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I have a question about my Max Accreditation, who should I contact?
You can find your local Ideal Area Sales Manager on our map, here.
Or, our dedicated Connect Support team is available by phone between 9am-5pm Monday-Friday. We aim to respond to emails within 5 working days.
T: 0330 333 1513
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What are the rewards and benefits of being a Max Accredited Installer?
- FREE 12-year extended warranty on the Vogue Max range* - offer your valued customers this exclusive extended warranty;
- Discounted membership to Checkatrade.com* to help you build your online presence and access more sales and repair leads;
- FREE digital service reminder calendar on your Connect account to help you keep track of your upcoming services;
- Exclusive Max Accredited rewards to spend your Connect points on, including a branded polo shirt, runner, van sticker and notepad;
- FREE priority listing on the homeowner Find Your Local Installer tool, where you can get your share of 2,000 leads every month†;
- FREE exclusive training through our new online training portal, the Expert Academy.
*Terms and conditions apply. †Figures based on monthly average for 2020.
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Are sales leads from the Ideal Heating website an exclusive perk of Max Accreditation?
Our Max Accredited Installers are listed first as a priority on the homeowner Find Your Local Installer tool, on our website.
However, all members of the Connect loyalty scheme have the opportunity to have a profile on these pages. Update your company information to boost your profile further.
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How long is the warranty on the Logic Max for Max Accredited Installers?
The Logic Max is available with a 10 year parts and labour warranty*. Available to all Gas Safe Installers. Not just Max Accredited Installers.
*Subject to terms and conditions.
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Do Max boilers have to be serviced by a Max Accredited Installer to maintain their warranty?
No. Any Gas Safe registered engineer can service a Max boiler to maintain its warranty.
As can be read in our warranty terms and conditions - “At the end of each 12 month period, the boiler must be serviced by a Gas Safe registered engineer. Should this condition not be met the boiler warranty will lapse.”
There is no requirement for the engineer to be on the Max Accreditation scheme.
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How can I promote my Max Accreditation status to my customers?
The Max Accredited Merchandise pack is available to all Max Accredited Installers to purchase as a reward through their Connect account. The pack contains:
- An Ideal Heating and Max Accreditation cobranded polo shirt – available in sizes small to 3XL;
- An Ideal Heating A4 conference folder, zipper leather-look with internal pockets;
- A Max Accreditation van sticker, size A4, 21cm x 29.7cm.
Max Accredited Installer van stickers and polo shirts are also available to purchase separately through Connect.
If you are looking to do any print or digital advertising, contact your Area Sales Manager to get copies of any Max Accredited Installer assets you may need.
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How does the Max Accreditation scheme fit in with the Connect loyalty scheme and Premier Club?
Connect is our loyalty scheme, available to all Gas Safe registered engineers in the United Kingdom and Registered Gas Installers (RGI) in the Republic of Ireland. Earn points for every eligible registration and advance up the loyalty tiers to earn more to spend on a wide range of rewards. Terms and conditions apply.
The Max Accreditation scheme is available to Connect members that meet certain criteria which prove their experience with the Logic Max and Vogue Max ranges, as well as their high level of customer service. The membership and benefits of Max Accreditation are delivered through the Connect website.
Premier Club is an Installer campaign available to all Connect members during the length of the campaign. Premier Club requires Installers to register various product installations through Connect, with progress monitored at a dedicated website. The campaign is not related to the Max Accreditation scheme in any way.
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Is Max Accreditation open to all Connect loyalty scheme members, regardless of their loyalty tier?
Yes, Max Accreditation is open to Bronze, Silver and Gold members of the Connect loyalty scheme. The scheme supports Installers wanting to offer the extended 12 year warranty on the Vogue Max, along with other business development and support benefits.
As long as you are registering a minimum of 6 Max boilers in every 6 month period, you are likely to be eligible to join the Max Accreditation scheme*. We encourage all companies, regardless of size, to see if they are eligible to apply by logging into their online Connect account.
