FAQs & Help

Information & frequently asked questions on our boilers, parts & controls.

What is failsafe mode?
Failsafe mode activated when the Halo control cannot communicate with the Smart Interface. See failsafe modes in user manual
My override button doesn’t seem to do anything
The override feature is only active when the unit is in failsafe mode. Please see the user guide for further details.
Can I change the screen timeout on the Halo WiFi / Halo Combi RF?
To maximise the battery life, the backlight timeout has been fixed at 15 seconds
Can I power the Halo from an external power source?
You can power the device using a micro USB lead located in the battery compartment. The existing batteries must be removed beforehand
Can I use my PC to control the heating?
The Halo is currently not controllable via a PC web browser
My current control is wired to the boiler. Can I wire the Halo to my boiler?
No, the Halo Combi Wi-Fi and Halo Combi RF are wireless controls, powered by batteries.
What powers the Halo Combi Wi-Fi / Halo Combi RF?
In a normal situation, the Smart interface is powered by the boiler directly. The Halo control is powered by 4 x AA batteries. If your installation requires a smart interface bracket, The power is supplied by a 24v mains adapter.
Is the Halo control compatible with non-Ideal boilers?
No, Halo is only compatible with Ideal boilers to ensure you get the greatest efficiency out of your central heating system as possible.
Can the Halo WiFi / Halo Combi RF be fitted onto a multi zone system?
This option is currently not available but we're working on it.
How do I update the Halo WiFi / Halo Combi RF software?
If your Halo is connected via the mobile app, automatic updates will be transmitted to your unit. Only the WiFi version of the Halo, comes with this functionality as standard
Is the Halo WiFi / Halo Combi RF freestanding?
The Halo can be wall mounted or placed on the desk stand included
How long should the batteries last with general use?
It's estimated with general use that the batteries should last between 18-24 months
Can I use re-chargeable batteries in my Halo unit
Ideal do not recommend using any rechargeable batteries. Only alkaline batteries should be used
Are Batteries supplied with the Halo WiFi / Halo Combi RF?
4 x AA Duracell batteries are supplied with the Halo.
When I press the override button, my boiler doesn’t fire
If your Smart interface is connected internally on the boiler, ensure that the 8 pin connector is secure and that both the mains room stat and opentherm links are in place. If your smart interface is connected via an external bracket please obtain your full boiler model number and call our customer services team on 01482 498660