FAQs & Help

This sequence is the initial loading sequence for the gateway:

• Outside of the above loading sequence these are status indications of the LED light.

This is a notification sent to your phones home screen/notification bar or email depending on your preferences.

• Internet or server outage

• Boiler Faults

• Failed Commands (Central Heating ON/Off)

Open the Touch Connect app and click [Forgotten password] then follow the onscreen instructions to reset your password.

The System will respond to the last command sent.

Please see the trouble shooting guide in the Touch Connect User Guide. For further assistance please contact our customer service team on 01482 4988663.

No, to receive push notifications you need to be logged in to the app.

Either through the AppStore or Google Play Store. The web Browser will always be the latest version, this is updated automatically.

To make it warmer by turning the heating up or on (depending on current state) you can say….

• Alexa, make it warmer in here

• Alexa, make it warmer

• Alexa turn the heating up (in this phrase “heating” is not the default name of the Touch Device, Alexa recognises statement this as a set phrase)

• Alexa, set “

  heating

  ” to Heat

• Alexa, turn “

  heating

  ” On

• Alexa turn On “

  heating

  ”

• Alexa increase my heating

To turn the target temperature of your Ideal Touch Connect down say…

• Alexa, make it cooler in here

• Alexa turn the heating down (in this phrase “heating” is not the default name of the Touch Device, Alexa recognises statement this as a set phrase)

• Alexa decrease my heating (in this phrase “heating” is not the default name of the Touch Device, Alexa recognises statement this as a set phrase)

 If the heating is boosted or off you can return to your pre-set schedules by saying….

• Alexa, set “

  heating

  ” to Auto

To turn the heating off you can say…

• Alexa, turn OFF “

  heating

  ”

 To find out the current room temperature say….

• Alexa, what’s the temperature in here?

To find out what target temperature your Ideal Touch Connect is set to you can say…

 Alexa, what’s my “heating” set to?

To set your heating to a specific temperature say..

 Alexa, set “heating” to 20

• Alexa, set the temperature to 20 degrees

Where the statement contains the word “heating” (in italics) this is the default name of the touch connect device in Alexa and can be changed.

Note, when you alter your heating using Alexa your Boiler and Touch App will react quickly, you may notice a slight delay updating the Touch thermostat with the correct command from Alexa. 

Yes you can. You can change the default device name using the following steps:

1. Go to the devices section of the Alexa app

2. Click “all devices”

3. Select “Heating” (this is your Ideal Touch Connect device)

4. Enter device setting by clicking the top right hand corner

5. Click on “Edit name” and alter the name of your Touch Connect

To set up your Ideal Touch Connect with your Amazon Echo and Alexa you need to….

1. Open your Amazon Alexa app, enter the Skills and Games section of the menu and search for the Ideal Touch Connect skill. Click this and download onto your Alexa App.

2. Sign in to the Ideal Touch Connect skill with your usual Ideal Touch Connect sign in details.

3. Click authorise to allow Alexa to access your Ideal Touch Connect account and control your heating via the Ideal Touch Connect.

4. Next click on “discover devices”, this process could take up to 20 seconds

5. Your Ideal Touch Connect should then be visible in your Alexa devices section with the default name of “heating”.

In the rare event that you find water is dripping from your boiler, do not be alarmed. It could be that a frozen condensate pipe has filled, and the water is backed-up. 

If you’ve ruled out the leak being related to a condensate pipe, here’s what you should do:

1. If the leak is small you may not have to isolate the boiler. Simply put a container down to catch the water (making sure it’s checked regularly so it doesn't overflow) and call an engineer. If the leak is causing damage and there is a lot of water, you will then need to isolate your boiler. Please check your manual on how to do this or contact Ideal Heating. If the boiler is inundated with water, it may be best to use the stopcock and call an engineer.

2. If you have a leak coming from external pipework or a radiator, this is not a boiler fault but rather a plumbing issue. In this case, try to contain the leak if it’s small. If the leak is causing damage and there is a lot of water, you’ll need to isolate your boiler.

3. If the pipe is burst and flooding with water, it may be best to use the stopcock and call an engineer. It’s very important that every household member knows where the stopcock is in case of an emergency.

The default device name to control your Ideal Touch Connect with Alexa is “heating”. For example “Alexa, set the heating to 21 degrees”.

Touch Connect is compatible with Alexa, see our video for how to set it up: https://www.youtube.com/watch?v=3fqk_m333J4

Touch Connect is not compatible with Google Home or Apple HomeKit.