FAQs & Help

The Halo will need to reconfigure to connect to the new Wi-Fi network following the steps below.

Your smart interface has been put into access point mode. This is done by pressing the override button for 5 seconds.  Another 5 second press will reverse this mode. 

This is advising your smart interface has no connection to the cloud.

Ensure that the router is connected to the internet. This could be tested by web browsing on a tablet or PC that normally uses the router to connect to the internet. Avoid testing internet with mobile phone that may use mobile network to connect to internet. Contract your broadband / fibre provider for help if internet is not working

If the room temperature is close to target temperature the heating start time is delayed to save energy.

The boiler stops heating in advance of schedule so heating reaches the required temperature at the time specified

The boiler starts heating in advance of schedule so heating reaches the required temperature at the time specified

Advanced settings should only be adjusted by a competent person, the wrong configuration can have a detrimental effect on the thermostat and the heating system.

• Optimised start - Boiler starts heating in advance of schedule so heating reaches the required temperature at the time specified    Default: OFF

• Optimised stop - Boiler stops heating in advance of schedule so heatingreaches the required temperature at the time specified   Default: OFF

• Delayed Start - If the room temperature is close to target temperature the heating start time is delayed to save energy   Default: OFF

• Display Tolerance -  Select the display tolerance of the room temperature. Can beset at increments of 0.5 or 0.10C  Default: 0.10C

• Temperature offset - Fine tune the room temperature display -2.5 to 2.50C  Default: 0

• Daylight saving time - Automatically move to daylight saving  Default: ON

• Frost protection - The temperature that will used when to protect your home when the thermostat is off. Can be set 5 to 17°C  Default: 50C

• Service phone number - Opportunity to input Installer contact number for service reminders  Default: Ideal Boilers number

Yes, this can be inputted during the auto-setup sequence or, if required at a later date, can be inputted or altered via the settings menu.

This feature is not implemented currently and will be available in the future

Yes, however the Halo Wi-Fi will use your local external temperature as default via the Halo App. If you want to use the Halo Wi-Fi with external weather compensation then please disable the app weather compensation feature.

The Halo RF can be used with external weather compensation

This option is currently not available, but we're working on it

Please check the smart interface is in pairing mode (Red flashing ZigBee led)

Check the distance between the smart interface and Halo,

Reset the smart interface by pressing the reset button on the front.

If you continue to have problems, please contact our customer services team on 01482 498600

If your Smart interface shows a solid green led on first power up, please just press the pairing button as instructed in the manual. 

It is possible your boiler may be an older version that is non-compatible with the smart interface unit. You may need an external wall bracket to allow fitting to your boiler.  Please call our customer services team for more details on 01482 498660