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FAQs & Help
Information & frequently asked questions on our boilers, parts & controls.
- Why does my Combi boiler not work as well when I use multiple hot water taps?
Combi boilers are designed to offer a rise in temperature depending on the flow rate passing through the boiler. As more hot water outlets are used, both the flow and temperature will be shared between the channels.
- My Boiler is Supplying Hot Water But No Heating (Or Vice Versa)
If your home has a heat only or system boiler, it’s important to know they cannot tell the difference between a demand for heating hot water and a demand for central heating like a combi boiler can.
If you do have this problem with a system or heat only model you need to contact a plumber, not your boiler manufacturer. This is because a system or heat boiler only works off one demand and that is to heat up water — it’s the controls that do the rest.
- How do I re-set my boiler controls after changing the batteries?
On the PRT3, the reset button is located on the transceiver unit at the front of the boiler and on the programmable room thermostat. These should be held in for 5 seconds with the unit left next to the boiler for 15 minutes to pair. On the Touch programmer, this should happen automatically but can also take up to 15 minutes. If you require further assistance please contact our Customer Service department on 01482 498660.
- What do the LEDs mean on the Touch Combi RF Boiler Transceiver?
From left to right:
Wireless Connection to Touch thermostat
Electrical supply to Boiler Transceiver
Opentherm connection between the Boiler and Transceiver
- How do I add a schedule to my Touch Combi RF?
Please refer to Changing a Schedule in the Touch Combi RF User Guide.
- How many schedule periods can I add to my Touch Combi RF?
6 per day over 7 days.
- How do I boost or change my heating on the Touch Control?
Turn the outer ring until the desired set temperature is shown on the screen.
- How do I view or change my heating schedules on the Touch Combi RF thermostat?
Please refer to the Touch Combi RF User Guide to change or review heating schedules.
- How do I turn my heating off on the Touch Combi RF thermostat?
Press the radiator symbol until OFF is shown on the screen.
- What does it mean if it shows a Zone 1 fault on my Touch Control?
A 'Zone 1 Fault' means that the boiler and the Touch Control have lost RF (Wireless) connection. Please see the location guidelines in the Touch Control User Guide.
- Is my Touch Combi RF compatible with non-Ideal boilers?
No, the Touch Combi RF is only compatible with Ideal boilers to ensure you get the best increase in efficiency out of your Touch Combi RF and central heating system as possible.
- Is my Touch Heat/System compatible with all type of Ideal boiler?
No, the Touch Heat/System is compatible with the below ranges of boiler;
Logic Max Heat
Logic Max System
Vogue Max System
Logic Heat H
Logic+ Heat H
Logic System S
Logic+ System S
Vogue System S Gen 2
Logic Heat
Logic+ Heat
Vogue System
- Is my Touch Heat/System compatible with non-Ideal boilers?
No, the Touch Heat/System is only compatible with Ideal boilers to ensure you get the best increase in efficiency out of your Touch Heat/System and central heating system as possible.
- What do the LEDs mean on the Touch Heat/System Relay Transceiver?
From left to right;
Wireless Connection to Touch thermostat
Electrical supply to Boiler Transceiver
Opentherm connection between the Boiler and Transceiver
- What can I do if Touch Heat/System isn’t working?
Please see the trouble shooting guide in the Touch Heat/System User Guide, for further assistance please contact our customer service team on 01482 498663.