Not eligible for Max Accreditation at the moment? No problem. We still reward your loyalty with our Connect loyalty scheme. There are lots of benefits of being a Connect loyalty scheme member, including increasing points earned on registrations as you move up the loyalty tiers*, trips abroad with Premier Club and seasonal incentives such as cashback.
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How do I become Max Accredited?
Once you meet the eligibility criteria to become Max Accredited, you will receive a personal email invitation. Simply follow the link in the invitation email to apply for the new Max Accreditation scheme through your Connect account and pass the free online Max Accreditation assessment*.
Check you are opted in to receive emails through your profile on Connect so you don't miss out!
You can also check your eligibility at any time, by visiting the Max Accreditation page on your Connect account, and selecting to 'Enhance Connect'.
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Is there a cost to become Max Accredited?
Membership to the Max Accredited Installer scheme is FREE.
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What are the criteria for being eligible for Max Accreditation?
To be eligible to apply for the Max Accreditation scheme you must:
- Register a minimum of 1 Ideal Heating boiler through your Connect account every 60 days;
- Register a minimum of 6 Vogue Max or Logic Max boilers through your Connect account in the 6 months prior to your application;
- Ask 3 of your recent customers for permission to be included in your application as references for your high quality of installation work.
If you are opted in to receive email communications from Connect, you will receive an email invitation inviting you to apply for Max Accreditation when you meet these criteria. After applying, you will be sent an email invitation to complete the online Max Accreditation assessment through the Expert Academy.
Read the Max Accredited Installer scheme terms and conditions for details.
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Do I have to register 1 Max boiler a month to be eligible to apply for Max Accreditation?
No. You must register 6 Max boilers in the previous 6 months to be eligible to apply for Max Accreditation*.
This could be in any combination that ends with at least 6 Max boilers being registered through Connect in the 6 months prior to your application. It could be 1 Max a month for 6 months. Or even 3 in the 1st month, 2 in the 2nd, 1 in the 3rd and then nothing for the final 3 months before applying.
This means that even if you install fewer boilers in the warmer months, you can still be eligible for Max Accreditation throughout the year.
You must also have registered at least 1 boiler through Connect in 60 days prior to your application. This could be 1 of your Max boiler registrations, or another eligible boiler*.
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Why do I need to select 3 customers as part of my Max Accreditation application? Will they be contacted?
During the extensive research we completed to help shape the Max Accreditation scheme, “positive customer testimonial feedback” scored as highly important amongst the Installer groups.
You therefore must select 3 of your recent customers for us to have permission to contact should we ever receive negative feedback from a customer that contacts us.
You must get permission from your customers before selecting them to be used as part of your Max Accreditation application.
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Why do I need to complete an assessment to become Max Accredited?
We want to help you be as knowledgeable as you can be about installing and servicing the Max product range. Completing the short online assessment helps refresh your knowledge and shows us you know your stuff.
Register for an Expert Academy account to view a wide range of free training courses.
The Max Accreditation assessment will become available to you within 2 working days of you applying for Max Accreditation through your Connect loyalty account.
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I have applied for Max Accreditation but cannot see the Max Accreditation assessment on my Expert Academy account?
It can take up to 2 working days, after your Max Accreditation application, for the Max Accreditation training modules and assessment to appear in your Expert Academy account.
You must use the same 1-6 digit Business Gas Safe number on your Expert Academy account, as you have used on your Connect account, for us to be able to connect the accounts and give you access.
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How long do I have to complete the Max Accreditation course before my Max AI application expires?
You have 60 days from the date of your Max Accreditation application to complete the Max Accreditation course online, through the Expert Academy. With a maximum of 3 attempts.
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Is there a limit on the number of Installers that can join the Max Accreditation scheme?
No, there is no limit on the number of Installers that can join the Max Accreditation scheme.
We want all Installers that are experienced and skilled in installing Max boilers to join the Max Accreditation scheme. So that we can offer their high quality of service to homeowners across the UK.
So, if you are experienced and interested in installing the Max ranges, Max Accreditation is for you.
You can use the homeowner Find your Local Installer tool to see how many Max Accredited Installers there are currently in your area.
