FAQs & Help

• Reset the boiler

• If this does not fix the problem, please contact us quoting error code F5 as this will require a visit from an engineer.

• Reset the boiler

• If this does not fix the problem, please contact us quoting error code F6 as this will require a visit from an engineer.

• Voltage to the boiler may be too low

• Contact a local electrician to inspect the electrics of your property

• Reset the boiler

• If this does not fix the problem, please contact us quoting error code F0 as this will require a visit from an engineer.

• Reset the boiler

• If this does not fix the problem, please contact us quoting error code C2 as this will require a visit from an engineer.

• Reset the boiler

• If this does not fix the problem, please contact us quoting error code C0 as this will require a visit from an engineer.

• Turn the boiler off and bleed/let out the air of your radiators. Ensure the boiler pressure is still at 1 to 1.5 BAR and turn the boiler back on.

• Your central heating pump may not be running. Gently touch it and if it's working properly, there should be a gentle vibration and it should also be warm

• If you believe the central heating pump is NOT running, contact your installer.

• If you believe the central heating pump is running, please contact us quoting error code FA as this will require a visit from an engineer.

View our video on how to top up your boiler pressure:

<iframe width="560" height="315" src="https://www.youtube.com/embed/13g6nRKmjjU" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe>

• There difference between the water flow and return is too high (more than 50⁰)

• Turn the boiler off and bleed/let out the air of your radiators. Ensure the boiler pressure is still at 1 to 1.5 BAR and turn the boiler back on. 

• Possible blockage, please contact us quoting error code FU (we won't take offence) as this will require a visit from an engineer.

View our video on how to top up your boiler pressure:

<iframe width="560" height="315" src="https://www.youtube.com/embed/13g6nRKmjjU" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe>

• The flow and return differential is wrong and may have been installed correctly / possible crossed pipes.

• Please contact the installer

Please contact the installer

• The boiler has been reset too many times in 15 minutes.

• Turn the power to the boiler on and off again to reset

• Reset the boiler

• If this does not fix the problem, please contact us quoting error code L4 as this will require a visit from an engineer.

• Rotate all knobs fully clockwise

• Turn the boiler off

• Turn the boiler back on and then press restart

• Turn your thermostat to its maximum position and check if a C appears on the boiler display. If the boiler fires and the radiators come on, this means the room thermostat wasn't set higher than the room temperature.

• If the boiler still doesn't fire, please contact us as this will require a visit from an engineer

Please contact us as this will require a visit from an engineer.