Product Literature
You can access technical specs and servicing guides, flueing and accessory information for Ideal boilers.
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View Product Literature
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Our customer service charter
We believe in delivering the highest level of customer service.
We provide a UK based contact centre that’s open 364 days a year where your call will be answered directly by a fully trained member of staff. Our team will assist you with your enquiry or help to diagnose and resolve your query over the telephone. If your query cannot be resolved over the telephone we will organise an engineer visit for you.
- Monday to Friday:
- 08:00 – 18:00
- Saturday and Bank Holidays:
- 08:00 – 16:00 (excluding Christmas Day)
- Sunday:
- 08:00 – 12:00