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Warranties & Certification: FAQs for New Builds

  • I have not received my Gas Safety Certificate? +

    Contact the company that fitted your boiler. They will be able to request your Gas Safe certificate from our Connect loyalty scheme or directly through Gas Safe. 

  • How do I get a Gas Safe certificate? +

    Once your boiler has been registered on the Gas Safe register, a certificate is sent out as proof of this. If you do not receive your certificate a new one can be requested.

  • My Building regulations certificate is incorrect, how do I get a new one? +

    If the boiler was registered through the Connect loyalty scheme you can contact them directly on 0330 333 15 13 and they will have this rectified for you, If you/your installer registered directly with building regulations you would need to contact them directly to rectify this.

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