FAQs & Help

Press the right hand button to enter the mode menu, scroll to select OFF and push the dial to confirm.

If you have the Halo Combi Wi-Fi control you can also turn the heating off remotely in the Halo app, simply tap the mode lozenge which is located in the centre just below the temperature ring and select OFF from the pop up menu.

In manual mode turn the dial until the desired target temperature is shown on the screen.   In Auto mode turn the dial to the required temperature, the temperature will then remain at this new target until start of the next scheduled event.  An override icon will then show on the screen.   

If you have the Halo Combi Wi-Fi control you can also override the target temperature remotely in the Halo app. To change the target temperature simply turn the dial or press the plus / minus button to the required temperature, the temperature will then remain at this new target until start of the next scheduled event. An override icon will then show on the screen.

Your Halo  will come with a pre-set schedule. To alter this go into the Timed Heating Schedules section in the menu. For more information on how to alter a schedule either refer to the user guide that came with the Halo and is also available online at idealboilers.com or watch the “How to alter the schedule on the Halo Combi” video on the Ideal Boilers YouTube channel.

If you have the Halo Combi Wi-Fi control you can alter the schedules remotely in the Ideal Halo app.

In Auto mode turn the dial to the required temperature, the temperature will then remain at this new target until start of the next scheduled event. To maintain the current target temperature for longer than is scheduled push the dial to bring up a pop up menu, select the number of hours you would like to extend the current heating period by turning and pushing the dial.

If you have the Halo Combi Wi-Fi control you can also override the target temperature or extend the heating period (pus hours) remotely in the Halo app. To boost your heating  simply turn the dial or press the plus button to the required temperature, the temperature will then remain at this new target until start of the next scheduled event. To maintain the current target temperature for longer than is scheduled press the plus hours icon on the home screen to bring up a pop up menu, select the number of hours you would like to extend the current heating period by.

Currently there is no Night Set Back feature on the Ideal Halo however, with 6 heating schedules per day there is the flexibility to set additional “on” periods with a lower setpoint to compensate for this.

6 per day 

Your Halo will come with a pre-set schedule. To alter this go into the Timed Heating Schedules section in the menu. For more information on how to alter a schedule either refer to the user guide that came with the Halo and is also available online at idealboilers.com or watch the “How to alter the schedule on the Halo Combi” video on the Ideal Boilers YouTube channel.  

If you have the Halo Combi Wi-Fi control you can alter the schedules in the Ideal Halo app.

For general use, it is advisable to perform a factory reset and re-pair your controls as per the instructions in the user guide.

If you are looking to use the mobile app, you need to download the Ideal Halo app from the appropriate AppStore for your device and follow the  and link your control to the app. The app will guide you through the setup process.

For the full user guide on the Ideal Halo RF please see the Halo section of the Ideal heating website.

The Halo should be mounted 1.2-1.5m above the floor if wall mounted. Alternatively, it can be desk mounted using the provided desk stand. 

It should not be installed above a radiator or heat source, not in direct sunlight, away from any draughts and not fitted behind a curtain.

If your Smart interface is connected internally on the boiler, ensure that the 8 pin connector is secure and that both the mains room stat and opentherm links are in place. If your smart interface is connected via an external bracket please obtain your full boiler model number and call our customer services team on 01482 498660

To wake up the screen, press either button or turn the control dial. 

Failsafe mode activated when the Halo control cannot communicate with the Smart Interface. See failsafe modes in user manual

The override feature is only active when the unit is in failsafe mode. Please see the user guide for further details. 

To maximise the battery life, the backlight timeout has been fixed at 15 seconds