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FAQs & Help
Information & frequently asked questions on our boilers, parts & controls.
- How do I add a schedule to my Touch Combi RF?
Please refer to Changing a Schedule in the Touch Combi RF User Guide.
- How many schedule periods can I add to my Touch Combi RF?
6 per day over 7 days.
- How do I boost or change my heating on the Touch Control?
Turn the outer ring until the desired set temperature is shown on the screen.
- How do I view or change my heating schedules on the Touch Combi RF thermostat?
Please refer to the Touch Combi RF User Guide to change or review heating schedules.
- How do I turn my heating off on the Touch Combi RF thermostat?
Press the radiator symbol until OFF is shown on the screen.
- What does it mean if it shows a Zone 1 fault on my Touch Control?
A 'Zone 1 Fault' means that the boiler and the Touch Control have lost RF (Wireless) connection. Please see the location guidelines in the Touch Control User Guide.
- Is my Touch Combi RF compatible with non-Ideal boilers?
No, the Touch Combi RF is only compatible with Ideal boilers to ensure you get the best increase in efficiency out of your Touch Combi RF and central heating system as possible.
- Is my Touch Heat/System compatible with all type of Ideal boiler?
No, the Touch Heat/System is compatible with the below ranges of boiler;
Logic Max Heat
Logic Max System
Vogue Max System
Logic Heat H
Logic+ Heat H
Logic System S
Logic+ System S
Vogue System S Gen 2
Logic Heat
Logic+ Heat
Vogue System
- Is my Touch Heat/System compatible with non-Ideal boilers?
No, the Touch Heat/System is only compatible with Ideal boilers to ensure you get the best increase in efficiency out of your Touch Heat/System and central heating system as possible.
- What do the LEDs mean on the Touch Heat/System Relay Transceiver?
From left to right;
Wireless Connection to Touch thermostat
Electrical supply to Boiler Transceiver
Opentherm connection between the Boiler and Transceiver
- What can I do if Touch Heat/System isn’t working?
Please see the trouble shooting guide in the Touch Heat/System User Guide, for further assistance please contact our customer service team on 01482 498663.
- I’ve moved into a house that has a Touch Heat/System installed, what should I do?
For more information on the Touch Heat/System please see the User Guide.
- How many schedule periods can I add to my Touch Heat/System RF?
6 per day over 7 days.
- How do I view or change my heating schedules on the Touch Heat/System thermostat?
Please refer to the Touch Heat/System User Guide or review heating schedules.
- How do I turn my heating off on the Touch Heat/System thermostat?
Press the radiator symbol until OFF is shown on the screen.