FAQs & Help

This indicates that the Smart interface is currently in the Identify mode accessed by a short press of the pairing button. To exit this mode just press the identify button again.

Please press the pin reset on the front of the Smart interface. This should reset the unit. If this does not work, please turn the power off to the boiler for 5 minutes. This will fully reset the unit.  If your smart interface is installed externally from the boiler, unplug the power supply for 5 minutes

Please press the pin reset on the front of the Smart interface. This should reset the unit. If this does not work, please turn the power off to the boiler for 5 minutes. This will fully reset the unit.  If your smart interface is installed externally from the boiler, unplug the power supply for 5 minutes

If your smart interface is fitted into the boiler, please ensure the 8pin connector is secure and the boiler power is turned on.  If your Smart interface is connected externally from the boiler in a bracket, please ensure the 8 pin connector is secure and that he black power supply is plugged in, turned on and connected to the bracket.

When geolocation is active  Halo will run your preset schedules (in auto mode) or your  selected temperature (in manual mode) when someone is at home. When the last person leaves the home Halo will switch the heating to OFF. 

When the first person crosses the home boundary and returns home then Halo will return to Auto or Manual mode (whichever was set originally) and your heating will run as set.

On your mobile device,  Ensure the location settings are set to allow usage at all times for the Halo App. 

From IOS 13 onwards, when you install the app and activate geolocation a system message asking for permission to allow location services to be used will appear. Select the option to "Allow when App is in use". 

Shortly after when the App tries to use the location services when the app is closed, another system message will pop up asking if you want to allow location services use at all times. This option should then be selected.   

If any concerns. check the App permissions in the IOS App settings.

1.       In the Halo app, press the grid icon in the top right hand corner of the screen

2.       Select “System Status & History”

3.       Select “Smart Interface”

4.       Select “Delete Device”

5.       Select “Delete” to confirm device deletion

6.       Follow the Add Smart Interface Wizard to reconnect your Smart Interface to your new router

The Smart interface can take up to 30 seconds to show in your WiFi network list. 

Please check the model of Halo you have purchased.  

The 'Halo WiFi' is fully operational with our mobile app.   The 'Halo RF' is able to access the mobile app after an upgrade. This is done by calling our customer service team on 01482 498660

To connect your Halo you need to have the Ideal Halo App installed 

The Halo will need to reconfigure to connect to the new Wi-Fi network following the steps below.

Your smart interface has been put into access point mode. This is done by pressing the override button for 5 seconds.  Another 5 second press will reverse this mode. 

This is advising your smart interface has no connection to the cloud.

Ensure that the router is connected to the internet. This could be tested by web browsing on a tablet or PC that normally uses the router to connect to the internet. Avoid testing internet with mobile phone that may use mobile network to connect to internet. Contract your broadband / fibre provider for help if internet is not working

If the room temperature is close to target temperature the heating start time is delayed to save energy.