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Learn More About Heat Pumps and Boilers

How to Maximise Your Boiler’s Efficiency to Reduce Energy Use

As we head into the colder months, central heating systems play an important role in keeping us warm. However, while turning on the heating does use more energy, there are ways to keep control of the associated costs.

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Do heat pumps work in winter?

If you’ve made the switch to a heat pump or are considering a heat pump for your home, you’ll probably be wondering how well it will work in the winter. After all, the colder months are when your heating system is most needed, and you want to ensure you’ll be kept warm no matter the temperature outside.

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Air Source Heat Pumps: What Are They & How Do They Work?

In this guide, learn everything you need to know about air source heat pumps, including advantages, average running costs and lifespan, to help you decide whether this heating solution is suitable for your home.

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How to Maximise Your Boiler’s Efficiency to Reduce Energy Use

As we head into the colder months, central heating systems play an important role in keeping us warm. However, while turning on the heating does use more energy, there are ways to keep control of the associated costs.

Read More

Do heat pumps work in winter?

If you’ve made the switch to a heat pump or are considering a heat pump for your home, you’ll probably be wondering how well it will work in the winter. After all, the colder months are when your heating system is most needed, and you want to ensure you’ll be kept warm no matter the temperature outside.

Read More

Boiler FAQs

Take a read of our experts’ top tips and FAQs to help you get the most of your Ideal boiler.

  • What are differences between a Combi, System and Heat boiler?

    A condensing boiler is a high efficiency boiler which runs at a lower temperature than older, traditional style boilers. It recovers energy through, what is termed, 'Latent Heat'. When the burned fuel products cool they turn in to a liquid and create condensation. 

    • A Combi boiler provides both heating and hot water instantly. 

    • A system boiler is designed to work with a cylinder to provide hot water as it does not have the hot water heat exchanger. It contains an expansion vessel and pump allowing the boiler to be installed in a sealed system. 

    • A Heat only boiler is the simplest type of boiler. It can be used on either an open vented system, which has a tank in the loft, or in a sealed system with the addition of an external pump and expansion vessel. Hot water is provided by using a cylinder.

  • How can I contact you?

    Please see below the contact numbers for the Ideal Heating Customer Service and Technical Support teams:

    Customer Service: 01482 498660

    Technical Support: 01482 498663

    Why not browse our FAQs to see if your question has already been answered?

  • What does it mean when the '0' is displayed on the boiler screen?

    When ‘0’ is displayed on the boiler screen it means the boiler is on standby. This means the boiler is not receiving a demand from either the hot water or central heating.

    Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team on 01482 498663?

  • What does it mean when 'D' is displayed on the boiler screen?

    When 'D' is displayed on your boiler screen it means your boiler has fired up for a hot water demand. Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team

    Learn more

  • Why can't I get hot water?

    If you’re unable to receive hot water from your boiler, there are two different methods to follow depending on the type of boiler you own. Combi Boilers: On an Ideal combi boiler you should firstly check that the hot water temperature is turned up on the front. From here, you should check that the isolation valve underneath the boiler on the cold mains pipe is vertical/open. If this still doesn’t solve your problem it is likely there is an issue within the appliance. Heat Only & System Boilers: On either a heat only boiler or a system boiler, if the central heating works and the hot water does not then this is likely a system problem; possibly a zone valve not operating. If neither of these methods solves your problem then please call our Technical Support team on 01482 498663

  • What is 'fan post purge'?

    A fan post purge occurs when the fan continues to run after the boiler has been in operation. This is done to help cool the unit down and it is a normal function within the appliance.

    Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team on 01482 498663?

Heat Pump FAQs

Learn more about your Ideal heat pump with our most popular advice and FAQs.

  • Are there any government grants available to help with heat pump costs?

    Depending on your location, government incentives, such as the UK’s Boiler Upgrade Scheme, may be available if you want to install an energy-efficient heat pump system. For more information about whether you qualify, head to the Boiler Upgrade Scheme page on the official GOV website.

  • What are the benefits of installing a heat pump?

    Heat pumps offer energy efficiency and an eco-friendly approach to heating your home, alongside versatile heating and consistent comfort throughout the year.

    For more information on the full pros and cons of heat pumps, visit our blog: 5 Benefits of Upgrading to a Heat Pump for Homeowners.

  • What types of heat pumps are available?

    Heat pumps come in various types. The three main types of heat pumps are:

    • Air source heat pumps (ASHPs)

    • Ground source heat pumps (GSHPs)

    • Water source heat pumps (WSHPs)

    Each type uses different sources of heat to operate. Ideal Heating provides air source heat pumps, which can be installed within most homes in the UK.

  • Do heat pumps work in winter?

    Yes! Contrary to popular belief, heat pumps have been proven to work successfully in extremely cold climates. 

    Learn more in our recent guide: Do Heat Pumps Work in Winter & Cold Weather?

  • How do I choose the right size heat pump for my home?

    Choosing the right heat pump size for your home is crucial for optimal performance and efficiency. Factors to consider include the size and layout of your home, insulation levels, and personal heating requirements.

  • How do heat pumps work?

    Heat pumps work by extracting heat from the outside air and transferring it into your home heating system. They transfer the heat from one location to another using refrigerant and a compressor.