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FAQs & Help
Information & frequently asked questions on our boilers, parts & controls.
- Can I power the Halo from an external power source?
You can power the device using a micro USB lead located in the battery compartment. The existing batteries must be removed beforehand
- Can I use my PC to control the heating?
The Halo is currently not controllable via a PC web browser
- My current control is wired to the boiler. Can I wire the Halo to my boiler?
No, the Halo Combi Wi-Fi and Halo Combi RF are wireless controls, powered by batteries.
- What powers the Halo Combi Wi-Fi / Halo Combi RF?
In a normal situation, the Smart interface is powered by the boiler directly. The Halo control is powered by 4 x AA batteries. If your installation requires a smart interface bracket, The power is supplied by a 24v mains adapter.
- Is the Halo control compatible with non-Ideal boilers?
No, Halo is only compatible with Ideal boilers to ensure you get the greatest efficiency out of your central heating system as possible.
- Can the Halo WiFi / Halo Combi RF be fitted onto a multi zone system?
This option is currently not available but we're working on it.
- How do I update the Halo WiFi / Halo Combi RF software?
If your Halo is connected via the mobile app, automatic updates will be transmitted to your unit. Only the WiFi version of the Halo, comes with this functionality as standard
- Is the Halo WiFi / Halo Combi RF freestanding?
The Halo can be wall mounted or placed on the desk stand included
- How long should the batteries last with general use?
It's estimated with general use that the batteries should last between 18-24 months
- Can I use re-chargeable batteries in my Halo unit
Ideal do not recommend using any rechargeable batteries. Only alkaline batteries should be used
- Are Batteries supplied with the Halo WiFi / Halo Combi RF?
4 x AA Duracell batteries are supplied with the Halo.
- When I press the override button, my boiler doesn’t fire
If your Smart interface is connected internally on the boiler, ensure that the 8 pin connector is secure and that both the mains room stat and opentherm links are in place. If your smart interface is connected via an external bracket please obtain your full boiler model number and call our customer services team on 01482 498660
- What is Max Accreditation?
Qualified Max Accredited Installers have undergone additional training with Ideal Heating and proven themselves to be reliable and quality. As such, Max Accredited Installers can offer their customers an extended 12 year warranty on our Vogue Max range.
Available in combi and system variants, the Vogue Max is a premium quality boiler with stainless steel heat exchanger and full-colour LCD display. Packaged with Ideal's filter it comes with a standard 10-year parts and labour warranty, but upgrades to a 12-year warranty, when fitted by a Max Accredited installer.
To find your local Max Accredited Installers, look for the MAX logo on the 'Find Your Local Installer' lookup.
- What Types of Training Courses Do We Cover?
Here at Ideal Heating we offer a wide range of courses covering both our domestic and commercial heating product ranges. We have also been expanding our range of courses for installers including heat pump and heat interface unit qualifications and product training, which are seeing a growing demand as increasing numbers of customers are keen to implement greener alternatives within their properties.
- Is There an Installer Training Centre Near Me?
Our state-of-the-art Training Centres of Excellence offer a range of comprehensive installer courses, which can be customised for individual installations and servicing companies. We offer training from our Hull and Leeds training centres, as well as an abundance of pop-up training centres across the UK.