ALL FAQs

  • What are the additional rewards installers will get? How will they get these? +
    • FREE 12-year extended warranty on the Vogue Max range* - offer your valued customers this exclusive extended warranty;
    • Discounted membership to Checkatrade.com* to help you build your online presence and access more sales and repair leads;
    • FREE digital service reminder calendar on your Connect account to help you keep track of your upcoming services;
    • Exclusive Max Accredited rewards to spend your Connect points on, including a branded polo shirt, runner, van sticker and notepad;
    • FREE priority listing on the homeowner Find Your Local Installer tool, where you can get your share of 2,000 leads every month;
    • FREE exclusive training through our new online training portal, the Expert Academy.

    *Terms and conditions applyFigures based on monthly average for 2020.

  • How do I know which boiler is best suited for my home? +

    There is a product selector tool available on our website which gives you a guide on what boiler would be best suit for your home. It asks for brief information on your home and then generates suggestions based on your input.

  • I have not received my Gas Safety Certificate? +

    Contact the company that fitted your boiler. They will be able to request your Gas Safe certificate from our Connect loyalty scheme or directly through Gas Safe. 

  • How do I get a Gas Safe certificate? +

    Once your boiler has been registered on the Gas Safe register, a certificate is sent out as proof of this. If you do not receive your certificate a new one can be requested.

  • My Building regulations certificate is incorrect, how do I get a new one? +

    If the boiler was registered through the Connect loyalty scheme you can contact them directly on 0330 333 15 13 and they will have this rectified for you, If you/your installer registered directly with building regulations you would need to contact them directly to rectify this.

  • What are your opening hours? +

    We believe that customer support is just as important as engineering excellence, so you can rely on us to be ready and able to help 364 days a year. Our customer services team are available:

    Monday to Friday: 08:00am – 18:00pm 
    Saturday: 08:00am –16:00pm
    Sunday: 08:00am – 12:00pm 
    Bank holidays: 08:00am – 16:00pm (closed Christmas day)

  • How can I contact you? +

    Please see below the contact numbers for the Ideal Boilers Customer Service and Technical Support teams:

    Customer Service: 01482 498660

    Technical Support: 01482 498663

    Why not browse our FAQs to see if your question has already been answered?