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FAQs & Help
Information & frequently asked questions on our boilers, parts & controls.
- On my Halo WiFi / Halo Combi RF smart interface the Zigbee green led is flashing
This indicates that the Smart interface is currently in the Identify mode accessed by a short press of the pairing button. To exit this mode just press the identify button again.
- When I first power up my Halo WiFi / Halo Combi RF smart interface has all 4 green LEDs showing solid permanently and is not working
Please press the pin reset on the front of the Smart interface. This should reset the unit. If this does not work, please turn the power off to the boiler for 5 minutes. This will fully reset the unit. If your smart interface is installed externally from the boiler, unplug the power supply for 5 minutes
- My smart interface is showing 3 solid green LEDs on override, Boiler and power
Please press the pin reset on the front of the Smart interface. This should reset the unit. If this does not work, please turn the power off to the boiler for 5 minutes. This will fully reset the unit. If your smart interface is installed externally from the boiler, unplug the power supply for 5 minutes
- My Smart interface has no LEDs lit on the front
If your smart interface is fitted into the boiler, please ensure the 8pin connector is secure and the boiler power is turned on. If your Smart interface is connected externally from the boiler in a bracket, please ensure the 8 pin connector is secure and that he black power supply is plugged in, turned on and connected to the bracket.
- What will happen with Geolocation active?
When geolocation is active Halo will run your preset schedules (in auto mode) or your selected temperature (in manual mode) when someone is at home. When the last person leaves the home Halo will switch the heating to OFF.
When the first person crosses the home boundary and returns home then Halo will return to Auto or Manual mode (whichever was set originally) and your heating will run as set.
- The Halo app cannot find my location using an Android device
On your mobile device, Ensure the location settings are set to allow usage at all times for the Halo App.
- The Halo app cannot find my location using an IOS device
From IOS 13 onwards, when you install the app and activate geolocation a system message asking for permission to allow location services to be used will appear. Select the option to "Allow when App is in use".
Shortly after when the App tries to use the location services when the app is closed, another system message will pop up asking if you want to allow location services use at all times. This option should then be selected.
If any concerns. check the App permissions in the IOS App settings.
- I have changed my Wi-Fi service provider, how do I connect to my new router?
1. In the Halo app, press the grid icon in the top right hand corner of the screen
2. Select “System Status & History”
3. Select “Smart Interface”
4. Select “Delete Device”
5. Select “Delete” to confirm device deletion
6. Follow the Add Smart Interface Wizard to reconnect your Smart Interface to your new router
- I have put my smart interface into the access point mode as per the app, It does not show as an available WiFi network on my mobile device
The Smart interface can take up to 30 seconds to show in your WiFi network list.
- My app is telling me I am not able to connect to the cloud
Please check the model of Halo you have purchased.
The 'Halo WiFi' is fully operational with our mobile app. The 'Halo RF' is able to access the mobile app after an upgrade. This is done by calling our customer service team on 01482 498660
- How do I connect the Halo to my Wi-Fi
To connect your Halo you need to have the Ideal Halo App installed
- I have had a new broadband / fibre router, new broadband / fibre provider, or changed Wi-Fi password Wi-Fi Network
The Halo will need to reconfigure to connect to the new Wi-Fi network following the steps below.
- The Smart Interface has a constantly flashing blue connectivity LED
Your smart interface has been put into access point mode. This is done by pressing the override button for 5 seconds. Another 5 second press will reverse this mode.
- The Smart Interface has a constant blue connectivity LED
This is advising your smart interface has no connection to the cloud.
Ensure that the router is connected to the internet. This could be tested by web browsing on a tablet or PC that normally uses the router to connect to the internet. Avoid testing internet with mobile phone that may use mobile network to connect to internet. Contract your broadband / fibre provider for help if internet is not working
- What is Delayed Start?
If the room temperature is close to target temperature the heating start time is delayed to save energy.