FAQs & Help

We have fine-tuned the Halo control range to ensure it gives maximum energy savings when paired with an Ideal Heating boiler. These savings would not be the same using another manufacturers boiler so we don't recommend using the Halo controls range with anything other than an Ideal Heating boiler.

Central heating systems that have a hot water cylinder work in a different way to systems that run from a combi boiler. The Halo Combi controls range can't control a hot water cylinder but keep your eyes peeled for the launch of Halo Heat & System later on in 2021.

Yes, if you have installed a Halo Combi Wi-Fi 2-Zone system then you can still control both central heating zones through smart home assistants.

Yes, the Smart Wiring Centre can run a zone with underfloor heating.

• Hey Google, set heating to 21 degrees

• Hey Google, make the temperature 20 degrees 

• Hey Google, turn the heating on

• Hey Google, make it warmer 

• Hey Google, turn the heating off

• Hey Google, make it cooler

Using your Google home app, go into settings and click on ""Works with Google"" Search for Ideal Halo and select it.

It will ask you to log into your Halo app to link them. This will let you assign your Halo to a room and enable control.

Using the Halo App, If you go into the Halo options in the manage devices section. You can change the device name from the default name of 'heating'. This will then change on your Google Homehub

Due to Alexa limitations, the invited user needs to remove from their Alexa device manually 

Using your Alexa app, Download and link the Ideal Halo skill to your account. This will enable you to control your Halo device via Alexa

Some of the standard Alexa commands are:

• Alexa, set my thermostat to 21 degrees

• Alexa, make it warmer in here 

• Alexa, set my thermostat to OFF

• Alexa, what is my room temperature? 

• Alexa, what is my thermostat set to?

When ‘0’ is displayed on the boiler screen it means the boiler is on standby. This means the boiler is not receiving a demand from either the hot water or central heating.

Still need further guidance with your Ideal boiler? Why not browse our boiler help guides or call our Technical Support team on 01482 498663?

When your boiler displays a ‘C’ on the boiler screen and the burner light is also flashing, this means your boiler has reached the programmed temperature.

If your house has not met the set temperature and your boiler is showing this it could be caused by a circulation problem in the system. For more information regarding this you can contact our Customer Service team on 01482 498660.

Still need further guidance with your Ideal boiler? Why not browse our most frequently asked boiler fault queries or call our Technical Support team on 01482 498663?

The Halo thermostat could take a few minutes to show in the app.   It would be worth checking to ensure the thermostat is fully paired to the smart interface  by using the 'identify' function.

To remove a home or device, simply click on the appropriate system status box and then tap on the Smart interface. You should now be able to delete the device. 

Once you have completed the app setup, you can invite other users to control your Halo thermostat. 

This is done in the settings menu under the option manage users.