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Ideal Heating
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Boiler Controls

  • How much does it cost to use the Touch Connect App?

    It’s free to use the Touch Connect App, however your mobile network providers data charges may apply.

  • I’ve moved into a house that has a Touch Connect installed, what should I do?

    To connect to the Touch Connect please follow the quick connection guide in the user guide.

  • I’ve updated my Touch Connect app to the latest version, what happens to my previous settings and schedules?

    All settings and schedules are retained during an app update meaning you can carry on with Touch Connect without any interruptions.

  • My time is an hour out?

    If you have installed your Touch Connect Thermostat but have not registered on the Touch Connect App, the time will register one hour out. Register on Touch Connect App and this will rectify.

  • Is there a Touch Connect Windows App?

    Unfortunately due to the discontinued support of Windows Mobile from Microsoft there is not a Touch Connect App available on Windows store.

  • How do I connect the Halo to my Wi-Fi?

    To connect your Halo you need to have the Ideal Halo App installed 

  • Is my Touch Connect compatible with non-ideal boilers?

    No, the Touch Connect is only compatible with Ideal Boilers to ensure you get the greatest efficiency out of your central heating system as possible.

  • Is my Touch Connect compatible with all types of Ideal boiler?

    No, The Touch Connect is compatible with the below ranges of boiler:

    • Logic Combi

    • Logic Combi C

    • Vogue Gen 2 Combi

    • Vogue Combi C

    • Logic Max Combi C

    • Vogue Max Combi

  • What does it mean if it shows a Zone 1 fault on my Touch Connect thermostat?

    A ‘Zone 1 Fault’ means that the boiler and Touch Thermostat have lost RF (Wireless) connection. Please see the location guidelines in the Touch Connect User Guide. Or if the gateway is off.

  • What do the LEDs mean on the Touch Connect Boiler Transceiver?

    From left to right:

    • Wireless Connection to Touch thermostat

    • Electrical supply to Boiler Transceiver

    • Opentherm connection between the Boiler and Transceiver

  • What do the colours of the LED mean on the Touch Connect gateway?

    This sequence is the initial loading sequence for the gateway:

    Solid Orange


    Flashing Red


    Solid Orange


    Flashing green


    Solid Green


    • Outside of the above loading sequence these are status indications of the LED light.

    Solid Orange

    No ethernet/internet connection

    Flashing Red

    Updating software

  • What is an alert?

    This is a notification sent to your phones home screen/notification bar or email depending on your preferences.

  • What will trigger an alert?
    • Internet or server outage

    • Boiler Faults

    • Failed Commands (Central Heating ON/Off)

  • What can I do if I forget my Touch Connect password?

    Open the Touch Connect app and click [Forgotten password] then follow the onscreen instructions to reset your password.

  • What happens if more than one device is using the Touch Connect App?

    The System will respond to the last command sent.