FAQs & Help

Ideal do not recommend using any rechargeable batteries. Only alkaline batteries should be used

4 x AA Duracell batteries are supplied with the Halo.

If your Smart interface is connected internally on the boiler, ensure that the 8 pin connector is secure and that both the mains room stat and opentherm links are in place. If your smart interface is connected via an external bracket please obtain your full boiler model number and call our customer services team on 01482 498660 

Qualified Max Accredited Installers have undergone additional training with Ideal Heating and proven themselves to be reliable and quality. As such, Max Accredited Installers can offer their customers an extended 12 year warranty on our Vogue Max range.

Available in combi and system variants, the Vogue Max is a premium quality boiler with stainless steel heat exchanger and full-colour LCD display. Packaged with Ideal's filter it comes with a standard 10-year parts and labour warranty, but upgrades to a 12-year warranty, when fitted by a Max Accredited installer.

To find your local Max Accredited Installers, look for the MAX logo on the 'Find Your Local Installer' lookup.

Here at Ideal Heating we offer a wide range of courses covering both our domestic and commercial heating product ranges. We have also been expanding our range of courses for installers including heat pump and heat interface unit qualifications and product training, which are seeing a growing demand as increasing numbers of customers are keen to implement greener alternatives within their properties.

Our state-of-the-art Training Centres of Excellence offer a range of comprehensive installer courses, which can be customised for individual installations and servicing companies. We offer training from our Hull and Leeds training centres, as well as an abundance of pop-up training centres across the UK.

The unit has been put into identify mode. A short press on the pair button will stop the identify function. You will also see the flashing zigbee light go solid. 

This indicates that your smart interface has lost connection to the cloud services. Ensure your home WiFi is active and the distance and location advice in the user guide has been followed.  If problems persist, please call our customer services team on 01482 498660

This indicates that your smart interface has lost connection to your Home WiFi. Ensure your home WiFi is active and the distance and location advice in the user guide has been followed.  If problems persist, please call our customer services team on 01482 498660

This indicates that your Halo thermostat has lost connection with the smart interface.  Ensure the smart interface has power and that the distance and location advice in the user guide has been followed.  If problems persist, please call our customer services team on 01482 498660

On the smart interface, press and hold both the override and pair buttons for 15 seconds until the Zigbee LED goes orange. This will reset both the Smart interface and the Halo control back to factory settings. 

To release the back from the Halo device, grab the top and bottom of the unit and gently pull the Halo away from the rear housing or desk stand,  This will reveal the location of the 4 x AA batteries in the device. Replace with 4 x AA Alkaline batteries, ensuring the correct battery orientation. 

Once changed, position the Halo back onto the  desk stand or wall mount. The Halo will go through a short synchronisation process while it reconnects with your Halo smart interface. The Halo will then return to the home screen. 

The Ideal Technical Support telephone number is 01482 498663.

Why not browse our FAQs to see if your question has already been answered? From boiler controls to help guides, advice on using your Halo Thermostat or connecting your boiler to Alexa, and the most frequently asked general enquiries.

If when turning the dial, nothing shows on the screen. Ensure all 4 batteries are inserted correctly. It may be worth changing the batteries to check.

The unit has been put into identify mode. A short press on the pair button will stop the identify function. You will also see the flashing zigbee light go solid.