Login
01482 498660
FAQs & Help
Information & frequently asked questions on our boilers, parts & controls.
- What is Optimised Stop?
The boiler stops heating in advance of schedule so heating reaches the required temperature at the time specified
- What is Optimised Start?
The boiler starts heating in advance of schedule so heating reaches the required temperature at the time specified
- What advanced settings are available to the installer?
Advanced settings should only be adjusted by a competent person, the wrong configuration can have a detrimental effect on the thermostat and the heating system.
Optimised start - Boiler starts heating in advance of schedule so heating reaches the required temperature at the time specified Default: OFF
Optimised stop - Boiler stops heating in advance of schedule so heatingreaches the required temperature at the time specified Default: OFF
Delayed Start - If the room temperature is close to target temperature the heating start time is delayed to save energy Default: OFF
Display Tolerance - Select the display tolerance of the room temperature. Can beset at increments of 0.5 or 0.10C Default: 0.10C
Temperature offset - Fine tune the room temperature display -2.5 to 2.50C Default: 0
Daylight saving time - Automatically move to daylight saving Default: ON
Frost protection - The temperature that will used when to protect your home when the thermostat is off. Can be set 5 to 17°C Default: 50C
Service phone number - Opportunity to input Installer contact number for service reminders Default: Ideal Boilers number
- Can I input an installer contact number?
Yes, this can be inputted during the auto-setup sequence or, if required at a later date, can be inputted or altered via the settings menu.
- My control offers the option for multizone but I cannot select it
This feature is not implemented currently and will be available in the future
- Can the Halo WiFi be used in conjunction with external weather compensation?
Yes, however the Halo Wi-Fi will use your local external temperature as default via the Halo App. If you want to use the Halo Wi-Fi with external weather compensation then please disable the app weather compensation feature.
- Can the Halo RF be used in conjunction with external weather compensation?
The Halo RF can be used with external weather compensation
- Can the Halo be fitted to my Heat or system boiler?
This option is currently not available, but we're working on it
- My Halo screen shows it has failed to pair
Please check the smart interface is in pairing mode (Red flashing ZigBee led)
Check the distance between the smart interface and Halo,
Reset the smart interface by pressing the reset button on the front.
If you continue to have problems, please contact our customer services team on 01482 498600
- On my Halo WiFi / Halo Combi RF smart interface the Zigbee green led is solid green on first power up
If your Smart interface shows a solid green led on first power up, please just press the pairing button as instructed in the manual.
- The smart interface won’t fit in the front of my boiler
It is possible your boiler may be an older version that is non-compatible with the smart interface unit. You may need an external wall bracket to allow fitting to your boiler. Please call our customer services team for more details on 01482 498660
- Does this 2-zone kit have 2 thermostats?
No, this kit is in addition to either the Halo Combi RF or for internet connected control the Halo Combi Wi-Fi.
Halo Combi Multizone Spec Sheet
- Does this wire into my existing wiring centre?
No, the smart wiring centre replaces any existing wiring centre so no additional wall space is required.
- Is this a fully modulating control?
Yes, the Halo Combi 2-Zone control is one of the only controls in the market that is fully modulating on both heating zones.
- Do I need to run a switched live demand to the boiler?
No, as the Smart Wiring Centre communicates wirelessly to the Smart Interface that is connected to the boiler there is no need to run a wire from the wiring centre to the boiler.