FAQs & Help

Air source heat pumps are compatible with most home types, requiring much less outdoor space than their ground source counterparts. You can make your home more suitable for a heat pump through steps such as insulation and installing more modern radiators. 

See our blog on how to judge if a heat pump is suitable for your home for more information.

A heat pump offers a number of benefits, including high efficiency, reduced carbon emissions, low maintenance, loan eligibility and more. See our blogs on the benefits of heat pumps for homeowners and for installers to learn more.

Our Logic Air Heat Pump comes in four versions, 4kW, 5kW, 8kW and 10kW. See our heat pump size guide to determine which will be best suited for your new build.

Heat pumps are popular in many Scandinavian countries, and many are installed in the northern parts of Scotland in the UK. Your installer will ensure that the heat pump specified is correctly sized to account for the range of temperatures commonly seen in your local area.  Learn more in our helpful guide: Do Heat Pumps Work in Winter & Cold Weather?

Heat pumps usually can vary depending on the manufacturer and model. Many only cover parts only. 

 At Ideal Heating, our heat pump warranties cover full parts and labour for your peace of mind. Installers should ensure customers are aware of the warranty terms and conditions.

For further information, always check product T&Cs.

The installation time for a heat pump can vary depending on factors such as the type of heat pump, the installation's complexity, and the property's size. On average, installation may take several days to complete.

Installation requirements may vary depending on the type of heat pump and the specific property in question. Generally, heat pumps require adequate space for installation, proper ventilation, and compatibility with existing heating or cooling systems.

Want to know more about whether a heat pump is suitable for somebody’s property? Check out our blog: Should I Install a Heat Pump in my Home?

Heat pumps come in various types. The three main types of heat pumps are:

• Air source heat pumps (ASHPs)

• Ground source heat pumps (GSHPs)

• Water source heat pumps (WSHPs)

Depending on your location, government incentives, such as the UK’s Boiler Upgrade Scheme, may be available if you want to install an energy-efficient heat pump system. For more information about whether you qualify, head to the Boiler Upgrade Scheme page on the official GOV website.

Regular maintenance is essential to ensure efficient operation of your heat pump. This can include cleaning or replacing filters, checking refrigerant levels, inspecting ductwork, and scheduling a professional service each year. To learn more about heat pump maintenance and what it entails, head to our blog: What to Expect From a Heat Pump Service.

Choosing the right heat pump size for your home is crucial for optimal performance and efficiency. Factors to consider include the size and layout of your home, insulation levels, and personal heating requirements.

Heat pumps are emerging as a central heating option for homeowners wanting to upgrade or replace their boiler, but which should you choose? 

View our heat pumps vs. Gas Boilers Guide to learn which is right for you.

A fan post purge occurs when the fan continues to run after the boiler has been in operation. This is done to help cool the unit down and it is a normal function within the appliance.

Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team on 01482 498663?

Please see below the contact numbers for the Ideal Heating Customer Service and Technical Support teams:

Customer Service: 01482 498660

Technical Support: 01482 498663

Why not browse our FAQs to see if your question has already been answered?

1. Turn off your gas at the meter or yellow lever attached to your gas meter.

2. If you have LPG turn off the valves on your tank.

3. DO NOT use NAKED flames.

4. DO NOT use ANY Electrical Sockets or Switches

5. Open  all doors and windows.

6. Call TRANSCO or ESP if you have a Natural Gas supply.

7. If you have LPG contact your supplier.

Contact Numbers:

TRANSCO/ESP - for Natural Gas

• England, Wales & Scotland - 0800 111 999

• Northern Ireland - 0800 002 001

If you can smell gas or think there is a gas leak in your property you need to act straight away. First, turn the gas off at the meter if you can safely do so  (it’s normally found under the stairs or outside your home). 

Open all windows and doors to the property and if you have children or pets, evacuate them from the house. This is because carbon monoxide is heavier than air, so if there is a leak they will breathe in more of the gas because it‘s lower to the ground.

Do not use anything that has a source of ignition, and do not smoke or use anything that can produce a naked flame. Leave any electronics as they are —  don’t switch anything on or off.

As soon as you have the chance, call the emergency gas service on 0800 111 999. They will arrange for someone to visit your property within three hours to make the area safe. If an engineer has attended to work on your gas appliance within the past seven days, please make the business responsible for the work aware of this.

Gas leaks can happen to any poorly maintained appliance, such as a gas cooker, gas fire or boiler. This highlights the importance of having your appliances serviced at least once a year.

We recommend having a carbon monoxide alarm fitted as an early warning sign in case you experience a leak. Have a good read through of the manufacturer’s instructions and British Standards for the most appropriate place to store your alarm.