290 heat pump follows many of the same principles as our popular Logic Air. In all of our products, we want installers to enjoy working with them, and for them to be simple to install, maintain and service.

“What’s more, we know the end-user experience is vitally important, and that’s why we provide what we genuinely believe are industry-leading levels of support. It means if you need any advice or help with the heat pump, you can receive it quickly and easily.

“When you put all of that together, and also factor in the impressive levels of performance and efficiency the HP290 offers, we believe this is a powerful and attractive new proposition for the domestic market.”

With simplicity and efficiency at the forefront of the HP290’s design, we’re confident that, in time, this heat pump model will undoubtedly become a firm favourite with many UK homeowners who are looking for sustainable heating systems.

Versatility and Performance

The HP290 is compatible with various heating systems, including radiators and underfloor heating. It features intuitive controls and offers fast reheat times when paired with our heat pump cylinder range, ensuring comfort and efficiency throughout the year.

Does the HP290 Heat Pump Work in Winter?

Absolutely! All of our air source heat pumps have been expertly designed to operate well, even in extremely cold weather. For more information, visit our handy, in-depth guide.

Training and Support for Installers

Our Expert Academy provides extensive training for installers looking to enter the heat pump market. The academy offers a range of free and affordable courses covering everything from basic heat pump operation to advanced fault-finding and servicing techniques.

Our National Training and Technology Centre in East Yorkshire and our new centre near Luton serve as hubs for the Expert Academy’s nationwide operations. Additionally, our online learning options and Skills Bootcamps, offered in partnership with the Department for Education, make training accessible to all.

Commitment to Quality and Innovation

At Ideal Heating, we remain dedicated to delivering reliable, high-quality products and outstanding customer service. As part of Groupe Atlantic, we are at the forefront of the industry's drive towards net-zero emissions, offering a range of low carbon heating solutions and advising decisionmakers in government.

For more information, visit our dedicated HP290 heat pump product page, or explore our Expert Guide to Air Source Heat Pumps to learn everything you need to know about heat pumps before investing in one for your home.

Alternatively, if you have any other queries you’d like to discuss, contact us today and our customer service team will be happy to help.