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FAQs & Help

Information & frequently asked questions on our boilers, parts & controls.

  • I’ve moved into a house that has an Ideal Halo RF installed, what should I do?

    For the full user guide on the Ideal Halo RF please see the Halo section of the Ideal heating website.

  • Where should the Halo thermostat be positioned in the property?

    The Halo should be mounted 1.2-1.5m above the floor if wall mounted. Alternatively, it can be desk mounted using the provided desk stand. 

    It should not be installed above a radiator or heat source, not in direct sunlight, away from any draughts and not fitted behind a curtain.

  • My boiler wont fire when asking for heat

    If your Smart interface is connected internally on the boiler, ensure that the 8 pin connector is secure and that both the mains room stat and opentherm links are in place. If your smart interface is connected via an external bracket please obtain your full boiler model number and call our customer services team on 01482 498660

  • How do you wake up the screen on the Halo WiFi / Halo Combi RF?

    To wake up the screen, press either button or turn the control dial. 

  • What is failsafe mode?

    Failsafe mode activated when the Halo control cannot communicate with the Smart Interface. See failsafe modes in user manual

  • My override button doesn’t seem to do anything

    The override feature is only active when the unit is in failsafe mode. Please see the user guide for further details. 

  • Can I change the screen timeout on the Halo WiFi / Halo Combi RF?

    To maximise the battery life, the backlight timeout has been fixed at 15 seconds

  • Can I power the Halo from an external power source?

    You can power the device using a micro USB lead located in the battery compartment. The existing batteries must be removed beforehand

  • Can I use my PC to control the heating?

    The Halo is currently not controllable via a PC web browser

  • My current control is wired to the boiler. Can I wire the Halo to my boiler?

    No, the Halo Combi Wi-Fi and Halo Combi RF are wireless controls, powered by batteries.

  • What powers the Halo Combi Wi-Fi / Halo Combi RF?

    In a normal situation, the Smart interface is powered by the boiler directly. The Halo control is powered by  4 x AA batteries. If your installation requires a smart interface bracket, The power is supplied by a 24v mains adapter.  

  • Is the Halo control compatible with non-Ideal boilers?

    No, Halo is only compatible with Ideal boilers to ensure you get the greatest efficiency out of your central heating system as possible. 

  • Can the Halo WiFi / Halo Combi RF be fitted onto a multi zone system?

    This option is currently not available but we're working on it.

  • How do I update the Halo WiFi / Halo Combi RF software?

    If your Halo is connected via the mobile app, automatic updates will be transmitted to your unit.  Only the WiFi version of the Halo, comes with this functionality as standard

  • Is the Halo WiFi / Halo Combi RF freestanding?

    The Halo can be wall mounted or placed on the desk stand included