FAQs & Help

To set up your Ideal Touch Connect with your Amazon Echo and Alexa you need to….

1. Open your Amazon Alexa app, enter the Skills and Games section of the menu and search for the Ideal Touch Connect skill. Click this and download onto your Alexa App.

2. Sign in to the Ideal Touch Connect skill with your usual Ideal Touch Connect sign in details.

3. Click authorise to allow Alexa to access your Ideal Touch Connect account and control your heating via the Ideal Touch Connect.

4. Next click on “discover devices”, this process could take up to 20 seconds

5. Your Ideal Touch Connect should then be visible in your Alexa devices section with the default name of “heating”.

In the rare event that you find water is dripping from your boiler, do not be alarmed. It could be that a frozen condensate pipe has filled, and the water is backed-up. 

If you’ve ruled out the leak being related to a condensate pipe, here’s what you should do:

1. If the leak is small you may not have to isolate the boiler. Simply put a container down to catch the water (making sure it’s checked regularly so it doesn't overflow) and call an engineer. If the leak is causing damage and there is a lot of water, you will then need to isolate your boiler. Please check your manual on how to do this or contact Ideal Heating. If the boiler is inundated with water, it may be best to use the stopcock and call an engineer.

2. If you have a leak coming from external pipework or a radiator, this is not a boiler fault but rather a plumbing issue. In this case, try to contain the leak if it’s small. If the leak is causing damage and there is a lot of water, you’ll need to isolate your boiler.

3. If the pipe is burst and flooding with water, it may be best to use the stopcock and call an engineer. It’s very important that every household member knows where the stopcock is in case of an emergency.

The default device name to control your Ideal Touch Connect with Alexa is “heating”. For example “Alexa, set the heating to 21 degrees”.

Touch Connect is compatible with Alexa, see our video for how to set it up: https://www.youtube.com/watch?v=3fqk_m333J4

Touch Connect is not compatible with Google Home or Apple HomeKit.

There are different ways you can register your boiler for free warranty, but you need to do this within 30 days of installation. 

Homeowners can register for warranty online or call our Customer Service team on 01482 498 660 to register over the phone.

If you’re an installer, sign up or log into your Connect loyalty account and earn points for every eligible product registered through your account. Visit InstallerConnect.com to learn more.

Ideal Heating Warranty Terms and Conditions

Kettling is a term used to describe a boiler making a noise it shouldn't. Remember, your boiler should be seen and not heard. Among other tunes (boilers transcend genres!), the noise can often sound like a boiling kettle, hence the term 'kettling'.

Understand what the different noises your boiler makes mean by reading our guidance: Why is my boiler making a noise?

A condensing boiler is a high-efficiency boiler which runs at a lower temperature than older, traditional-style boilers. Condensing boilers are able to collect gas generated by burning fuels, like gas and oil, and use it to heat water entering the system, saving money and reducing carbon emissions in the process.

Read our blog to learn more about high efficiency condensing boilers.

To find out how old your boiler is, check the installation manual. Your installer will have completed the Benchmark Certificate, which will be found inside. If the manual isn’t available, call our Customer Service team on 01482 498 660 and we can tell you how old your boiler is. You’ll need the boiler serial number to hand, which can be found either underneath or on top of your boiler.

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How often you need to service your boiler depends on how your boiler is used. We recommend all boilers are serviced annually, but if your boiler has been installed or used for an unusual application, the boiler is likely to operate more than expected. So, it may require servicing more frequently. 

More details on boiler servicing are in our blog: How often do you need a boiler service?

There are a few important steps you need to take to ensure your home is ready for a new boiler installation. Make sure you:

1. Have chosen the right boiler for your home - use our tool for help: Find my boiler.

2. Know how long it will take to remove your old boiler and replace it with a new one so you can plan accordingly.

3. Account for other tasks involved in boiler installation, like changing the type and position of your boiler to using a new fuel type.

Everything you need to know about preparing for a new boiler installation can be found in our guide: How long does it take to fit a boiler?

When getting a new boiler, there’s lots of things to take into account. From boiler type and cost savings to the size of your home, you need to feel confident that the boiler you choose will reliably provide hot water and heating for you and your family. 

Ideal Heating has plenty of guidance around choosing your new boiler to make the decision simple and easy for you. For instance, are you aware of the different costs associated with a new boiler? Or, that a new boiler could save you hundreds?

For more information, read: All boiler tips and advice.