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How do I become Max Accredited?
Once you meet the eligibility criteria to become Max Accredited, you will receive a personal email invitation. Simply follow the link in the invitation email to apply for the new Max Accreditation scheme through your Connect account and pass the free online Max Accreditation assessment*.
Check you are opted in to receive emails through your profile on Connect so you don't miss out!
You can also check your eligibility at any time, by visiting the Max Accreditation page on your Connect account, and selecting to 'Enhance Connect'.
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What are the criteria for being eligible for Max Accreditation?
To be eligible to apply for the Max Accreditation scheme you must:
- Register a minimum of 1 Ideal Heating boiler through your Connect account every 60 days;
- Register a minimum of 6 Vogue Max or Logic Max boilers through your Connect account in the 6 months prior to your application;
- Ask 3 of your recent customers for permission to be included in your application as references for your high quality of installation work.
If you are opted in to receive email communications from Connect, you will receive an email invitation inviting you to apply for Max Accreditation when you meet these criteria. After applying, you will be sent an email invitation to complete the online Max Accreditation assessment through the Expert Academy.
Read the Max Accredited Installer scheme terms and conditions for details.
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I have a question about my Max Accreditation, who should I contact?
Our dedicated Connect Support team is available by phone between 9am-5pm Monday-Friday. Or email us and we will aim to get back to you within 5 working days.
T: 0330 333 1513
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What are the rewards and benefits of being a Max Accredited Installer?
- FREE 12-year extended warranty on the Vogue Max range* - offer your valued customers this exclusive extended warranty;
- Discounted membership to Checkatrade.com* to help you build your online presence and access more sales and repair leads;
- FREE digital service reminder calendar on your Connect account to help you keep track of your upcoming services;
- Exclusive Max Accredited rewards to spend your Connect points on, including a branded polo shirt, runner, van sticker and notepad;
- FREE priority listing on the homeowner Installer lookup where you can get your share of 2,000 leads every month†;
- FREE exclusive training through our new online training portal, the Expert Academy.
*Terms and conditions apply. †Figures based on monthly average for 2020.
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Are sales leads from the Ideal Heating website an exclusive perk of Max Accreditation?
Our Max Accredited Installers are listed first as a priority on the ‘Find Your Local Installer’ homeowner pages on our website.
However, all members of the Connect loyalty scheme have the opportunity to have a profile on these pages. Update your company information to boost your profile further.
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If I am already a Max Accredited Installer, do I automatically get access to the new 2021 benefits?
The Max Accreditation scheme upgrades mean that we need everyone to reapply, to ensure they meet our new eligibility criteria and represent Ideal Heating positively.
Current Max Accredited Installers will have until the 14th May 2021 to meet the new eligibility criteria, apply through their Connect account, and pass the Max Accreditation training assessment through the Expert Academy.
During this period you can continue to offer your customers the exclusive 12-year warranty on the Vogue Max range.
Read the Max Accredited Installer scheme terms and conditions for details.
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How does the Max Accreditation scheme fit in with the Connect loyalty scheme and Premier Club?
Connect is our loyalty scheme, available to all Gas Safe registered engineers.
The Max Accreditation scheme is available to Connect members that meet certain criteria which prove their loyalty to Ideal Heating, as well as their high skill and customer service levels. The membership and benefits of Max Accreditation are delivered through the Connect website.
Premier Club is an Installer campaign available to all Connect members during the length of the campaign. Premier Club requires Installers to register various product installations through Connect, with progress monitored at a dedicated website. The campaign is not related to the Max Accreditation scheme in any way.
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Will the customers I use for my Max Accreditation application be contacted?
The 3 customers you select as part of your Max Accreditation application will only be contacted if we have a question or concern about the quality of your work or customer service.
You must get permission from your customers before selecting them to be used as part of your Max Accreditation application.
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I have applied for Max Accreditation but cannot see the Max Accreditation assessment on my Expert Academy account?
It can take up to 48 hours after your Max Accreditation application, for the Max Accreditation assessment to appear in your Expert Academy account.
You must use the same 1-6 digit Business Gas Safe number on your Expert Academy account, as you have used on your Connect account, for us to be able to connect the accounts and give you access.
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How long do I have to complete the Max Accreditation course before my Max AI application expires?
You have 60 days from the date of your Max Accreditation application to complete the Max Accreditation course online, through the Expert Academy. With a maximum of 3 attempts.
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Do Max boilers have to be serviced by a Max Accredited Installer to maintain their warranty?
No. Any Gas Safe registered engineer can service Max boilers to maintain their warranty.
As can be read in our warranty terms and conditions - “At the end of each 12 month period, the boiler must be serviced by a Gas Safe registered engineer. Should this condition not be met the boiler warranty will lapse.” There is no requirement for the engineer to be on the Max Accreditation scheme.
