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FAQs & Help
Information & frequently asked questions on our boilers, parts & controls.
- How do I turn my hot water off on the Touch Heat/System thermostat?
Press the Tap symbol until OFF is shown on the screen.
- How many schedule periods can I add to my Touch Connect?
6 per day over 7 days.
- Can I access Touch Connect through a web browser?
- How do I change the temperature of my heating on the Touch Connect thermostat?
Turn the outer ring until the desired set temperature is shown on the screen.
- How do I boost my heating on the Touch Connect thermostat?
Turn the outer ring until the desired set temperature is shown on the screen.
- How do I change my Touch Connect password?
Go to Menu – Settings – Account Details – Change Password.
- How do I add extra users to my Touch Connect account?
Download the App for each device and use the same email address and password as the initial user.
- Can I use text control (SMS) to control Touch Connect?
No, Touch Connect is only controlled through the Touch Connect App.
- How do I turn my central heating system off?
Please refer to Operating Modes in the Touch Connect User Guide.
- How do I setup Holiday Mode in the Touch Connect App?
Please refer to Holiday Mode in the Touch Connect User Guide.
- How do I enable alerts and push notifications for Touch Connect?
Menu - Settings - Notification Settings - select required toggle switch.
- How do I connect my Touch Connect Gateway to my router?
The Touch Connect comes supplied with an ethernet cable to connect your gateway and internet router. For full details please see the Touch Connect Installation guide and the installation guide for your internet router if required.
- How do I turn my heating off on the Touch Connect thermostat?
Press the "radiator symbol" until OFF is shown on the screen.
- How do I view or change my heating schedules on the Touch Connect thermostat?
Please refer to the Touch Connect User Guide to change or review heating schedules.
- How long does it take for changes made through the Touch Connect app to reach my boiler?
This can be as little as 6 seconds, however dependent on the internet speed and connection it could take a couple of minutes.