FAQs & Help

All heat pumps require servicing annually, and you can book a service with one of our engineers today.

Visit our blog on what to expect from a heat pump service to learn more.

Air source heat pumps are compatible with most home types, requiring much less outdoor space than their ground source counterparts. You can make your home more suitable for a heat pump through steps such as insulation and installing more modern radiators. 

See our blog on how to judge if a heat pump is suitable for your home for more information.

A heat pump offers a number of benefits, including high efficiency, reduced carbon emissions, low maintenance, loan eligibility and more. See our blogs on the benefits of heat pumps for homeowners and for installers to learn more.

Our Logic Air Heat Pump comes in four versions, 4kW, 5kW, 8kW and 10kW. See our heat pump size guide to determine which will be best suited for your new build.

Heat pumps are popular in many Scandinavian countries, and many are installed in the northern parts of Scotland in the UK. Your installer will ensure that the heat pump specified is correctly sized to account for the range of temperatures commonly seen in your local area.  Learn more in our helpful guide: Do Heat Pumps Work in Winter & Cold Weather?

Heat pumps usually can vary depending on the manufacturer and model. Many only cover parts only. 

 At Ideal Heating, our heat pump warranties cover full parts and labour for your peace of mind. Installers should ensure customers are aware of the warranty terms and conditions.

For further information, always check product T&Cs.

The installation time for a heat pump can vary depending on factors such as the type of heat pump, the installation's complexity, and the property's size. On average, installation may take several days to complete.

Installation requirements may vary depending on the type of heat pump and the specific property in question. Generally, heat pumps require adequate space for installation, proper ventilation, and compatibility with existing heating or cooling systems.

Want to know more about whether a heat pump is suitable for somebody’s property? Check out our blog: Should I Install a Heat Pump in my Home?

Heat pumps come in various types. The three main types of heat pumps are:

• Air source heat pumps (ASHPs)

• Ground source heat pumps (GSHPs)

• Water source heat pumps (WSHPs)

Depending on your location, government incentives, such as the UK’s Boiler Upgrade Scheme, may be available if you want to install an energy-efficient heat pump system. For more information about whether you qualify, head to the Boiler Upgrade Scheme page on the official GOV website.

Regular maintenance is essential to ensure efficient operation of your heat pump. This can include cleaning or replacing filters, checking refrigerant levels, inspecting ductwork, and scheduling a professional service each year. To learn more about heat pump maintenance and what it entails, head to our blog: What to Expect From a Heat Pump Service.

Choosing the right heat pump size for your home is crucial for optimal performance and efficiency. Factors to consider include the size and layout of your home, insulation levels, and personal heating requirements.

Yes! Contrary to popular belief, heat pumps have been proven to work successfully in extremely cold climates. 

Learn more in our recent guide: Do Heat Pumps Work in Winter & Cold Weather?

Heat pumps are emerging as a central heating option for homeowners wanting to upgrade or replace their boiler, but which should you choose? 

View our heat pumps vs. Gas Boilers Guide to learn which is right for you.

Heat pumps offer energy efficiency and an eco-friendly approach to heating your home, alongside versatile heating and consistent comfort throughout the year.

For more information on the full pros and cons of heat pumps, visit our blog: 5 Benefits of Upgrading to a Heat Pump for Homeowners.