FAQs & Help

Most programmers will either have their make or model on the front or on a drop down panel.

On the older range of Ideal boilers, you can reset your boiler to remove the service message by holding the mode dial in the reset position for 3 seconds.

For the newer range of Ideal boilers, such as Logic+ and Vogue, this can be done by either pushing the reset button underneath the display, or going into the menu settings on the display. 

If you’re still having problems with resetting your boiler then please take a read of the user guide for your specific appliance or call our Technical Support team on 01482 498663.

ErP is designed to help the EU achieve its target of reducing energy use by 20% and increasing the share of renewable energies by 20% before 2020. It will affect all space and water heaters, ensuring they meet minimum efficiency requirements, and use the same type of energy efficiency labels seen on other white goods such as fridges and freezers. Manufacturers will only be able to sell compliant products after 26th September 2015.

Any controls that work on 240 Vac can be used alongside our current range of boilers. The Logic and Vogue range can also be controlled by OpenTherm technology. For more information regarding this you can contact our customer services team on 01482 498660.

User guides for our current programmers can be found under the literature section of our website in PDF format. They explain how to set times, temperatures and alternative functions.

This means there is a problem with the return. To reset this turn the boiler off at the wall (fuse spur) for a couple of seconds then back on again. If the boiler fails to operate then please contact Ideal or alternatively a Gas Safe Registered Engineer if outside of the warranty period.

The serial number is displayed on a barcoded sticker located at the top of the boiler. Alternatively, it should be present on the Benchmark certificate completed by the installer when the boiler was fitted. If you require further assistance please contact our Customer Services department on 01482 498660.

When 'C' is displayed on your boiler screen it means the boiler has a central heating demand. Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team on 01482 498663?

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‘Pre-heat’ is a function that is designed to provide you with instant hot water when required. It works by infrequently heating the plate heat exchanger so that when hot water is requested it is already heated. This feature is not compulsory however, if not selected can take a few minutes before the hot water is at the appropriate temperature.

Pluming is the effect seen from the flue on modern condensing boilers, it appears as a white "steam like" discharge from the flue. It’s a result of modern high efficiency boilers running at a cooler temperature than older, less efficient boilers did. It is safe however, there are a range of flue additions to remove the plume from the area. For further advice on this please either speak to your installer or call our Customer Services department on 01482 498660.

These are available to download in the form of a PDF file from our website free of charge. These can be found here.

There is a tool available on our website which gives you a guide on what boiler would be best suit for your home. It asks for brief information on your home and then generates suggestions based on your input.

If you’re spending some time away from home this winter and aren’t sure what to do with your boiler, we’ve got you covered.

The simple answer is to always keep your boiler running when you’re away, because in the event of very cold temperatures your pipes can freeze up outside. The best thing to do is to lower the temperature on your thermostat so that there won’t be as much of a demand. 

There’s no need to worry about the boiler operating unattended. Any boiler installed after 1996 must be fitted with a safety mechanism that shuts down if there are any major faults with the boiler. Leaving your boiler on standby mode can also reduce the risk of parts seizing up inside it, which is another reason why you shouldn’t simply switch it off.

If you have a Halo Combi Wi-Fi thermostat, you can access an easy-to-use holiday mode which allows you to switch off your preset heating schedule for however long you’ll be away from home.

If you’re feeling the cold in your home, it could be because you have air in your radiator system. You can check your radiators by carefully touching them while they are on to see if they are cold in places, particularly near the top, which will mean that they need bleeding. 

Here’s what you should do:

• After switching the heating off and waiting for the system to cool, make sure you have a radiator vent key and towel at the ready. 

• Use the radiator vent key by turning it anti-clockwise to open the valve, making sure the towel is behind the radiator just in case it sprays hot water. 

• Once you’ve finished, turn the key clockwise to close the valve.

The next step is to check the pressure gauge on your system and make sure it is between 1-1.5 bar. If it’s not within this range, fill the boiler up with the filling loop, which is usually located under the boiler (if you have a heat or system boiler, it may be near your cylinder).

If you have too much pressure in your system, you can reduce the pressure by bleeding the radiators with a bucket to reduce the amount of water in the system. This is important because it prevents the pressure relief valve blowing open due to an excess amount of built-up pressure.

Please see below for a step-by-step guide on how to change the batteries in your Ideal Touch Connect, before reconnecting it to your boiler:

• Switch off the power to your boiler

• Unclip the thermostat from its cradle or stand by sliding the Touch Connect thermostat upwards

• Use a flat bladed screwdriver to pop off the rear cover and take out the batteries

• Place 3 new batteries into the back of the Touch Connect

• Turn the power to your boiler back on

• As the power returns to your boiler insert the last battery into the back of the Touch Connect and replace the back cover

• When the Touch Connect screen comes on it should then show a message reading ‘Connecting To Boiler’. After approximately 60 seconds, the screen will prompt you to input the date & time to complete setup

Should you have any problems, please contact a member of our Customer Service team on 01482 498 660.