• Is there a benefit to installing more than one of the additional energy efficiency options? +

    The homeowner may see increased energy saving or ease of use (in the case of a smart thermostat) by installing more than one of the additional energy efficiency options but it will not alter compliance with Boiler Plus. There are no additional “points” or gains from a legislative perspective of installing more than 1 of the additional energy efficiency measures.

    ErP Ratings of the Ideal Domestic Boiler Range – all comply with Boiler Plus.

  • What is the difference between ERP system labels and Boiler Plus? +

    The ERP system label enables the installer to aggregate products into a higher efficiency category i.e. a boiler and control can be added to achieve a higher system rating, this is different to Boiler Plus as specific measures are applied as listed for the 4 optional measures, this means a system label can be generated for all systems however that system may not comply with Boiler Plus.

    For example a Logic Combi C fitted with an electromechanical timer would have an ErP label but would not comply with Boiler Plus without additional accessories e.g. weather compensation.

  • Do we need to install all of the additional energy efficiency options? +

    No, only 1 out of the 4 energy efficiency options need to be installed alongside any replacement combi boiler.


  • What is a smart control with automation and optimisation? +

    Smart thermostats are products that let consumers remotely control their home temperature via a tablet, smartphone or desktop for greater control over the central heating system.

    Automation is a function that allows the device to automatically control the heating system output in response to programmed demand (e.g. scheduling with temperature control) or occupancy detection, an advanced example of this is the use of geolocation.

    Optimisation means the device calculates how long it takes the property to reach the desired comfort level, and times the system’s operation to minimise the amount of work it has to do. Usually it also modulates the output of the boiler in a similar way to load compensation, so as little fuel as possible is consumed.

    The Ideal Touch Connect thermostat which is due to launch in 2018 will be a smart, connected control with automation (scheduling with temperature control) and optimisation.

  • What is load compensation? +

    This feature within modern central heating controls adjusts the temperature of the water going to your radiators automatically. When your home is cold, the temperature going to your radiators will be high, but as the room warms up less heat is required, and the temperature going to the radiators will be reduced. This means your gas boiler matches your homes heat requirements better than a simple on/off control, reducing energy wastage and maintaining comfort conditions. The Ideal Touch control provides load compensation.

  • What is weather compensation? +

    Weather compensation interacts intelligently with the boiler to reduce radiator water temperatures based on outside temperatures, which increases efficiency without compromising user comfort. Many users have reported significantly improved comfort, as the boiler is better able to maintain a steady internal temperature by adjusting boiler output to account for changes in the weather. Weather compensators can be a simple external sensor feeding weather data back to the boiler.

    Ideal provide an external weather sensor that can be purchased as an accessory.

  • What is a FLUE Gas Heat Recovery System (FGHRS)? +

    FGHRS recover heat from waste flue gases to preheat the cold water entering the boiler, lowering the amount of energy needed to warm the water up to the required level. Almost all modern boilers already have some sort of heat recovery built in, making condensing boilers much more efficient than older ones. Even so, FGHRS can further increase the efficiency of these condensing boilers in most cases, delivering the same amount of heat with up to 4% less gas.

    The Ideal Logic Code Combi ESP1 has a built in FGHRS.

  • Is Boiler Plus going to increase cost for the householder? +

    Boiler Plus aims to ensure that households are running efficient heating systems which should help to conserve energy bills. The provision of an additional energy efficiency measure with any replacement combi boiler may cause a slight increase in initial cost at installation, however there are a variety of solutions available covering a range of cost options giving choice to the homeowner.

  • Who does Boiler Plus apply to? +

    Boiler Plus applies to all households in England as of 1st April 2018. The provision of an additional energy efficiency measure applies to replacement combi boilers only.

  • How do I set my timer up? +

    User guides for our current programmers can be found under the literature section of our website in PDF format. They explain how to set times, temperatures and alternative functions.

  • What controls are compatible with my boiler? +

    Any controls that work on 240 Vac can be used alongside our current range of boilers. The Logic and Vogue range can also be controlled by OpenTherm technology. For more information regarding this you can contact our customer services team on 01482 498660.

  • Which boiler is the equivalent to the one I have? +

    There is a tool available on our website which gives you a guide on what boiler would be best suit for your home. It asks for brief information on your home and then generates suggestions based on your input.

  • How do I get a new installation/ user manual? +

    These are available to download in the form of a PDF file from our website free of charge. These can be found here.

  • What is 'Pluming'? +

    Pluming is the effect seen from the flue on modern condensing boilers, it appears as a white "steam like" discharge from the flue. It’s a result of modern high efficiency boilers running at a cooler temperature than older, less efficient boilers did. It is safe however, there are a range of flue additions to remove the plume from the area. For further advice on this please either speak to your installer or call our Customer Services department on 01482 498660.

  • What does 'Pre-heat' mean? +

    ‘Pre-heat’ is a function that is designed to provide you with instant hot water when required. It works by infrequently heating the plate heat exchanger so that when hot water is requested it is already heated. This feature is not compulsory however, if not selected can take a few minutes before the hot water is at the appropriate temperature.

  • What does it mean when '0' is displayed on the boiler screen? +

    When ‘0’ is displayed on the boiler screen it means the boiler is on standby. This means the boiler is not receiving a demand from either the hot water or central heating. Still need further guidance with your Ideal boiler? Why

    Learn more

  • What does it mean when 'D' is displayed on the boiler screen? +

    When 'D' is displayed on your boiler screen it means your boiler has fired up for a hot water demand.

    Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team on 01482 498663?

  • What does it mean when the 'C' is displayed on the boiler screen? Installer FAQs +

    When 'C' is displayed on your boiler screen it means the boiler has a central heating demand. Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team on 01482 498663?

    Learn more