FAQs & Help

The Round circle shows the percentage completed of the current programmed schedule. 

This is an android driven message to advise that the app is using your location for the geolocation feature. 

Ensure your app permissions are set to enable location services at all times on your mobile device. 

When you open the App, click on the forgotten password link and follow the onscreen instructions. 

The App is available on both the Google play store and the Apple App store.

We believe that customer support is just as important as engineering excellence, so you can rely on us to be ready and able to help 364 days a year. Our customer services team are available:

Monday to Friday: 08:00am – 18:00pm  Saturday: 08:00am –16:00pm Sunday: 08:00am – 12:00pm  Bank holidays: 08:00am – 16:00pm (closed Christmas day)

This certainly should be filled in, or a record of readings taken from the boiler be left on site by the gas safe registered Engineer performing the service, If we carry out your service, you can request this to be filled in if you wish but all of these details are logged on our system by the Engineer whilst he is on site.

Yes, for insurance purposes someone over the age of 16 needs to enter any building with the engineer and remain on site until the repair or service is complete.

There is a product selector tool available on our website which gives you a guide on what boiler would be best suit for your home. It asks for brief information on your home and then generates suggestions based on your input.

Ensure that all radiator valves are open Check that the water pressure to the boiler is at 1 to 1.5 BAR. View our video on how to top up your boiler pressure here.Reset the boilerIf this does not fix the problem, please contact us

Learn more

• Reset the boiler

• If your gas meter is pay-as-you-go, check there is credit available

• Check other gas powered items in your home, if these are also not working, you should contact a local gas engineer

• Check that the yellow gas isolation valve under the boiler hasn't been turned off. If it is on, the handle/knob will be in pointing in the direction of the pipe.

• If the boiler is making a gurgling/gargling noise whilst trying to fire, please contact your installer as there may be a blockage

• If this does not fix the problem, call us quoting Error Code L2

• Check that the water pressure to the boiler is at 1 to 1.5 BAR.

• Check that the yellow gas isolation valve under the boiler hasn't been turned off. If it is on, the handle/knob will be in pointing in the direction of the pipe

• Turn the boiler off and bleed/let out the air of your radiatiors. Ensure the boiler pressur is still at 1 to 1.5 BAR and turn the boiler back on

• Press the reset button

• If this does not fix the problem, please contact us quoting error code L3

View our video on how to top up your boiler pressure: <iframe width="560" height="315" src="https://www.youtube.com/embed/13g6nRKmjjU" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe>

• The boiler has been reset too many times in 15 minutes.

• Turn the power to the boiler on and off again to reset

• Reset the boiler

• If this does not fix the problem, please contact us quoting error code L6 as this will require a visit from an engineer.

• Water pressure is too low in the system and will require topping up to between 1 and 1.5 BAR 

View our video on how to top up your boiler pressure:

<iframe width="560" height="315" src="https://www.youtube.com/embed/13g6nRKmjjU" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe>