FAQs & Help

Yes you can. You can change the default device name using the following steps:

1. Go to the devices section of the Alexa app

2. Click “all devices”

3. Select “Heating” (this is your Ideal Touch Connect device)

4. Enter device setting by clicking the top right hand corner

5. Click on “Edit name” and alter the name of your Touch Connect

To set up your Ideal Touch Connect with your Amazon Echo and Alexa you need to….

1. Open your Amazon Alexa app, enter the Skills and Games section of the menu and search for the Ideal Touch Connect skill. Click this and download onto your Alexa App.

2. Sign in to the Ideal Touch Connect skill with your usual Ideal Touch Connect sign in details.

3. Click authorise to allow Alexa to access your Ideal Touch Connect account and control your heating via the Ideal Touch Connect.

4. Next click on “discover devices”, this process could take up to 20 seconds

5. Your Ideal Touch Connect should then be visible in your Alexa devices section with the default name of “heating”.

In the rare event that you find water is dripping from your boiler, do not be alarmed. It could be that a frozen condensate pipe has filled, and the water is backed-up. 

If you’ve ruled out the leak being related to a condensate pipe, here’s what you should do:

1. If the leak is small you may not have to isolate the boiler. Simply put a container down to catch the water (making sure it’s checked regularly so it doesn't overflow) and call an engineer. If the leak is causing damage and there is a lot of water, you will then need to isolate your boiler. Please check your manual on how to do this or contact Ideal Heating. If the boiler is inundated with water, it may be best to use the stopcock and call an engineer.

2. If you have a leak coming from external pipework or a radiator, this is not a boiler fault but rather a plumbing issue. In this case, try to contain the leak if it’s small. If the leak is causing damage and there is a lot of water, you’ll need to isolate your boiler.

3. If the pipe is burst and flooding with water, it may be best to use the stopcock and call an engineer. It’s very important that every household member knows where the stopcock is in case of an emergency.

The default device name to control your Ideal Touch Connect with Alexa is “heating”. For example “Alexa, set the heating to 21 degrees”.

Touch Connect is compatible with Alexa, see our video for how to set it up: https://www.youtube.com/watch?v=3fqk_m333J4

Touch Connect is not compatible with Google Home or Apple HomeKit.