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A condensing boiler is a high efficiency boiler which runs at a lower temperature than older, traditional style boilers. It recovers energy through, what is termed, 'Latent Heat'. When the burned fuel products cool they turn in to a liquid and create condensation. 

• A Combi boiler provides both heating and hot water instantly. 

• A system boiler is designed to work with a cylinder to provide hot water as it does not have the hot water heat exchanger. It contains an expansion vessel and pump allowing the boiler to be installed in a sealed system. 

• A Heat only boiler is the simplest type of boiler. It can be used on either an open vented system, which has a tank in the loft, or in a sealed system with the addition of an external pump and expansion vessel. Hot water is provided by using a cylinder.

Please see below the contact numbers for the Ideal Heating Customer Service and Technical Support teams:

Customer Service: 01482 498660

Technical Support: 01482 498663

Why not browse our FAQs to see if your question has already been answered?

When ‘0’ is displayed on the boiler screen it means the boiler is on standby. This means the boiler is not receiving a demand from either the hot water or central heating.

Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team on 01482 498663?

When 'D' is displayed on your boiler screen it means your boiler has fired up for a hot water demand. Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team

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If you’re unable to receive hot water from your boiler, there are two different methods to follow depending on the type of boiler you own. Combi Boilers: On an Ideal combi boiler you should firstly check that the hot water temperature is turned up on the front. From here, you should check that the isolation valve underneath the boiler on the cold mains pipe is vertical/open. If this still doesn’t solve your problem it is likely there is an issue within the appliance. Heat Only & System Boilers: On either a heat only boiler or a system boiler, if the central heating works and the hot water does not then this is likely a system problem; possibly a zone valve not operating. If neither of these methods solves your problem then please call our Technical Support team on 01482 498663

A fan post purge occurs when the fan continues to run after the boiler has been in operation. This is done to help cool the unit down and it is a normal function within the appliance.

Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team on 01482 498663?

Depending on your location, government incentives, such as the UK’s Boiler Upgrade Scheme, may be available if you want to install an energy-efficient heat pump system. For more information about whether you qualify, head to the Boiler Upgrade Scheme page on the official GOV website.

Heat pumps usually can vary depending on the manufacturer and model. Many only cover parts only. 

At Ideal Heating, our heat pump warranties cover full parts and labour for your peace of mind. Installers should ensure customers are aware of the warranty terms and conditions.

For further information, always check product T&Cs.

The installation time for a heat pump can vary depending on factors such as the type of heat pump, the complexity of the installation, and the property's size. On average, installation may take several days to complete. 

Heat pumps are popular in many Scandinavian countries, and many are installed in the northern parts of Scotland in the UK. Your installer will ensure that the heat pump specified is correctly sized to account for the range of temperatures commonly seen in your local area.

Learn more in our helpful guide: Do heat pumps work in winter and cold weather?

Choosing the right heat pump size for your home is crucial for optimal performance and efficiency. Factors to consider include the size and layout of your home, insulation levels, and personal heating requirements.

Installation requirements may vary depending on the type of heat pump and the specific property in question. Generally, heat pumps require adequate space for installation, proper ventilation, and compatibility with existing heating or cooling systems.

Want to know more about whether a heat pump is suitable for somebody’s property? Check out our blog: Should I install a heat pump in my home?