Lifetime Warranty FAQs

If the heat pump is an eligible Ideal Logic Air system, has been correctly installed and commissioned, and is registered within six months of installation, you can sign up via the Ideal Heating website regardless of who installed the product.

No. The Lifetime Warranty subscription is not transferable to a new homeowner. The new owner would need to arrange their own servicing and warranty cover separately.

The Lifetime Warranty is linked to the heat pump system and the property where it is installed. If you move home, the Lifetime Warranty will end when the subscription is cancelled. Your heat pump will then revert to any remaining period of its original standard warranty, if applicable.

The subscription is ideal if you want:

• Long-term peace of mind

• No unexpected repair costs

• Servicing and warranty wrapped into one monthly payment

• Confidence your heat pump is protected for the long term

Subscription pricing will be reviewed annually at renewal.