FAQs & Help

Installing a heat pump just became more convenient with the Ideal InstallPro. This app allows you to easily register your heat pump installation under the Microgeneration Certification Scheme (MCS) to access government funding. 

See our article on the benefits of heat pumps for installers to learn more.

When you install with Ideal Heating, you can log installations on our Installer Connect app, which allows you to notify Gas Safe of your installations and register boiler warranties. The app also helps you log points, which can help you win exciting rewards and even be in with a chance to join our Premier club with holidays abroad.

With Ideal, you can also become a MAX Accredited Installer. This gives you access to free exclusive training, priority listing on our Find Your Local Installer tool, and a free 12-year extended warranty on our Vogue MAX range for your customers. 

All boiler installations in the UK must be performed by a Gas Safe registered engineer. Engineers must notify Gas Safe of all installations performed so that customers can receive a Boiler Installation Certificate attesting that the boiler was competently installed by a Gas Safe Registered individual. 

With our Installer Connect App, you can easily notify Gas Safe, register a boiler warranty and build up your points in one place to make the process simple. 

Learn more about the legal requirements for boiler installation through our Academy. 

Energy efficiency increases property value according to UK bank Nationwide, with a 1.7% increase in value for properties in bands A and B compared to band D. Choosing an energy-efficient boiler is a significant way to improve the efficiency rating of your new build. 

According to a study by Scottish Power and the WWF, a heat pump can increase a home's value by up to 3%. Our guide, ‘Should I Install a Heat Pump in My Home?’, can help you further understand how an air-source heat pump can benefit your new-build property.

When selecting a boiler for your new build property, consider the size of the building, the water pressure, the number of taps and the number of occupants.

For smaller buildings, a combi boiler is excellent for saving space and can provide both heating and hot water on demand. However, its compact size means it can only supply one tap with hot water at a time.

For a new build property that will have a higher number of occupants or multiple bathrooms, we recommend a system boiler, which can store hot water in a large cylinder, allowing it to supply hot water to multiple areas of the home at once. System boilers are also a strong option for new builds in areas with lower water pressure.

Air source heat pumps can absolutely be installed in a flat, provided there is at least one square metre of outdoor space for the pump's outside component. 

Heat pumps can also emit some noise, which can be a concern for flat block dwelling. However, Quiet Mark Approved heat pumps are available, such as our Logic Air. 

While social housing isn’t eligible for the Boiler Upgrade Scheme, those on housing benefits are eligible for the Warm Homes Social Housing Fund for energy-efficient heating. Social housing properties with low energy rating (D-G) can also be fitted with heat pumps via the Energy Company Obligation.

Heating for social housing should be energy-efficient and cost-effective. Heat pumps, which offer energy efficiency of around 400%, are an excellent option for this.

If opting for a boiler, consider the size of the property and the number of intended occupants. A combi boiler is excellent for small properties as it’s compact in a single unit to save space. However, for larger properties with a high number of occupants, a system boiler is a strong choice as it can store large amounts of hot water in a separate cylinder.

If you are using an older property that was built with a heat-only boiler in mind, a new heat-only boiler installation may be the most cost-effective choice.

To help you make your decision, see our guide comparing heat pumps and gas boilers and our guide to different boiler types.

There are a number of great benefits to installing a heat pump in your home. By reducing gas consumption, you decrease the carbon footprint of your home for more sustainable living, which is not only beneficial to you but also desirable to potential buyers when selling your home.

At around 400% efficient, our heat pumps cut down your home’s energy usage. In addition, as part of the government’s push toward carbon neutrality, you can receive up to £7,500 off the installation of your heat pump via the UK's Boiler Upgrade Scheme. 

See our guide on the advantages of heat pumps for homeowners to learn more. 

A heat pump draws in air from outside your home using a fan. This air is then passed over a special refrigerant fluid that has an exceptionally low boiling point, allowing it to absorb heat even from air that feels cool to us.

As the refrigerant turns into a gas, it is compressed, which significantly raises both its temperature and energy. This heat is then transferred to the water circulating through your heating system. Subsequently, the refrigerant condenses back into a liquid, ready to repeat the cycle.

Guide to Air Source Heat Pumps

At Ideal Heating, we have three main boiler types available, each best suited to a different property type.

Combi boilers are popular choices for many homeowners due to their ability to provide both heating and hot water on demand. They are best suited to small properties as they’re compact without additional tanks or cylinders. They’re less suited to large properties with a number of occupants, as they struggle to deliver hot water to more than one tap or showerhead at a time. They’re also best suited to homes with high water pressure. 

A system boiler is recommended for larger homes with a high water demand, as they are able to store a large hot water supply in their boiler cylinder. 

For older homes, a heat-only boiler may be suitable. However, this is only recommended for homes already fitted with this boiler type.

Our blog comparing these three boiler types can aid in your decision.   

We believe that customer support is just as important as engineering excellence, so you can rely on us to be ready and able to help 365 days a year. Our customer services team are available:

Monday to Friday: 08:00am – 18:00pm  Saturday: 08:00am –16:00pm Sunday: 08:00am – 12:00pm  Bank holidays: 08:00am – 16:00pm

This indicates that your Halo thermostat has lost connection with the smart interface.  Ensure the smart interface has power and that the distance and location advice in the user guide has been followed. If problems persist, please contact our customer services team on 01482 498660.

If your Halo is connected via the mobile app, automatic updates will be transmitted to your unit.  Only the WiFi version of the Halo comes with this functionality as standard.