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Support for installers
Whether you’re looking for online help, troubleshooting or an Ideal Heating boiler service near you, we’re here to help. You can find out everything you need to know about Ideal customer service below.
- Homeowners
- Installers
- New Build
- Social Housing
- Products
- Register Warranty
- Support
- Support
- Book a service
Discover what a boiler service entails
- Out of warranty protection
Give you peace of mind and make sure your Ideal boiler is covered
- Fault codes
Help when you need it.
- User guides
Ideal Heating User manuals to download and keep
- FAQs
Frequently asked questions on our boilers, parts & controls
- Tips & advice
Heating tips & advice for homeowners
- Help videos
To guide and support you with your boiler
- Ideal parts
Our easy-to-use stockist locator will direct you to your nearest approved Ideal parts distributor.
- Installers
- Installers
- Training
- In person training
From heat pumps to boilers, system design and F-Gas, our training is conducted across multiple sites throughout the UK.
- On demand training
We now offer on demand courses so you can learn at your own pace, in your own time
- NEW - An Introduction to Air Source Heat Pumps – Available On Demand
An Introduction to Air Source Heat Pumps – Available On Demand
- In person training
- In person training
From heat pumps to boilers, system design and F-Gas, our training is conducted across multiple different sites across the UK.
- Local ASM
Find your nearest Area Sales Manager.
- Max accredited installer
Confident in the high quality of work you will deliver
- Installer first policy
Proudly upholding the pinnacle of excellence.
- Ideal parts
Parts you need to repair / service
- BIM Components
Available to download for all of our condensing boiler and HIU ranges.
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- Contact
- Product selector