FAQs & Help

The installation time for a heat pump can vary depending on factors such as the type of heat pump, the installation's complexity, and the property's size. On average, installation may take several days to complete.

Installation requirements may vary depending on the type of heat pump and the specific property in question. Generally, heat pumps require adequate space for installation, proper ventilation, and compatibility with existing heating or cooling systems.

Want to know more about whether a heat pump is suitable for somebody’s property? Check out our blog: Should I Install a Heat Pump in my Home?

Heat pumps come in various types. The three main types of heat pumps are:

• Air source heat pumps (ASHPs)

• Ground source heat pumps (GSHPs)

• Water source heat pumps (WSHPs)

Depending on your location, government incentives, such as the UK’s Boiler Upgrade Scheme, may be available if you want to install an energy-efficient heat pump system. For more information about whether you qualify, head to the Boiler Upgrade Scheme page on the official GOV website.

Regular maintenance is essential to ensure efficient operation of your heat pump. This can include cleaning or replacing filters, checking refrigerant levels, inspecting ductwork, and scheduling a professional service each year. To learn more about heat pump maintenance and what it entails, head to our blog: What to Expect From a Heat Pump Service.

Choosing the right heat pump size for your home is crucial for optimal performance and efficiency. Factors to consider include the size and layout of your home, insulation levels, and personal heating requirements.

Yes! Contrary to popular belief, heat pumps have been proven to work successfully in extremely cold climates. 

Learn more in our recent guide: Do Heat Pumps Work in Winter & Cold Weather?

Heat pumps are emerging as a central heating option for homeowners wanting to upgrade or replace their boiler, but which should you choose? 

View our heat pumps vs. Gas Boilers Guide to learn which is right for you.

Heat pumps offer energy efficiency and an eco-friendly approach to heating your home, alongside versatile heating and consistent comfort throughout the year.

For more information on the full pros and cons of heat pumps, visit our blog: 5 Benefits of Upgrading to a Heat Pump for Homeowners.

Heat pumps come in various types. The three main types of heat pumps are:

• Air source heat pumps (ASHPs)

• Ground source heat pumps (GSHPs)

• Water source heat pumps (WSHPs)

Each type uses different sources of heat to operate. Ideal Heating provides air source heat pumps, which can be installed within most homes in the UK.

Heat pumps work by extracting heat from the outside air and transferring it into your home heating system. They transfer the heat from one location to another using refrigerant and a compressor.

There are a few different ways you can register your free boiler warranty, which needs to be done within 30 days of installation.

• Installers can log in or sign up for a Connect loyalty account and earn points for every eligible product registered through your account - visit InstallerConnect.com to learn more.

• Register your boiler as a homeowner here.

• Call our Customer Service team on 01482 498 660.

If you need to find out how old your boiler is you can check within the installation manual; your installer will have completed the Benchmark Certificate that can be found here. 

If this is not available, the age of your boiler can also be determined by calling our Customer Service team on 01482 498 660. From here, you can quote the boiler serial number which can be found either underneath or on top of your boiler, depending on your specific appliance.

Still need further guidance with your Ideal boiler? Browse our boiler help guides to learn more.

The answer to this depends on how your boiler is used. It does require servicing annually, which for the vast majority of installations is fine. 

If you have a boiler installed or used for an unusual application which means the boiler is operating more than expected it may require servicing more frequently. However, for normal use, annual servicing is sufficient.

From finding the perfect boiler for your home, understanding the various types of boilers and preparing your home for an installer, there are a few important steps you need to take to ensure your home is ready for a new boiler installation.

To find out more, read our blog on how to prepare your home for a boiler installation.