FAQs & Help

Your Username is the email address you used when creating an account.

It’s free to use the Touch Connect App, however your mobile network providers data charges may apply.

To connect to the Touch Connect please follow the quick connection guide in the user guide.

All settings and schedules are retained during an app update meaning you can carry on with Touch Connect without any interruptions.

If you have installed your Touch Connect Thermostat but have not registered on the Touch Connect App, the time will register one hour out. Register on Touch Connect App and this will rectify.

Unfortunately due to the discontinued support of Windows Mobile from Microsoft there is not a Touch Connect App available on Windows store.

To connect your Halo you need to have the Ideal Halo App installed 

No, the Touch Connect is only compatible with Ideal Boilers to ensure you get the greatest efficiency out of your central heating system as possible.

No, The Touch Connect is compatible with the below ranges of boiler:

• Logic Combi

• Logic Combi C

• Vogue Gen 2 Combi

• Vogue Combi C

• Logic Max Combi C

• Vogue Max Combi

A ‘Zone 1 Fault’ means that the boiler and Touch Thermostat have lost RF (Wireless) connection. Please see the location guidelines in the Touch Connect User Guide. Or if the gateway is off.

From left to right:

• Wireless Connection to Touch thermostat

• Electrical supply to Boiler Transceiver

• Opentherm connection between the Boiler and Transceiver

This sequence is the initial loading sequence for the gateway:

• Outside of the above loading sequence these are status indications of the LED light.

This is a notification sent to your phones home screen/notification bar or email depending on your preferences.

• Internet or server outage

• Boiler Faults

• Failed Commands (Central Heating ON/Off)

Open the Touch Connect app and click [Forgotten password] then follow the onscreen instructions to reset your password.