FAQs & Help

Put simply, it's a term to describe a boiler making a noise it shouldn't. Your boiler should be seen and not heard. Amongst other tunes – boilers transcend genres – the noise can often sound like a boiling kettle, hence the term 'kettling'.

Read more about kettling here.

A condensing boiler is a high-efficiency boiler which runs at a lower temperature than older, traditional-style boilers. Condensing boilers are able to collect gas generated by burning fuels like gas and oil and use it to heat water entering the system, saving money and reducing carbon emissions in the process.

Find out more about condensing boilers here.

If you need to find out how old your boiler is, you can check the installation manual; your installer will have completed the Benchmark Certificate, which can be found here. 

If this is not available, you can also determine the age of your boiler by calling our Customer Service team on 01482 498 660. From here, you can quote the boiler serial number, which can be found either underneath or on top of your boiler, depending on your specific appliance.

Still need further guidance with your Ideal boiler? Browse our boiler help guides to learn more.

There are a few different ways you can register your free boiler warranty, which needs to be done within 30 days of installation.

• Installers can log in or sign up for a Connect loyalty account and earn points for every eligible product registered through your account - visit InstallerConnect.com to learn more.

• Register your boiler as a homeowner here.

• Call our Customer Service team on 01482 498 660.

The answer to this depends on how your boiler is used. It requires servicing annually, which for the vast majority of installations is fine. 

If you have a boiler installed or used for an unusual application, which means the boiler is operating more than expected, it may require servicing more frequently. However, for normal use, annual servicing is sufficient.

Read more here.

From finding the perfect boiler for your home, understanding the various types of boilers and preparing your home for an installer, there are a few important steps you need to take to ensure your home is ready for a new boiler installation.

To find out more, read our blog on how to prepare your home for a boiler installation.

Heat pumps are considered to be an environmentally friendly heating solution. This is due to them absorbing heat from renewable energy sources such as air, ground, or water, and being powered by electricity, which itself can be provided by renewable power sources. 

This means they reduce reliance on fossil fuels and lowering carbon emissions associated with heating social housing properties.

Heat pumps work in both warm and cold temperatures.  Modern models have advanced technology which is designed to ensure they operate effectively even in very cold conditions. 

For more information, check out our blog: Do Heat Pumps Work in Winter & Cold Weather?

Heat pumps generally require less maintenance than conventional heating systems. However, to ensure optimal performance and a longer lifespan, regular checks and servicing by qualified professionals are recommended. 

Want to know more about what a heat pump maintenance check entails? Read our guide on What to Expect From a Heat Pump Service.

There are various grants and financial incentives available from government schemes to support the installation of heat pumps in social housing. These incentives can help to offset the initial costs and make the transition to heat pumps more affordable.

Find more information on the official government Boiler Upgrade Scheme page.

Heat pumps are a great option for social housing. They offer efficient heating, lower energy bills, and reduced carbon emissions, making them an ideal choice for both tenants and landlords.

Learn more about choosing a heat pump for your property in our helpful guide: Should I Install a Heat Pump in my Home?

A heat pump is a heating system that extracts heat from the air, ground, or water and transfers it into a building to provide warmth. It operates on the principle of refrigeration, absorbing heat from a low-temperature source, compressing it, and releasing it at a higher temperature.

Learn more about the different types of heat pumps and their benefits in our Expert Guide to Heat Pumps.

Heat pumps are set to grow in popularity, with the UK government's ambitious target of reaching 600,000 installed a year by 2028. This means homes with heat pumps already installed will be highly appealing to buyers. 

The Logic Air is a fantastic choice of heat pump for your new build home. As a Quiet Mark Approved device, it won’t be a disturbance within your home or to your neighbours. Plus, it’s high efficiency will cut back on electricity use.

Buy a Logic Air Heat Pump for your new build today.

Heat pumps rely on heat from the outside air, so you may be concerned that they will not work in winter. However, the refrigerant liquid in your heat pump is so sensitive that even the tiniest traces of heat in the air can boil it. 

You can understand how well your heat pump will work in different seasons by looking at the SCOP, or the seasonal coefficient of performance, which takes into account how seasonal changes affect the efficiency of your heat pump. 

See our guide to heat pumps in winter and cold weather to learn more.

The cost of your heat pump can vary based on factors such as type, size and more. However, the cost of your heat pump can be reduced by up to £7,500 if you are eligible for the UK’s Boiler Upgrade Scheme. 

Visit our blog on heat pump costs explained to understand more about heat pump installation price and running costs.