Extended Warranty

How is my personal data used?
Your personal data is handled in line with Ideal Heating’s Privacy Policy, available on the Ideal Heating website.
How will you contact me?
You’ll need to provide a valid email address when signing up. This will only be used for:
- Appointment bookings
- Warranty related communication
It won’t be used for marketing.
What happens if my heat pump breaks down?
If something isn’t working properly:
- You’ll need to report the issue using the fault‑reporting process provided as part of your warranty information.
- This helps ensure the issue is diagnosed and resolved as quickly as possible.
Do I need to do anything to keep the warranty valid?
Yes – your heat pump must be serviced by a suitably competent heat pump engineer annually.
What if my heat pump can’t be repaired?
As per our standard warranty terms and conditions, we will arrange for an Ideal Heating Engineer or authorised contractor, to inspect and repair, or where in our sole opinion repair is not economic, arrange to replace the heat pump.
Can the price change?
Pricing will be reviewed annually at renewal.
If I pay by monthly direct debit, what happens if I cancel the direct debit?
If you cancel, the extended warranty ends immediately.
How is price calculated?
The cost considers the requirements of your specific heat pump system, so pricing reflects the system installed in your home.
Is servicing included?
No. Annual servicing is not included but is required to maintain the extended warranty. Servicing can be undertaken by your installer or a competent heat pump engineer. Ideal Heating also offer chargeable servicing – please contact Ideal Heating on 01482 498660 to discuss if required.
When do I need to sign up?
Extended Warranty plans are available to purchase for both in warranty and out of warranty products. The appropriate plan for your system will be presented upon application.
How do I pay?
Depending on the model of the heat pump, and the length of time the product has been installed you pay either a fixed monthly amount by Direct Debit, an annual Direct Debit or a one-off payment. The available payment methods are presented when applying for the Extended Warranty.
What products does the Extended Warranty cover?
The warranty covers any Ideal Heating equipment installed as part of your system, including:
- Your Ideal heat pump outdoor unit
- The Ideal heat pump control unit
- Your Ideal pre‑plumbed unvented hot water cylinder and associated components
- Ideal Halo thermostats and controls
What is Extended Warranty?
The Extended Warranty is an optional subscription or one-off payment that gives you extended warranty cover for your Ideal heat pump system.