FAQs & Help

To connect your Halo you need to have the Ideal Halo App installed 

No, the Touch Connect is only compatible with Ideal Boilers to ensure you get the greatest efficiency out of your central heating system as possible.

No, The Touch Connect is compatible with the below ranges of boiler:

• Logic Combi

• Logic Combi C

• Vogue Gen 2 Combi

• Vogue Combi C

• Logic Max Combi C

• Vogue Max Combi

A ‘Zone 1 Fault’ means that the boiler and Touch Thermostat have lost RF (Wireless) connection. Please see the location guidelines in the Touch Connect User Guide. Or if the gateway is off.

From left to right:

• Wireless Connection to Touch thermostat

• Electrical supply to Boiler Transceiver

• Opentherm connection between the Boiler and Transceiver

This sequence is the initial loading sequence for the gateway:

• Outside of the above loading sequence these are status indications of the LED light.

This is a notification sent to your phones home screen/notification bar or email depending on your preferences.

• Internet or server outage

• Boiler Faults

• Failed Commands (Central Heating ON/Off)

Open the Touch Connect app and click [Forgotten password] then follow the onscreen instructions to reset your password.

The System will respond to the last command sent.

Please see the trouble shooting guide in the Touch Connect User Guide. For further assistance please contact our customer service team on 01482 4988663.

No, to receive push notifications you need to be logged in to the app.

Either through the AppStore or Google Play Store. The web Browser will always be the latest version, this is updated automatically.

To make it warmer by turning the heating up or on (depending on current state) you can say….

• Alexa, make it warmer in here

• Alexa, make it warmer

• Alexa turn the heating up (in this phrase “heating” is not the default name of the Touch Device, Alexa recognises statement this as a set phrase)

• Alexa, set “

  heating

  ” to Heat

• Alexa, turn “

  heating

  ” On

• Alexa turn On “

  heating

  ”

• Alexa increase my heating

To turn the target temperature of your Ideal Touch Connect down say…

• Alexa, make it cooler in here

• Alexa turn the heating down (in this phrase “heating” is not the default name of the Touch Device, Alexa recognises statement this as a set phrase)

• Alexa decrease my heating (in this phrase “heating” is not the default name of the Touch Device, Alexa recognises statement this as a set phrase)

 If the heating is boosted or off you can return to your pre-set schedules by saying….

• Alexa, set “

  heating

  ” to Auto

To turn the heating off you can say…

• Alexa, turn OFF “

  heating

  ”

 To find out the current room temperature say….

• Alexa, what’s the temperature in here?

To find out what target temperature your Ideal Touch Connect is set to you can say…

 Alexa, what’s my “heating” set to?

To set your heating to a specific temperature say..

 Alexa, set “heating” to 20

• Alexa, set the temperature to 20 degrees

Where the statement contains the word “heating” (in italics) this is the default name of the touch connect device in Alexa and can be changed.

Note, when you alter your heating using Alexa your Boiler and Touch App will react quickly, you may notice a slight delay updating the Touch thermostat with the correct command from Alexa. 

Yes you can. You can change the default device name using the following steps:

1. Go to the devices section of the Alexa app

2. Click “all devices”

3. Select “Heating” (this is your Ideal Touch Connect device)

4. Enter device setting by clicking the top right hand corner

5. Click on “Edit name” and alter the name of your Touch Connect