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FAQs & Help

Information & frequently asked questions on our boilers, parts & controls.

  • How do I add extra users to my Touch Connect account?

    Download the App for each device and use the same email address and password as the initial user.

  • Can I use text control (SMS) to control Touch Connect?

    No, Touch Connect is only controlled through the Touch Connect App.

  • How do I turn my central heating system off?

    Please refer to Operating Modes in the Touch Connect User Guide.

  • How do I setup Holiday Mode in the Touch Connect App?

    Please refer to Holiday Mode in the Touch Connect User Guide.

  • How do I enable alerts and push notifications for Touch Connect?

    Menu - Settings - Notification Settings - select required toggle switch.

  • How do I connect my Touch Connect Gateway to my router?

    The Touch Connect comes supplied with an ethernet cable to connect your gateway and internet router. For full details please see the Touch Connect Installation guide and the installation guide for your internet router if required.

  • How do I turn my heating off on the Touch Connect thermostat?

    Press the "radiator symbol"  until OFF is shown on the screen.

  • How do I view or change my heating schedules on the Touch Connect thermostat?

    Please refer to the Touch Connect User Guide to change or review heating schedules.

  • How long does it take for changes made through the Touch Connect app to reach my boiler?

    This can be as little as 6 seconds, however dependent on the internet speed and connection it could take a couple of minutes.

  • I’ve forgotten my Touch Connect username, what should I do?

    Your Username is the email address you used when creating an account.

  • How much does it cost to use the Touch Connect App?

    It’s free to use the Touch Connect App, however your mobile network providers data charges may apply.

  • I’ve moved into a house that has a Touch Connect installed, what should I do?

    To connect to the Touch Connect please follow the quick connection guide in the user guide.

  • I’ve updated my Touch Connect app to the latest version, what happens to my previous settings and schedules?

    All settings and schedules are retained during an app update meaning you can carry on with Touch Connect without any interruptions.

  • My time is an hour out?

    If you have installed your Touch Connect Thermostat but have not registered on the Touch Connect App, the time will register one hour out. Register on Touch Connect App and this will rectify.

  • Is there a Touch Connect Windows App?

    Unfortunately due to the discontinued support of Windows Mobile from Microsoft there is not a Touch Connect App available on Windows store.